3.31 / 5 based on 597 Reviews | Submit Your ReviewSatisfactionClaimsCostBillingService
Allstate is the largest public lines insurance company in the United States and the second largest underwriter in the world. They are the largest publicly held insurance company in the country, and are represented by more than 14,000 dedicated agents, as well as policies distributed through independent agents, banks and other institutions. Approximately 60% of all policies written through Allstate are auto insurance policies.
Company Information3075 Sanders Road
Northbrook, IL 60062
(847) 402-9116 (Fax)
Last Updated: 2018-12-16
Company Reviews (597)
NEVER USE THEM FOR CAR INSURANCE !!!!!!!!, October, 2015
They STOLE $600. from my bank account when they were NOT authorized into my account & i have been with Geico for the past TWO months!!! Worst customer service RUDE & NASTY
Allstate is NOT by yourside !!!
NEVER USE THEM FOR CAR INSURANCE !!!!!!!!
Claims department is a joke no one has a clue , August, 2015
almost a month to get a check for my total loss i had to guide the adjusters so that think would get done when i left it up to them no one got anything done. this has been a piss poor display of handling a claim dont use them and god help you if your hit by their insured
Claims Handling Horrible, May, 2016
My family filed a claim with Allstate after our home was broken into. After a month, