Allstate Car Insurance Reviews
2.57 / 5 based on 170 Reviews | Submit Your ReviewSatisfactionClaimsCostBillingService
Allstate is the largest public lines insurance company in the United States and the second largest underwriter in the world. They are the largest publicly held insurance company in the country, and are represented by more than 14,000 dedicated agents, as well as policies distributed through independent agents, banks and other institutions. Approximately 60% of all policies written through Allstate are auto insurance policies.
Company Information3075 Sanders Road
Northbrook, IL 60062
(847) 402-9116 (Fax)
Last Updated: 2019-11-15
Company Reviews (170)
NEVER USE THEM FOR CAR INSURANCE !!!!!!!!, October, 2015
They STOLE $600. from my bank account when they were NOT authorized into my account & i have been with Geico for the past TWO months!!! Worst customer service RUDE & NASTY
Allstate is NOT by yourside !!!
NEVER USE THEM FOR CAR INSURANCE !!!!!!!!
Claims department is a joke no one has a clue , August, 2015
almost a month to get a check for my total loss i had to guide the adjusters so that think would get done when i left it up to them no one got anything done. this has been a piss poor display of handling a claim dont use them and god help you if your hit by their insured
Biggest RIPOFF EVER, February, 2018
I have been with Allstate Insurance since 1986. I have always had good service from them. For the last 20 or so years, I have had 6 cars, a utility trailer, 2 motorcycles, and 2 homes insured with Allstate. Of course they always made sure we were aware of all the perks and discounts that we were receiving by having so many vehicles and our home owners combined. There was never a reason to look outside of Allstate for insurance. I just figured with multiple policies, discounts, etc., that Allstate was the company for me. Boy was I wrong. I just looked into switching to ********* insurance and I saved almost $3000/year just for the vehicles. That is unbelievable. I figured that I could save a few hundred dollars but $3000? No wonder Allstate provided us with such good service - THEY WERE RIPPING US OFF FOR OVER 20 YEARS. It really does not pay to be a loyal consumer these days. I would not recommend Allstate to anybody. Shame on you Allstate. Let the consumer beware.
Allstate is unprofessional , April, 2016
I spoke with a representative of Allstate on the phone to set up insurance for my minivan. She kept laughing in the background and was difficult to understand. I'd just put all my info into allstate's website and made a payment using my debit card. A confirmation link came up but wouldn't let me click on it. When I spoke with the representative on the phone, she told me my payment went through. Well 5 days later I was in a small fender bender and I called Allstate to get my insurance info for the other driver and Allstate said they had no record of me at all. So because of their own websites glitch, my payment never went through and they said they had no record of their own representative calling me even though I have a record of them calling on my phone. They refused to help me so I had to pay over $2000 out of my own pocket. It's just not worth the risk to get insurance with Allstate, go somewhere else.
HORRIBLE experience!!! NEVER AGAIN!!!, August, 2016
We were Progressive customers for many years and we decided to shop around to see if we could get a better quote. We contacted Allstate and they said unfortunately you have too many incidences on your record, but in a few weeks somethings will drop off. This same agent called us (2-3 weeks later)and explained that he can now save us some money on insurance. $80 less than what we were paying. So we decided to jump on board! Progressive insurance ended 7/7/16 and Allstate started 7/7/16. Today's date is 8/19/16 and we just received a cancellation letter due to too many incidences on our record. The one that tipped the scale was on 7/24/13 😡 Which at this point was already GONE and they are still dropping us! What's worse is that they KNEW about ALL of our incidents so it's not like we were trying to hide information!!!!! Now we are left to find insurance with 2 months of coverage and we left Progressive with our great payment history! I've tried to get them to reverse their decision before I wrote this and they flat out told me "once the decision is made there is no way to overturn it"
We are NOT in good hands with Allstate....they are leaving us out in the cold when we did NO WRONG......NEVER NEVER NEVER AGAIN!!!!!!!!!!! Shame on you Allstate!!!!!!!!!!
Bad for Claims and Letter of Experience, Aug 2016, August, 2016
I've had a few issues with Allstate but, we'll start with the first and get to the most recent which is why I'm here...
First issue was from my first car accident. It was with an elderly woman who was backing out of her parking spot as I was backing out of mine. I wasn't moving in her direction, however, she was moving in mine, and before I knew it, I heard a crunch.
According to the woman, she was sorry and it was her fault. According to Allstate, it was about 70/30. Suffice it to say, I was unable to repair the damage from the accident with what I received.
Issue two came when I decided I did want to get repairs done...You pay a deductible and the money you've been paying all this time covers the cost, right? Ideally....however, what actually happened was my premium was raised on top of that. By around 50%. I question why I'm even paying month to month at this point....
Since then I've moved on to another company. However I've learned that I've been charged for not having insurance since I had my car and that's why it isn't paid off. Sweet! I just need to provide letters of experience from my insurance companies and I'm good to go. Allstate's personnel kindly found the info I had but said they had to put in the request for a letter of experience. They don't do it personally. I eventually get it....but it's for a six month term instead of the full period. So I chock it up to miscommunication...It's been a few months now, and I've repeated this process about 5 times or so with the same results. And unfortunately, until they get me the complete info, I'll be paying extra on my car when it would be paid off and I could be looking for a new one.
Don't use them.
Completely Unethical Company, June, 2016
Allstate sent me a personalized letter informing me that I was pre-approved for a special auto insurance rate. The sample quote was based on a car similar to mine, with similar comprehensive coverages ($100K/$300K) for a 6-month premium of only $160.00 ($26.67/mo). This was half of what I was paying GEICO (incredible!). Since I've had no accidents or tickets in may years, and have a good credit rating, I called the Allstate agent referenced in the letter to immediately switch. After 45 minutes of answering the application questions, I was finally quoted a 6-month premium rate that was over $600 - nearly TWICE my GEICO rate! When I asked the agent why Allstate had initially quoted me such a low premium rate, the agent said she also received bogus auto insurance rate estimates like mine from Allstate (her company) - that no one could possibly qualify for. She said she had no idea how Allstate came up with those sucker premium rates. So I wasted nearly an hour because of Allstates' unscrupulous snail-mail marketing program. Now I'll NEVER consider Allstate, and will tell all my friends and family just how unethical their marketing is.
Person at fault wins, March, 2016
Back in 2014 I was sitting in my car in a handicapped Kaiser Permanente parking lot in West Covina, CA. I was getting ready to leave when an elderly woman parked and hit the handicapped pole which landed on my car hood. The very elderly woman who hit my car denied it and said it was not her fault, she was vile & did not want to exchange insurance information so the security called the West Covina department because I asked and he came out and then we disclosed info. This vile woman admitted hitting the pole to the officer. In the end, Allstate did not fight for their customer, they were unable to get information from that officer who was the witness and I attempted and contacted officer and he never responded & that was very disheartening that he couldn't even provide a statement of what he witnessed, that was disgusting. The Kaiser parking lot had a camera in the location where this incident happened & they wouldn't release the video, it was really injustice on my part and for Allstate not to step up & fight for their customer is unexceptable!! The vile woman's insurance sure fought for her & acted like it was my fault, which was ridiculous, which was Farmer's insurance which I will be switching to as soon as I'm able to. The vile 90+ year old narcissistic woman won & Allstate didn't care. I think the fact that this woman threatened the police officer that her daughter was an attorney scared him & probably Allstate as well. The fact the West Covina PD & Kaiser did absolutely nothing sickens me that nobody cared this vile woman got away with it. At the very least Allstate needed to advocate as much as they could, but it never happened.
To not be backed up by any of the entities says a lot about these companies & departments.
Patricia Egberts - Allstate Agent, Deptford, NJ , January, 2016
I've been with this Allstate Agent now for 2 years. In that two years, my policy jumped up by $15.00/month. I've always paid my car insurance on the 25th - the day it was due. I NEVER had a problem - until today. I logged onto the Allstate App and loe and behold, my insurance jumped from $145/month to $164/month!! It was a late charge!! I have NEVER been charged a late fee!! And the payment is due today!! I was infuriated when I saw this. I immediately called my Allstate Agent, left a message for them to return my call - they never did. I then proceeded to get quotes from other insurance companies. Geico came in at $92/month!! And with far better coverage than Allstate! Also, both comprehensive and collision deductables are $100 with Geico. With Allstate, it was $500! And I'm now paying way less. I understand when I first signed on with Allstate my credit score wasn't great (thanks to an ex husband). But since then, my credit score is now in the mid 700's. There was NO reason for my car insurance to be so effing expensive. Whatever you do, do NOT use this Allstate Agent!! She sucks big time, and so does her husband, Rudy. I tried getting renters insurance with them last year, after Rudy told me it wouldn't be a problem. When I cancelled my current renters insurance and called Allstate to sign on with them, Rudy told me I was not eligible for the insurance, for whatever reason. I was so mad at his inconsistency, that I lost my current homeowners policy and had to sign up with another company. Such aholes. If you are going to go with Allstate, I highly recommend anyone else but this office. Allstate is a great insurance company. But these agents are horrible.
Out to gouge the customer, July, 2015
Many, many, many complaints. Most recent (and what drove me to another company), they raised my insurance payments by $10 per month--$60 for 6 months! I called and asked why, was told: "Because we can." They went on to explain that the insurance commission said they could, so they did! I've had 2 agents, and they were both awful!!!!! I could go on and on, but why? These people are dishonest and more interested in gouging clients than providing decent insurance. I went to another company, got MORE insurance for $45 less a month! And that was another major company.
I regret signing with Allstate. , October, 2015
As soon as our claim is settled we will find another company. Allstate was cheaper, but in this case you definitely get what you pay for. Our daughter came around a curve on a country road to face a John Deere sprayer. He had no escort and had been drinking. She went off the road a little out of reflex. She still went under the sprayer and came out. Thankfully, she is ok. But guess what? Allstate tried to say it was 50/50!!! We tried to work with them, but the best they would do was 70/30!! They're still saying it's part her fault. And that's not the first time we had something like that happen to us with them. I guess that is why they have terrible ratings.
You are NOT in good hands with Allstate, August, 2015
My car has been in the shop for SEVEN days and the claim to cover the damages from my collision will not be covered because the collision, which caused my fan to collide into the radiator and puncture a new radiator, which dumped all of the coolant out is said by Allstate to not be covered because there is not enough body damage to the car. The scratches to the undercarriage are regular "wear and tare." Also, Peter Martin (Regional Manager Eastern Territory Auto Claims) said: "Just to let you know, when a car is in a collision that causes damage to the INTERNAL motor is not something that we cover unless the car is a TOTAL LOSS. We do not cover ANY internal parts that are damaged." "So," I said: "Let me get this straight. I pay over a hundred dollars a month for total coverage on my car and if I am in a collision, Allstate will not cover damage to my engine unless it is a total loss?" And Mr. Martin responded: "Well, let's not get hypothetical about this, but we are going to deny your claim because you have damage to the internal engine and we do not cover that unless it is a total loss." In complaining to the executive office, Mrs. Kathy Anderson is to be avoided at ALL costs! She is the rudest individual at Allstate.
Unprofessional, unhelpful, noncommunicative, August, 2015
As soon as my claim is over I am DONE with Allstate. Never again will I go with them. My fiance and I were planning to change all of his information to Allstate and bundle with homeowners when we got our house. That will DEFINITELY NOT be happening now. They have delayed my claim, cut me off for my rental car - because they took so long. They return 1/3 calls - if you're lucky. They have don't absolutely nothing to help me. On top of it all, the accident wasn't even my fault. I will never go with Allstate and I have been and continue to tell everyone to never go with Allstate
I left Allstate but the agent keeps calling me, September, 2015
about five years ago I had an Allstate policy for both my home and car and was happy. My agent sold his business and I was given to a lady in nearby (35 miles) Knoxville. I chose to find a new company because I wanted an agent closer to me. I never met the new agent but she called me several times a year. I called and told her office I was no longer a client and they said they would stop calling....a year later the calls persisted. I called them again and also sent an email. I told them I am no longer insured by Allstate. I was told the calls would quit..todayI got another call reminding me what a valuable customer I was and wanted to insure my every need was addressed in my insurance.
Allstate screwed me., September, 2015
Have been insured by Allstate for auto and home for over 20 years. Had my very first accident! Repairs cost Allstate $600 and my premium went up $500!!! So apparently my premiums over 20 years went in their pockets. They certainly didn't go toward the repair.
terrible customer service, August, 2015
Called to have my policy canceled on the 11th. Told her I would like it to be canceled on the 14th and she reassured me the payment would not be take out of my account, because that is right before my payment was due. On the 15th the 282 was taken out of my account. I called the lady she said she did not see where the policy was canceled, but did see that I called the 11th. She said she would cancel it and I would be refunded the amount of the payment on the 15th. Called back on the 20th just to make sure it was canceled and that the credit was being worked on, she said it was but for 138.00. My payment on the 15th was for 282. If I would have originally been given all the information I would not be so upset but it seems like no one at allstate is on the same page with what they are doing. Will never recommend anyone to them, for home or automobile.
Works great until you have an accident., February, 2015
We had this policy for years and loved it, until we got into our first accident. They said they would look at the car, but when we called a week later they said they had auto junked it as it was more than 5 years old. We were told we could have a rental car for 30 days, the policy was that they would pay for it. After 7 days they called and said they wouldn't pay even though our policy said they would and we had to straighten that out. We had to wait two weeks for the check and then found out the car would be fixed and sold at auction! The only problems were cosmetic and the air bags! They then called to say that because we had been in one accident in 10 YEARS we were no longer worth their time and they were auto terminating our policy. We even had accident forgiveness and safe driver perks! Some way to treat loyal customers.
They Stole money from my checking acct!, November, 2014
We have been with them for about 2 1/2 years and have never had a claim or a ticket in about 10 years.
First, they called me and asked me where I live and where my husband moved to. I told them that we live in the house that we have insured through them and that we have lived here for 18 years. They argued until I finally just hung up on them. Next, some idiot removed both comp and collision from both of my cars for no apparent reason about 2 months ago. My agent saw the error and put it back on.
I paid my bill via a burner debit card because I don't use my real debit card online. I got 3 emails thanking me for my payment in full. About 6 days later, I got another "thanks for your payment" email from them informing me that they'd taken $68.20 out of my checking acct. I had not gotten any bill for this and I have no idea what it was for. The money they took overdrew my account, so now I have a $30.00 overdraft charge as well as an overdrawn acct.I called my agent who called the company and was told, "oh, that was a computer glitch" and that it wasn't supposed to be billed until next month". She told them that this is illegal and told them to put it back asap. It's been 10 days and still no sign of the money or the OD charge back in my account. They told my agent"it takes a long time to process" and "we are working on it". It's funny how quickly they took it, but now can't seem to put it back. The second I see that money back in my account, I'm closing it and am dumping them. They are idiots and thieves and you cannot trust them at all. My agent is nice and says she is "totally embarrased and that she's sorry", but that is not helpful at this point. ALLSTATE SUCKS!!!!!!! I will be saving the emails and filing a complaint with the insurance commission right after I close my checking acct.
Regret that switched to allstate, September, 2015
I switched to allstate insurance because it had lower premiums than my previous insurance company. I regret I did it. First of all, Allstate customer service is the worst. I applied for auto and renters insurance online, filled out all the forms and made all payments and after couple weekds received temporary insurance cards with some docs which I needed to sign and mailed back. After another couple weeks I received renters insurance with MISSPELLED names... I tried to contact allstate by email or through their website -- they never ever replied my emails.
Even bigger PROBLEM happened with autoinsurance -- after one month I still haven't received my autoinsurance. I called Allstate multiple times asking why my insurance is not ready. They always answered that everything is fine and policy is being prepared, but just 2 weeks before expiration of temporary card, I found out on allstate website that my POLICY IS TERMINATED!!! I called them immediately and they couldn't answer why they terminated the policy, but said that they will investigate and call me back, and they called me back after 2 days and said that my driving license is invalid, which is rediculous. I sent them photocopy of my driving license and they admitted that it's valid driving license, but said that they cannot change state of my insurance even though they terminated it by their mistake.
I wasted so much time with allstate. They are worst insurance company!!!
Good Bye Allstate, April, 2013
All State agent continued to escallate in price of my insurance. Every time I purchased a new car (NO ACCIDENTS) regardless of lower price of vehicle they continued to raise my rates. When asked why they said the vehicle was new.
Finally All State called and asked why we left after 18 years. When we told them why, they agreed the agent was wrong. They asked how they could get our business back. I told them if they gave me a year at no charge (even though it cost me more over 18 years) they said they could not do it.
I cannot figure how they continue to stay in business at this rate, but there are suckers born every minute.
I figure they will lose money over the remainder of my life as I will stay with my current insurance company.
CROOKS, February, 2016
I just wanted a quote for auto home and boat and they refused to quote me because they said I had a few late pays on my credit report and they refused to sell me insurance. What is funny I have never been late on any insurance bill. However we did have a few late pays when I lost my job a few years ago with other payments. DO NOT USE THESE GUYS THERE ARE OTHER COMPANIES OUT THERE WILLING TO DO BUSINESS WITH YOU I HAVE PROVEN THAT. THE HELL WITH ALLSTATE AND OTHERS WHO TREAT CUSTOMERS LIKE THAT.
Our biggest company in America lack diversity ., August, 2015
I had two policies due to illness fell behind in one My auto policy was terminated. I was told to make the payment on the a certain date I did via automated as usual but the system paid on my home insurance instead of auto and instead of me being notified they sent termination to DMV my license got canceled and I was penalized. When I asked Allstate to back date my policy because I did pay it but the payment applied to wrong policy. I was told that the underwriters refused to renew the policy so I'm stuck with DMV fees. When I went in the local office I was basically told that they can give policy to whoever they want and be glad they gave me a new policy. I think they are prejudice because I never have been misused without a blink of an eye. That manager looked me straight in my face leened backed in his chair and told m they not going to back date it was done is done and escorted me to the door. They are a big company and mistreat probably 30% of there customers who maybe older customers that been with them for years or of certain ethnic back round. I never had a claim filed.
Rip Of Scam Artists, March, 2015
Let me start out by saying I switched to them from a previous insurance company who had a rate way to high for a new car. I switched to allstate as they were lower in price and had some benefits. I was paying 190 a month for a year. All of a sudden I come home after a 13 hour long shift and get a letter from allstate saying here is my new payment schedule. Wouldn't you like to know that I had been accident from all year long with them and the new payments were listed as 325!!!!???
I called this thinking merely a mistake. I was told by a guy who said " oh well its because of the state, your state made the price go up". I said " Oh why would it double?" he responded by saying " well to many people put claims into the state so now we have to charge more." SO clearly I was mad by this point because why should I pay because of some jerk who kept hitting cars? Also we have had an extremely bad winter with near record breaking inches of snow!!!!! HOW IS IT MY PROBLEM? AND WHY ARE MY PAYMENTS DOUBLED!!!??
I told him to get his manager to fix this. He said his manager was busy. I told him fine I will wait on hold then. 10 mins go by and the guy comes back and said " My manager looked over your account there is no mistake but it went up because of a 17% discount we took off your account...." I FLIPPED OUT YET AGAIN!!!! So they said it was the state now they say they removed a discount for no reason??!
I said " I told you to get your manager, if he came over to you to discuss my account he should just come back over and talk on the phone because that is what I told you to do". another 10 min go by and some man came on the phone said there was nothing that can be done in a very nonchalant way. I said "you better fix this because theres no way you're scamming me and doubling my money for no good reason." he said ( being a jerk now ) " Oh heres the reason, its because you got into an accident in 2013. so thats why." HOW DOES THAT MAKE SENSE WHEN I JOINED THEM IN 2014 well after a YEAR of the accident . The policy would be affected when i joined not 2 years later after the accident. I told him this and also said " what would happen if you went home and found out that your rent is being doubled because your complex owned from 3 years ago didn't like you? " he merely just laughed at me and started getting rude and sarcastic over it all. Didn't care and also wanted to put this matter "high priority"..
It gets better because I had to go to class the next day and told them i wanted a call before the end of day on monday since it had been saturday when i called. She called back alright. She called at 4:26pm while i am at work and i called at 4:28pm and got her voicemail saying she leaves at 4;30pm. *(yeah fxk you too)* so i demanded by this point a phone call before 11:15 so That i could get to class on time and deal with this matter. I GET A PHONE CALL FROM THIS DUMB LADY AT 11:16. She merely told me theres nothing to do. That it wasn't her fault, that it was a policy that because i got my windshield replaced that thats why it went up.
SO NOW THE EXCUSES ARE :
State went up in claims,
the 17% discount removed ( which was actually a good driving discount and was removed because of the windshield )
windshield replacement ( which in their eyes is an AT FAULT accident)
They refused to tell me why the real reason is for them charging me double my original payment. I switched to a different company all together.
Maybe all state can go FCK THEMSELVES with the scams they are trying to pull.
The worst insurance company, April, 2015
The worst insurance company I field a claim three months ago and they got nothing done yet and I had a rental car by theme they took it away after 20 days plus all the lies that there agent told me nothing was done there agent told me
(Mr.tarek khatab)agent in long beach located at 2760 E Spring St, Ste 140
Long Beach, CA, 90806
I wanted to share this information with every one to make sure that no body get tricked like I did and it's not over we will see you in court Allstate and choose the right agents and employees next time
WORST INSURANCE EVER, August, 2015
Bought a policy online paid in full... now need a temp ID card to get my new car registered and picked up from the dealer... 3 days they still don't have my policy in the system but with 5 minutes of purchasing the money was taken out of my acct. Still waiting can't pick up the car without the temp id card..On hold for the 6th time trying to find help
Forced To Cancel, May, 2016
Had Allstate for an extended period of time. I never had a bad experience using their auto insurance. The issue is that their rates are VERY EXPENSIVE. They raised my rate every single pay period, and every time I dropped protections (dropped a vehicle, went from full coverage to comprehensive, etc.) they just raised it back up. Finally I was left with bare minimum cover for ONE CAR and was paying more than an excessive amount of money. They hit me with bogus charges constantly, but somehow validated these charges over the phone. Not sure if I'd reccomend Allstate, they don't stick with their quotes.
BUYER BEWARE... HORRIBLE CUSTOMER SERVICE!!!, March, 2015
This is the worst customer Service I've ever received. IT's so odd because It use to be good. I was planning to renew but after the service I received. FORGET IT!!! I decided to cancel and boy was that one obnoxious thing after another. Took me 5 people to cancel service (that is 5 calls) not to mention being transferred over and over and I'm not sure if it's still done. Customer service is RUDE, lacking knowledge about service and overall horrific. WATCH OUT!!!
they call them ALLSNAKE for a Good REASON AVOID!!, February, 2015
Avoid these crooks at all cost, this is the worst insurance company in America.
you have been warned they do not pay out on claims and nickel and dime.
worst ever., October, 2015
I just called the East Brunswick NJ Allstate to find out about the dollar a day program due to limited funds for auto 1insurance. Instead of helping me to obtain an insurance policy, this branch of Allstate decided to tell me to look elsewhere - through the insurance company I no longer wish to have. They did not even want me as a customer. Their branch was specifically listed on the state governments website as a company I could reach out to. I will never attempt to hire Allstate for an insurance policy again. I wish I could put 0 Stars. No customer service, and a pretty degrading and short conversation.
WORSE INSURANCE EVER, March, 2015
AVOID THIS INSURANCE COMPANY!
I bought a new vehicle and it got broke into. THIS IS MY FIRST CLAIM TO USE IN 10 YEARS, and instead of approving the claim they keep giving me the run around. My new car has been sitting in the garage for over a week now.
I ALSO HAVE NEVER RECIEVE A TICKET,
So here I am, a loyal good customer for over 10 years, getting treated like crap for my first claim ever.
CHOSE A DIFFERENT INSURANCE WHO ACTUALLY TAKES CARE OF THEIR CUSTOMERS!
You are NOT in good hands with Allstate, July, 2015
Worst auto insurance company on the market. If you're reading this review, you can save thousands by not switching to Allstate.
Very dissatisfied with claim, April, 2017
Allstate totaled our vehicle when it could have been repaired because their appraiser stated a low FMV. I had an independent appraiser and they would not accept my appraiser or even work between the two. I was robbed & I am a senior citizen so I could not replace what I had.
luis t martell agency orlando FL, May, 2016
Poor service at this agency no communication after being a loyal claim free customer, This agency wants only your money, Allstate is fine just NOT this Martell agency, Avoid at all cost any other agent would do fine, No respect for loyalty NONE
Not sure yet, January, 2012
I asked for cheaper liability insurance (was with Geico) as my car is 11 years old and paid for. I now have a full coverage (almost) policy at $30 more a month than my other policy and wondering how I ended up here.
My experience with Allstate Auto Insurance, March, 2012
i have always been satisified with how my claims have been handled. I had one for an accident with a deer & one was hail damage. Customer service from my agaent was excellent
Excellent!!!, May, 2016
I have been a customer of Allstate for over 11 years and previously insured with various other companies for about 20 years. I have had 3 accidents or so in my family over the 11 years and the most recent was a car totaled. I was very upset about the car being totaled. Allstate was very understanding and made the claims process smooth and also paid off the bank quickly and settle with me. The agent was excellent and the Adjuster. I have always found the local people to be wonderful to work with. I did not use an 800 number.
Allstate treats , November, 2015
I have filed a personal injury claim with Allstate. I have 4 kids involved in the accident. Allastate didn't give us convincing offer. I told them that my kids are human beings and they have a physical and emotional injury. Allstate has a very bad policy in making adjustment for kids. If I have animals involved in the accident may be Gieco or any other company may pay more than what Allstate wanna pay for kids.
You Get what you pay for., February, 2015
I have been with Allstate for 12 years. My agent is great. My Allstate agent has gone above and beyond for me on 2 different occasions. I don't even want to imagine what those claims would have been like without them. I may be able to find cheaper coverage, but nobody can duplicate the level of service and true protection I have received over the years from my Allstate agent. I would never sacrifice the piece of mind. There are plenty of less important areas where I could scrimp and save, not the protection of my family and assets. The true definition of VALUE!
Car insurance company, January, 2012
Allstate offer: many city agents, very close to local agent, reasonable premium, easy access by Internet, offer additional insurance for other kind of vehicles, good services, cheep home insurance.
allstate auto, January, 2012
i chose allstate because the price was better than my insurance compony i had and allstate is a mayjor compony and had just come back to my state of ma
M.R. Gill, March, 2012
We have been very happy with this company and do not plan to change any time soon. We have been with them for 18 years and we have always been able to get any and all questions answered with good results.
Happy with Allstate, March, 2012
I have been insured with Allstate for close to 20 years and I am completely satisfied with my policy. the company, regular swevice, and excellent handling of claims. One was a major problem involving fire and we were well cared for.
Allstate is a awesome company, March, 2012
My insurance policy is very low, and my agent and his assistant that I talk to every month are like family. I will never switch to another insurance company.
Great price, great policy!, January, 2012
After comparing rates from different companies, I found Allstate to be the cheapest for me and my family. The agent I dealt with was very polite and helpful in the shopping process.
best in town, April, 2012
the best insurance in the United States they are there
when you need them all ways give you a call if there is a problem...
fast service, March, 2012
very fast claims service over all.I have filed numerus claims With allstate in the many years we have had allstate always fast .
Allastate Insurance Company, March, 2012
We have been satisfied with our agent Mr. Savage and his staff, they have always being very attenative whenever we have a question on our car, homeowners or life insurance. Even when we have had a claim with our auto and homeowner's.
Allstate Review, January, 2012
I have had Allstate in the past and it was a great insurance company. Service and personal we always very curtious and helpful. Got into a money crunch and had to go cheaper but I am back and I am as pleased as before. My agent is super..
I love Allstate, April, 2012
I have Allstate for four cars, my home and life insurance. I love it! IF I could add my business insurance to my Allstate account. Allstate rocks!
compasionate, understanding, insurance, March, 2012
Allstate works to please their customers they will work with you when struggeling financially and make it extremely easy to file a claim and finalize it so u can get your vehicle back in a timely fashion and the work performed by someone you trust not just some car flack that your insurance may provide.
allstate review, March, 2012
i am very satisfied with allstate they have been very fair with my policy bsaed on my age and driving record.
LOOKING FOR INSURANCE FOR LESS, January, 2012
I CHOOSE THIS INSURANCE COMPANY TO GET MY INSURANCE FOR LESS AND GET IT FROM ONE OF THE COMPANIES IN THE BUSINESS
Excellence in customer service, January, 2012
They have the friendliest people who are always ready to give you answers and solve any problem with a smile
DISHONEST crook, March, 2019
POOR service! They tried to make it seem as if Im paying less on auto by requiring a 400.00 deposit to say insurance is cheaper. Later he doubled a pmt without my authority when we had already verified the amount via email. I called him to rectify the unauthorized pmt as he finally removed it, but behind my back, cancelled the auto insurance without informing me. However he decided to keep my homeowners insurance. After 2 months I received a notice that my auto was cancelled. I called to address the issue and he said yes, as I informed him how dare you! Well you can cancel homeowners. He thought that I would want to continue doing business with him, crooked ideas and scam that hes running. NOT! He cancelled my auto wihout me knowing, do not do business with this crook!First of all you do not have authority to do what you want when you want to, after I had a conversation with CARL, he claimed he made a mistake and quoted me the wrong amount. NOT OK. After 6 mon a increase and the next 6 mon 50.00 increase. Crook and dishonest. The audacity to call me in March 2019 for more business;they are desperate to get your business as as soon as they get it, rip off
All-State lies about everything, July, 2018
I do not have All-State insurance, but was hit by someone insured by them. They told us our claim was approved and where to take my car to be fixed. After it was fixed, they said they would not pay it. Then they turned around and told the company that fixed it that they would pay it. Three weeks later the company that fixed our car, called and said All-State was suing us for the claim. They have not called us and told us. This is the worst company I have ever encountered. Do not buy insurance from them!!! Now I will have to pay the bill or hire a lawyer. I cannot believe this treatment. I will be turning them into my state insurance commission.
Allstate company steals!, March, 2018
After willingly paying whatever allstate requested on both home and auto for many years, and having a perfect record, my car was damaged in a rear end collision. Allstate decided it wasn't worth it to them to pay for repairs, and offered one quarter of the trade in value, or less than half of the lowest street value. Their employee stated that everyone has to make money. So I'm paying premium for years, thinking I would be covered if ever there was an actual problem, and all they're doing is making more money off of my loss. This is breech of contract. Anyone else in this position needs to take them to court too. Allstate will not cover you in case of a problem- they will only steal your money with false pretensis of coverage.
Turned out to be the worst experience!, September, 2016
Thomas Cunniningham, the agent that signed me up lied to me, was extremely rude and disrespectful to the point that I canceled my policy. But after canceling my policy the company has not refunded me what was due to me. They have charged me $250.25 for 18 days of coverage.
Harny Rios Insurance Agent, August, 2016
My agent Harny Rios located at 10757 W. Grand Ave., Sun City, Arizona 85351. Poor knowledge of product also customer service. Mr. Rios and sales associates in his office were not available for one week. During this time period I had an issue with my policy. There was no way of getting in touch with him or any sales associate. I called customer service (800#) and all they had to offer was "I'm sorry" and "I can't help you with that issue your agent has to handle that". There was no information given to customers prior to the week that he was not going to be available. This was not during a holiday, if so that would be understandable. After a week I called the office again and was told had been on vacation for eight days. That's great everyone needs one, but not to leave someone in the office to assist customers during this period I feel is totally unprofessional. During that eight days my policy was cancelled unknowing by me. Needless to say I'm very disappointed in him as an agent.
Agent unresponsive, August, 2016
Tom Patterson worst agent I could have ever experienced. He ignored over a dozen emails and phone calls to cancel my insurance, never responded to any. Had to go in person and he acted as if he never saw me in his life. I am now on my 15th request to cancel my insurance. Totally inadequate
Ignorant policy, August, 2016
After being a on time always paying customer for seven years I had two accidents in two years neither of which were my fault both of which the other person's insurance company accepted responsibility and paid for but my companies ignorant policy Allstate decided to drop me as a client I have never had an accident or ticket since I started feeling with Allstate I have always paid on time or early they have thousands of dollars of my money and now they dropped me because other people hit me and it was the other people's fault how stupid is that
Control Over Citizens, July, 2016
I am 64 years old and signed up with Allstate for a home policy and an auto policy. I have to pay monthly payments because of limited income. My first payment was due on the 4th of the month and I went online and payed it on the 6th. The next week I received a cancellation notice. They also took away their so called good payer discount and raised my payment by 14 dollars a month. I have never heard of this happening in my lifetime. Now I have wonder if I am covered from day to day through this company. It seems like a scam. These insurance companies lobby the government and write the laws so I guess that legally they are in the right because their state buddies go along with them. This is very scary stuff to an old guy like me that has a hard time budgeting for that payment anyway. These companies control you with the company that you finance your car through, they control whether you can get your car registered every year and they control whether you can get your drivers license or not. If you get pulled over by the police you are not sure whether or not you are covered and you could get a huge fine or even lose your car. What in the world is going on in America??
sold both cars no refund on premium, July, 2016
Had to sell both cars (dad died & mom doesn't drive). Sold cars and cancelled policy within the 60 day renewal date. No refund of unused premium because they don't do that. They roll the decrease into the next renewal premium. However, with no cars to insure there was no renewal. So they kept the unused premium for both the cars that were sold. Credited my "renewal" for $1100+ for first car sold. But no refund. Since there was NO car left to insure...there was no renewal policy. HOW IS THIS FAIR?? State Insurance commissioner couldn't help. Allstate should not be allowed to cheat customers out of unused insurance premiums. No other insurance company does that.
I would give 0 stars if it were an option. , July, 2016
After 10 years with this company and having all of my policies with them, I put in a claim after being hit by an uninsured motorists. Not only did this company not pay the claim they twisted the events to make it my fault and paid nothing. As if that was not enough; "The good hands people" then placed a 2500.00 judgment against me for hiring an attorney and taking them to court to receive the product I purchased, underinsured-uninsured. I lost of course because they have team of professional liars/lawyers who are skilled at getting out of paying claims and seem to enjoy it for some perverse reason. An appeal would cost me thousands more therefore I have decided against it. I will however be taking my business elsewhere now. I would run not walk from this company. This was the service I received for 10 years of customer loyalty. Horrible Company!
Not as 'good as hands' as they claim, July, 2016
Signed up with this company as the previous one was raising premium price every six months with no clear logic. After I paid allstate the first time, the next premium was increased as well by 20 bucks. Oh well I thought... but the third payment is again increased by 20 bucks. Called the local agent and I couldn't believe my ears... because the company had sustained losses, and because they wanted to pay more for labor work, they had increased prices for all of the customers!!!? In my understanding if someone is not fit for purpose, perhaps should find something else that is good for, and not take their customers money for their not able to manage their profits. It's a shame!!
unprofessional and cheap, June, 2016
After filing a claim with allstate, I can say they are a horrible company!! I was recently in a car accident and the person that hit me had allstate. They will do anything they can to not pay for the damages. I also wanted to see a chiropractor and the chiropractor said the last time he dealt with allstate it ended in a lawsuit because allstate refused to pay him. The employee handling my claim was also rude. All around bad bad BAD!
AllState Your In Bad Hands, April, 2016
Allstate went out of their way to put a use damage part on my car, the shop tried to talk to allstate too but nothing. I've never had such a hard time with anything like dealing with this claim. ALLSTATE YOUR IN BAD HANDS!!!!!
over charge, April, 2016
Kept charging me for a truck I sold. Changed my policy to plpd even when I still had a lean on my car. Then told me it was a good thing I didn't get on an accident because I signed for it, then told me I don't know how the policy got changed, but i would have been responsible. The same way they kept changing it so I have to pay for a truck I sold 2 yrs ago. Fought 2 get my credit and they only went back 3 months. It was alillte cheaper so i switched to allstate, but u get what u pay for. After 3yrs my premiums never stayed the same went up every yr. So I switched 2 another agent and saved $ cause they kept raising my rates. Never had any claims on house or car. Would have paid more $ to switch but accually saved $. Now they r still ting 2 get $.it's OK I'll pay them when they give me my all my $ back from that truck.
shitty customer service, March, 2016
my car broke down and we had to call allstate services to tow our car. One conversation took so much longer than it had to and we kept getting reconnected to another person. The last person we called was SO rude he couldn't hear us and shouted at us in a really pissy manner like jesus christ i get your job is really shitty but keep your shit together. Allstate is a disappointment to the service and support it claims to have.
Premium Cost for Premium Coverage!, February, 2016
Allstate has been awesome! covered my kids' auto accidents (4 total in 5 years), unlocked cars numerous times for them, easy for our mechanic to receive payment, available 24/7, just love them. prices have increased, granted mostly due to the accidents, however even our homeowners went up $400 in one year, no claims either...Great coverage and reliable but just getting too pricey for us....Sad.
Horrible service, January, 2016
They were so unhelpful and uncooperative with my car accident, so many phone calls begging people to tell me details of when they were coming to inspect my car and reused to tell me. I hate Allstate, good hands? I'd be more happy in the hands of a monkey.
Insane rate increases for NO reason!, January, 2016
I decided to go with Allstate in January 2015 after I purchased my second vehicle because my previous insurance company was going to charge me through the roof for coverage on both vehicles. When I was originally quoted from Allstate, my payments were $580/6 months for both cars so I thought WOW! That's fantastic, I'll go with Allstate. Renewal comes around in July 2015, my premium has suddenly raised to $638. The rate was still reasonable but out of curiosity, I called the local office and asked why my premium went up, she stated "Oh because there was a rate increase. We haven't had a rate increase in 4 years...." I thought okay, I understand. 6 months come around again, it is now January 2016 and my premium is now $726!!!!!!!!!! WHAT THE HECK!!! So, I call the local office again, the guy states "Oh it's nothing you did, we just had another rate increase." So within one year my premium has gone up $146!!!!! AND I DIDN'T EVEN HAVE ANY ACCIDENTS OR TICKETS!!!!!!!!!!!!!!!!!!! Horrible, horrible premiums and excuses. They act like they are helping you with all their "discounts". HA! I'm cancelling my policy today. :)
Scam, January, 2016
This company is by far the worst insurance company I have ever dealt with. I have had 2 of their insureds hit my vehicle while talking on cell phones and not paying attention to the brake lights, car, and intersections in front of them. Even though the police report stated their insured was at fault and they took fault for the accident, this company will not pay for necessary repair to my vehicle. Twice.
You have one job...when your insured is at fault you fix the other car that your insured hit. I even had a claims adjuster tell me that maybe someone hit my car when I wasn't around and didn't really leave any damage, but magically that is where the damage to the section of the vehicle that their insured hit me. This company just takes peoples monthly payments and the negates their sole responsibility. They should be shut down for all the money and repairs they have robbed people of.
Car insurance more than doubled after one accident, December, 2015
I have been with Allstate for more than 20 years.After one auto accident and no moving violations or any other tickets,The Allstate insurance investigator from the San Diego office stated "Even though your SuperDuty Truck brakes locked up and you slid into the vehicle in front of you,Ca law deems you're at fault,and the ford ranger that slid into you're rear bumper of your truck he is at fault for hitting you,so you will be getting a nasty letter from me.She did not tell me that Allstate would be having me pay for the cost of my repairs on my truck.They raised my vehicle insurance more than double the Amount per year for Three Years....Do not ever agree to do a recorded interview over the telephone. I am a retired peace officer and their questions were interrigating and offensive .I felt that I needed an Attorney. So even though they said they were there for me,Do not believe them.I now have two Dash Cams in my new dodge vehicle for my protection. Still looking for a class action lawsuit against Ford...
Policy Cancelled with no notice., December, 2015
After over 15 years with Allstate my wife passed away late in October who happened to manage our finances. On any account after this it took me a few weeks to get on top of the bills one of which was Allstate for our Auto Insurance. I noticed that the payment was past due so I called Allstate to sort things out, the agent had me pay $204 for the November Payment which was past due it was now November the 16th. OK, So a few week later I drive 4 hours away from home to pick up a new truck, part of the transactions was to transfer my insurance over to the new vehicle, when Allstate was called I was told that my policy had been cancelled in November because of non payment of the October bill, I explained my circumstances to the agent on the phone who basically said there was nothing he could do because the October Bill wasn't paid, So I said I can make payment for whatever was past due, his response was that he could not help me because of a history of missed payments, now we'd never missed a payment in 15 years till the one the was apparently due right when my wife passed away so how we have a history of missed payment baffles me and now I was stranded 4 hours away from home with no insurance.
I still have not received any kind of notice of cancellation, in the mail or via email.
Gee Thanks Allstate, I wasn't really in good hands.
An any account a call to Gieco from the Dealer got me on the spot insurance for 40% less that what I'd been paying Allstate.
Beware of Billing, September, 2015
Please get all information regarding billing when you initially sign up. I signed up for insurance and signed up for auto/easy pay. I had been in the easy pay program for just over 2 year when I got out of it and wanted to make my payment on my own as I sometimes pay my bills early when I have the opportunity. When I got out of the program, I called the customer service desk and was not told about the increase that would occur. My bill for October went up to $339 from $113, so I was quite shocked. I call Allstate and got 4-5 different answers as to why it went up. The last conversation I was told it was because I was billed in the rears because this is how it is for auto pay. In addition, I had to pay the first and last months billing. So, now I am ahead by 3-4 months which really does not may since. They want me to pay $339, but my total bill is $439. I explained that I only had 1income and asked if I was placed back on easy pay was there a way to spread the payments out. I was told no. I do not believe in that as people are able to manipulate their systems to correct issues. I should have been given the chance since I was not told it would go up. Had I known I, I would not have gotten out of it. I am all about saving money. I am beyond frustrated. I would cancel my policy, however, they are the cheapest for the coverage I have. I cannot skimp out on insurance because CA drivers are reckless and I would hate to have an accident and not have coverage. If you can afford to go somewhere else, go. If not, please get all of the hidden details upfront and ask lots of what if questions. Good Luck
BEWARE OF AMY JENSEN!, July, 2015
BEWARE!!!! Amy and her staff are extremely attentive to male clients, and treat women like trash. They sent my husband an extremely personal card (how much they "care" about him (underlined four times) "a lot" (underlined four times) in the mail and when I told them it was inappropriate and asked them not to contact my husband in the future, Amy told me that she will continue to contact my husband unless he called her personally to tell her not to. Amy insinuated a personal relationship with my husband and was extremely rude to me. I am contacting the State Licensing Board to file a formal complaint!
Executive, June, 2015
Allstate is a good company but rates are too high and if you shop around you can get more for your money at a cheaper price. Don't believe the hype. Shop around. Customer service is at it's lowest with my agency.
i. like. em. period, May, 2015
I. Like. Allstate. Because. They. Make. Sure. I'm. Happy. With. Them. They. Are. Not. Pushy. Trying. To. Give. You. Something. You. Don't. Need. Like. The. Other. Insurance. Companies
ok, March, 2015
i'm not sure this has been worth my time. It should have given me an opportunity to exit quicker. thanks
Good agent high cost, August, 2013
I have had Allstate for a long time. Now that I retired I have two cars and the cost has gone up too much. I am looking at other companies because of the cost. My wife and I have a perfect driving record and still the high cost. It isn't hard to beat Allstate on cost of auto insurance.
changes, April, 2012
I have to make many changes to my policy and they are always polite and very helpful. I plan on staying with my present company.
ALLSTATE, April, 2012
SOME OF THE ALLSTATE AGENTS I,VE DEALT WITH IN SC DON'T TELL YOU ABOUT EVERYTHING DIFFERENT SAVING OPTIONS. HOPEFULLY IT'S NOT LIKE THAT EVERYWHERE.
Great Insurance, March, 2012
Really satisfied so far and most likely will renew our policy with them.I really recommend it to everyone that need a good deal.
none, January, 2012
never needed them yet to find out! they came to my house, gave me both renters and auto prices, set up my payment plan. And as I said I have never needed there services as of todays date!
Im in good hands with Allstate, March, 2012
We have had a couple of accidents that was not our fault, our agent helped us through it and got all the claims taken care of.That meant so very much to us.We prefer to stay with Allstate.
We're in good hands!!, August, 2012
When I was shopping around for insurance Allstate was the best way to go. I couldn't be happier and more satisfied. My coverage is awesome and the cost is low. I recommend Allstate to anyone. We're in good hands!
allstate ins review of perfor, January, 2012
I started with Allstate as an insured. Then I became an agent for nine yrs. The Customer service of claims is one of the best in the industry. they really have it down to a science. Auto/homeowner-catastrophic claims..AWESOME. The rates are a tad higher that I would like however again the claim dept makes up for that. Having an agent that's on your side is worth it all when really needed
Best Owner/Agent ever Chris Killian, August, 2018
He has been a dream after a big mess with other insurance companies. I highly recommend him. Talks to you like a friend not a customer.
Designed for those who have their life together., January, 2016
Allstate has been great. I switched from GEICO knowing I'd be offered more coverage options, rewards for being a good driver, etc. And all for the same price I was currently paying. Now, while this was not a savings financially, it was definitely a lot more piece of mind knowing I had been given deductible rewards, Multiple accident forgiveness, and more. They do an Insurance based Credit Score, so if you have bad credit... this might not be the place for you. Continuous insurance is also a major factor. It's not that Allstate has bad premiums, it's designed to get those who "have their life together" more preferred ratings versus others. This is obviously my opinion but after realizing how it works and knowing what some of my friends were quoted... it sure seems to be that way.
Afordable, August, 2015
The prices are very reasonable compared to other companies that are well known companies and it offer a varied of levels of coverage.
insurance, July, 2015
Love it it so great.
Allstate has got you covered., August, 2012
Allstate has demonstrated dependablity, when it was most needed. The cost was moderately priced, when compared to other insurance companies.
Allstate review, April, 2012
I appreciate the way Allstate runs their business. I am satisfied with this company since we began using them since we moved to Washington state.
Agent, April, 2012
We love our agent. I'm certain that I could probably get the home/car, etc. covered for the same or less $ but, I would never leave the agent that works so closely with us.
Roadside Assistance Nonexistent, November, 2019
I paid for roadside assistance for months and the first time I tried to use it I never got a tow truck. After being told Allstate could not get me a tow truck an hour later, I was asked to get my own tow truck. At the time I had no way to pay for the service. I thought that the reason I had roadside assistance was so I’d never be stranded. Well, it was 20 degrees and stranded is exactly what happened. The next morning I was forced to repair my vehicle in UNO’s Pizzeria parking lot. Allstate could provide no answer as to why this happened. In the end, Allstate only pays $125 for tow and if you don’t have balance you are out of luck. I thought I was paying for roadside assistance to prevent being stranded and that’s exactly what Allstate leads you to believe while they sell the service. (Or lack of service)
Roadside Assistance Nonexistent, November, 2019
I paid for roadside assistance for months and the first time I tried to use it I never got a tow truck. After being told Allstate could not get me a tow truck an hour later, I was asked to get my own tow truck. At the time I had no way to pay for the service. I thought that the reason I had roadside assistance was so I’d never be stranded. Well, it was 20 degrees and stranded is exactly what happened. The next morning I was forced to repair my vehicle in UNO’s Pizzeria parking lot. Allstate could provide no answer as to why this happened. In the end, Allstate only pays $125 for tow and if you don’t have balance you are out of luck. I thought I was paying for roadside assistance to prevent being stranded and that’s exactly what Allstate leads you to believe while they sell the service. (Or lack of service)
Easy filing of claim through App, September, 2019
I was in an accident and filed my claim through the App. All I had to do was take photos of the damage, and upload through the App, and received a check within 48 hours to my bank account to begin the repairs. Allstate recommended a repair shop and made all arrangements through them, and settled up with them directly. I was pleased at how easy it all was. My car was fixed and as good as new.
The Bad Hands People, September, 2019
Someone backed into my car in March. Made a report with my insurance agent. Next day, the Allstate adjuster wanted to know why I didn't report the accident - the agent didn't enter my report in the system.
Allstate accepted the other driver's story - I ran into her car. My rates have now doubled.
Pathetic Excuse For An Insurance Company, August, 2019
Was with them for over 5 years no claims other than windshield repairs. Someone hit us from the side in a car wash while we were proceeding forward in the lot following the arrows and direction of attendent. Allstate determined we were also at fault!!! Laughable except it was at our expense. Then I checked the rates we have been paying. Wow, we have been paying over 50% more for less coverage than what I now get from Progressive. Shop around this company is a big rip off and terrible coverage.
That good hands title is a lie, June, 2019
I've never experienced anything like I experienced with this company. Bad communication skills, claims department was very rude and unprofessional. In fact the whole experience was unprofessional. Didn't want to pay the whole price for a repair, but never contacted me. Told me at last minute my rental car had to be returned, kept my car a whole month for small repair, the cost of the rental was more than the extra that I had to end up paying. Repair was supposed to be 7 days, it took 30.
Deceiving practices, March, 2019
I came to Allstate because their home owners insurance and auto price was great. My previous agent said not to do it because they raised rates a lot. She was right. They provide rebates every 6 months but don't tell you they will recoup that with increased rates on cat insurance frequently, without any claims it tickets. This never happened with my previous competitor. I'm going back!!
Great ins / personal , January, 2019
Great ins co - haven’t had a claim but customer service is really great - they make us feel like a friend or a neighbor-
Anytime we call we get an agent and they answer any questions we have -
We have them for homeowners ins and cars insurance - they call and want to make sure we understand the policy!
Have had them for 15 years with same agent - We plan to keep them for a long time - GREAT INS. Co.
Buyer Beware! , January, 2019
We signed up with Allstate because the price of a motorcycle policy was good. When winter hit I called to cancel. A few weeks later I got a bill, I called to verify we had canceled our policy. She said it must have been an oversight and not to worry about it. Then I got a letter that their office had changed agents/owners. Then right after Christmas I got a letter from a collection agency for 26.00! I was shocked. I called Allstate and they said because we canceled the policy there was nothing they could do. I had called multiple times to make sure the policy was canceled. Their bad record keeping while the office changed hands was to our detriment. The money is not a lot, it's not a big deal. The fact that they would rather process my card for another $26. then have a return customer is a big deal. I cannot stand this company. They are unreasonable and terrible to work with. The agent that "helped" me was polite but no help at all. There are thousands of companies out there. I would choose one of those instead!
Refuses to give refund on prepaid policy, September, 2018
They never renewed a policy back in July, which prompted the DMV to request insurance or they would cancel the registration on all of our cars. We received the DMV notice in August, stating there was no insurance from July to August. We couldn't get our insurance cards online and they never sent them when we requested them, even though we waited 2 weeks.
We went with another insurance and called them again to request a cancellation. It took 3 calls over 2 days to get them to cancel it. They even scolded me, the beneficiary for the now defunct insurance policy, for switching insurance.
They claimed they cancelled the insurance and my wife was due about $54 back and should receive it in the mail. We have not received it, but instead received a "notice to adjust the policy information" and requires us to send it back in 3 days, but we must provide our own envelope and stamp.
I will never deal with this company again and I will let everyone I come across know to never use Allstate again along with telling them my experience. They have belittled my wife and I whenever we wanted to make a change, they declared their website "defunct" over the phone and scolded me for switching to a much better, but more expensive insurance company. Don't use Allstate if you want your money taken away and not given back. I will be filing a claim with the NAIC.
the devil insurance company, April, 2018
I was rear ended by someone with Allstate Insurance. I was told by my lawyer that Allstate always goes to court for claims. I had to have a three section neck fusion. I was in so much pain for years. I was in a company truck. Destroyed my life and Allstate offered 1,000 and my lawyer didn't want to continue.
Horrendous, April, 2018
Lack of integrity in their claims process. Systems are designed to frustrate and make claims go away and they use any and all strategies to take advantage of policy holders while in pain. Buyers beware!
Wolf n sheeps clothing, March, 2018
Toy can forget it if youare injured & needed your uninsured to help cover what another person whose actually "at fault" doesn't have enough insurance to cover your Medicals!...especially if you're ever been in an accident before... even if they were not your fault with a great driving record!... FIND SOMEONE WHOSE RELIABLE!
Owner/Agent not dependable, February, 2018
We purchased our home and used Allstate for both our home and auto insurance. Fortunately the house insurance is taken care of through escrow.
But this is the second time that we have been emailed that we are behind in the monthly payment. Today is the 6th, the payment was due on the 1st. The problem is that the payment was supposed to come out through the easy pay that the owner/agent supposedly set up for us (AGAIN), but didn't. Yep that's right we went through this once before, we originally thought that the easy pay had been set up, only to find out that 2 payments were missed (husband was in the hospital I paid no attention to his emails) because the owner/agent never set it up. So this is twice he's failed us. Who do you blame, there's no one over him. Of course he's out of the office right now, so we can't even get an explanation. After reading the reviews on this site I am concerned about what kind of service we would receive if we ever needed to file an actual claim for either policy. It kind of makes you wonder about all those commercials where the guys walks through the museum and shows something like the hood of a car with paint all over it and then tells a story about how it happened, and says they covered it. Those must be stories where lawyers got involved and they just leave that part out.
Ripped us off for many years., January, 2018
I have been with Allstate Insurance since 1986. I have always had good service from them. For the last 20 or so years, I have had 6 cars, a utility trailer, 2 motorcycles, and 2 homes insured with Allstate. Of course they always made sure we were aware of all the perks and discounts that we were receiving by having so many vehicles and our home owners combined. There was never a reason to look outside of Allstate for insurance. I just figured with multiple policies, discounts, etc., that Allstate was the company for me. Boy was I wrong. I just looked into switching to Travelers insurance and I saved almost $3000/year just for the vehicles. That is unbelievable. I figured that I could save a few hundred dollars but $3000? No wonder Allstate provided us with such good service - THEY WERE RIPPING US OFF FOR OVER 20 YEARS. It really does not pay to be a loyal consumer these days. I would not recommend Allstate to anybody. Shame on you Allstate. Let the consumer beware.
Frustrated, January, 2018
My 2011 GMC Acadia actually caught on Fire Nov. 1. We then filed a claim. An agent went to look at it at the tow yard. They then said it would be repaired, fire damaged car repaired with only $900 damage!!! Then the people at the repair shop got in touch with and said there was a substantial amount of damage well over $900!!! Well we got our rental car and waited for the next step. Another inspector called and said they had to go look at it for additional damage. Well some more waiting! Three weeks go by....nothing!! I call my agent and he has no idea what the wait is. So I call and I call and I call, it seems nobody knows what the holdup is. Finally they’re waiting on another adjuster to go look at it. By now it’s over a month and I’m now paying for the rental car myself......$254/wk!!!!!! I call my agent again, he says he can’t even get in touch with the agent in charge of the situation, that he won’t call him back!! So I call the repair shop and they say that Allstate has told them to wait. So now I’m back in touch with my agent who says they were investigation potential fraud!! Get that, fraud!! I guess my wife and my 9 year old, type 1 diabetic son stopped the car, set it on fire from underneath right in front of people, right there on the side of the highway!!! They couldn’t figure out why there was dirt and grass on the bottom of the car. Well, I guess when she pulled over on the side of the freakin highway with car in flames she ran over the g%dd*mn grass!!!!! So they finally okay it to be repaired, this is 2 months after the fire!! Well now the repair shop still has the car awaiting parts because they just got the ok they say!! It’s been almost 3 months since the initial claim and I’m spending $1000.00 a month on a rental but also still paying their premiums!!!!! Oh, not to mention the f*ck#ing deductible that I have to pay!!!! Well I still don’t have my car!!
car wreck with Alstate Customer, November, 2017
We filed a claim with Alstate on a wreck that was not my parents fault, so the police office and report shows. At the time we had no ideal who the insurance company was, so we got it to a local body shop a few miles away. When we finally find out the next week who the insurance was, the hassle started. From not paying but 80%, to not paying Body shop fees for inspecting the car and storage. They flat told me they could pay how they wanted we had no choice but to accept it. They are very very hard to deal with, I would recommend never using them for insurance. I ask the agent who made him judge and jury over how he was paying, he told me that was his job to do. one agent told us one price, another one that called us told us something different, then the last case work said they were wrong they was not paying the claim.
Be very careful with these guys, they will take whatever they want out of the claim and then not want to pay the body shop for their time. Body shop guy told me that Alstate was the only company he had the problems with on paying.
outrageous increase on the autoinsurance, September, 2017
They keep increasing the auto insurance costs and blaming the state of CA for the rate Increase but it is not state , it is them and their financial situation that asking rate increase from state of CA and they throw it on consumers . They keep lowering my coverage,, keep decreasing my mileage and yet keep escalating my insurance costs and keep blaming state of CA for the rate increase which is a pure lie. Extremely dissatisfied with their auto insurance outrageous cost increase.
Allstate left my car in the shop for 2 months, August, 2017
We had an auto accident out of state about two months ago. Initially, it took Allstate 2 days for an adjuster go out and inspect the car. The car then went to the dealership and a supplement was submitted to allstate and it took a week for the adjuster to gout out and inspect the car and three days for the Supervisor to approve the additional cost for repairs. When the car went back to the collision center, another supplement was submitted and it took an Allstate adjuster a week and a half to go and reinspect the car and the new charges are yet to be approved after two weeks of submission. Also, their customer service is poor. They are rude and avoid taking phone calls. I will not recommend this company to anyone. There are better auto insurance companies.
Very disappointed !, July, 2017
I was rear ended,
I was in lot of pain , saw a chiropractor
Now allstate's wants me to reembolse
$663.97 they paid
What's the point of paying full cover for so many years !
120% higher premiums!!!, June, 2017
I feel like I have been ripped off for over 17 years. I blame myself for not being proactive and searching for better rates considering that my premium continued to rise every 6 months even though I have a perfect driving record, no accidents and other than having my windshield replaced I have NEVER filed a claim.
I just switched to Travelers Insurance. Exact same auto coverage AND I added renters insurance;
Allstate premium for six months - $1230
Travelers premium w/renters Insurance -$468!
I am saving over $1,500 a year!!!
How is this variance in price legal? I encourage everyone to take 30 minutes to shop and compare rates and keep in mind that Allstate is not even on the top 10 list for best insurance companies.
Bad company, June, 2017
Allstate send me a bill of 106 dolares after I leave that company I paid full my six months and they told me because the last month I changed my address but they didn't tell me anything about it on that moment when I leave the company they send me a bill 106 dolares I am very disappointed
Called a liar for filing a claim, May, 2017
My car was damaged in a recent wind storm. The agent going the inspection called me a liar. After 22 years with the company and only my second claim filed, to be treated so poorly is unbelievable! Now as the claim is in process, I get charged fees from the rental agency rather than the insurance company. I spend a lot of time on the phone to get things taken care of and yet these guys can't seem to do their job and take care of it. I cannot believe how incompetent these people are.
Great Agent, April, 2017
Helpful and goes out of their way to explain coverages. I am overall satisfied except for the billing system sucks
delay after delay, March, 2017
When one of Allstates insured rear ended me while I was waiting for a school bus, I thought my settlement would be fast, seeing it was an open & shut case against their insured. I had to fight to get a rental car (my car was totalled), had to wait to get their final damage assessment, and then had to wait for the settlement. This took about 2 months and was only for property damage. I had to hire a lawyer to get my medical claim settled. The kid that hit me impacted my car so hard, the drivers' seat had broken was laying on the interior floor. I had some neck issues for quite some time and a lot of pain. The medical claim took about 2 years. I'm very disappointed with Allstate and would recommend you not get insured with them.
Injury Claim, March, 2017
A year ago, we hired an attorney to send a demand letter to Allstate for pain and suffering from an auto accident they have already accepted full liability for by settling the auto damage claim. However, they keep switching adjusters. We are still waiting for a settlement offer. Our attorney has to call them several times each week and keeps getting the run around. It's like they are hoping to run out the clock for us to file a lawsuit.
Claim takes too long., February, 2017
Not effective in get other hit and run away driver party to pay liability for my hit and run case happened last year. Disappointed at what you told me:1: May take one year to get claim case done.2: I may need go into arbitration for this case.3.Other party mercury ignore and gave many excuses to avoid my case .You did not represent your customer enough to fight for my rights.
Car insurance, February, 2017
I purchased a "brand new" Subaru and called my agent to add all of the "extra"insurance a new car would need, just in case it was in an accident. Well, unfortunately the car was rear ended while I was sitting there waiting for a light. Yep it was hit at about 45 miles an hour approximately 7 weeks after it was born out of its nice new car wrap. Not only did my car get injured, so did I! My PIP kicked in for injury, but Allstate didn't pay the bills as they were supposed to and I had to call to find out what was going on several times, which ended up me paying out of pocket twice or my bills were going to go to collection. The injured car has been a complete nightmare, as three shops had my car and couldn't figure out what the problem was so Allstate said I was stuck with the car until I paid to find out what was wrong with it and then "they may reimburse me". The main shop dealing with my car said it wasn't safe, so they even sent it on a flatbed to the last shop they had it evaluated at. The notes indicate that they know the car isn't right, but "unable to find out what was making the clunking noise" HMMM! I thought that's why I had the extra coverage, if the car isn't fixed then I shouldn't have to accept it. When the last shop said they would look into it further, Rashad from Allstate said they wouldn't pay for it. I finally got assistance from an outside party and recently took it back in since it drives to the right and hits bumps so hard I think its going to fall apart...yep new car! So now I have been informed that I shouldn't have been driving my Subaru all this time as it is "totaled" and unsafe to drive! Nice work Allstate at keeping your clients safe! So now Allstate isn't returning any calls or emails to address the claim. I have never knew that an insurance company had an option not to return a call related to an open claim. It has now been about 10 days and no return calls or emails!
Dishonest Valuation, February, 2017
I have been dealing with Allstate on a claim for over a month with no resolution currently in site. The vehicles being used in their valuation they are submitting me have been missing vins, and the listings are never current. I have no way of verifying the conditions of the supposedly "comparable" vehicles to my own. Their first attempt was rating my car 65% it's black book value, and I have only gotten them up just barely, still shy at 80% black book. Black book is the MOST trusted source, and almost all Financial institutions and dealerships use this to determine vehicle values. My car was in TERRIFIC shape, mechanically and aesthetically, with the only real issue being worn clear coat on the paint. I'm refusing their price and have chosen to take to the web instead of "hiring an independant party" to appraise my car, which is what Allstate suggests I do. I shouldn't have to go through this much trouble! This is terrible service.
Agent is very helpful., February, 2017
I have had car and homeowners insurance for over 15 Years. I am now paying $734 each 6 month period, and I think that is too much. So I am looking for a better rate.
Constant insurance hikes!, January, 2017
I always pay my policies via Mobile App and on today I noticed my premium increased by almost $30 a month without any notice! I'm beyond pissed!
Just wanted money, November, 2016
Called my agent due to pricing increases, told them to stop payment on my insurance. They did not stop payment drafted anyway , caused insufficient funds fees in late fees on my bills due to this. I called Allstate main headquarters and conveniently there were no notes about my fees. They just care about the money and will screw you over anyway they can.
Horrible service, November, 2016
When I had my accident, I was not at fault. All state tossed my claim from person to person and no one could help me or answer my questions. They are rude and unprofessional. I can admit they had me break down in tears trying to work with them.
DISHONEST, October, 2016
My pickup was totaled, and I was forced to purchase a car on payments. I called several companies and was told by the Allstate agent I could receive rental insurance AND FULL COVERAGE on my car for under $100 a month.... seemed fishy, so I repeated my need 3 times ==THREE TIMES!!!== each time he assured me that my rental and car insurance, with FULL COVERAGE, combined cost w0uld be under $100. I was still pretty leery...seemed way too low to me, so a few months later called my agent with a "claim"(I made that up to see what would be said)--he tried his best to convince me that I had 'misunderstood', until my Mother got on the line and told him she had heard the entire conversation and I told him THREE TIMES "FULL COVERAGE", and conveniently informed him my cousin is an attorney... he changed his tune drastically at that point, but my premium skyrocketed. Needless to say, I changed companies!
deny and delay, May, 2016
took forever to do anything about my claim and then they denied it anyway. Total waste of having insurance in the first place
i think its a great deal, April, 2016
I think its a great deal. the policy cost was reasonable and the customer service was excellent. i would advice any body to sign up
Horror, March, 2016
Very expensive not fulfilling their promises. Do not appreciate customer!!!!!! Do not use services of amateurs and speculators They simply waste your time and money!!!!
DISAPPOINTMENT, March, 2016
The worst customer service ever. They overprice their policies. They did not defend my case at my accident. They charged me extra for no reason. They lied and didn't call me back even though they( the agent) said they will. Worst insurance company to deal with
Allstate Insurance is so awesome to have, February, 2016
Allstate Insurance is so awesome to have. Claims, policy quotes, billings & their customer service dept all are excellent. Thanks Michael Toro.
Poor response, January, 2016
Dealing with the Brandon Walters agency in Irving, TX has been a nightmare. On the death of my wife's brother we tried to cancel the policy that was being paid auto withdraw from his bank. We were told at the time of death that it was canceled but it was not. After months of work we were told that we would get a refund. Nothing has happened except the way the policy was to be paid. They will not respond to our calls and have lied about the refund. Trying to deal with Allstate main office has been useless. They refuse to speak to us claiming company policy when we have furnished all the necessary papers to the agents office. Upper management hides itself and you cannot talk to anyone in "real" authority.
Cheapest at time, November, 2015
But rates have increased $300 since last year.
worst car insurance company ever, November, 2015
total premium increased with no valid reason, mostly like others are complaining about, allstate fault yet they refuse to give me a manager saying managers dont go on the phone,refusing to give me my money back and did not provide proof of the increase in the premium,approving that it is allstate fault but refusing to return the money, never seen that behavior before, possibly they got mad because i was able to get a lower premium from another company.extremely bad customer service , they dont know what they are talking about nor what they're doing and they dont know how their systems work
Very bad on claimS, November, 2015
Horrible with claims and very bad customer service on successful people with the attitude and I am not very happy with the way they handling my claim I was hit by one of the customers and they are the client everything and they are not taking care of their drivers
HORRIBLE!!!, November, 2015
I am just baffled as to how a company this large can get away with the things that they do. I was in a car accident on Oct 13 and my car was totaled. It is 5 weeks later and I still do not have a check to replace my car, and even though I am paying for the service, Allstate will not pay for a rental car. I had to receive and am still receiving medical treatment due to the accident. Never have I been contacted by anyone to help me out with that. I have submitted several bills/receipts and have never been reimbursed. I have left dozens and dozens of messages with various people including my Allstate agent. I have never had a call back about one thing. I have thousands of dollars of medical bills to pay that should be paid for via Allstate and I have been carless for over a month. I am horrified and disgusted. I have tried to reach out to anyone to get any information. DO NOT GO WITH ALLSTATE.
This review is for Allstate a very professional co, November, 2015
Allstate has a very good reputation good customer service. I would recommend and have recommended Allstate to my family members and friends allstate has been around for a long time and I know that I'm in good hands with Allstate.
Very unprofessional service, November, 2015
I was an Allstate customer for over 25 years. My wife who passed away 2 years ago had two minor accidents. My policy has been getting more expensive over the years. I contacted my agents office concerned over the increases and the possibility of comparing rates with other companies. I was told that my policy would be reviewed and I would be called back in approximately 30 minutes. That was 4 days ago. Over 25 years of never a late payment! I am now with USAA.
Allstate is not a good company, October, 2015
The agent the company had the car information sent to was Kathleen Biolack. The insurance company took 150.00 out of my checking account on July 10th. I had a car accident on July 10th. Kathleen said there was no insurance that day eventhough I paid for the insurance. Kathleen would not return the funds I paid for unless I showed her prove of insurance on the 9th. If the car accident happened on the 10th, money was taking out of my account the 10th, and Kathleen said the insurance was not valid that day. She should refund me the 150.00 dollars. Why would I pay for car insurance if allstate was not going to accept the claim, and the car was wrecked that day. Kathleen did nothing to help me talk to the claims department, and she called me a scam artist eventhough she denies it. Kathleen says she does not know what was said between us that day. Do not use allstate or Kathleen Biolack for insurance.
NEver again, September, 2015
Customer service from the claims adjusters are horrible this is the reason I will no longer deal with them and definitely will not recommend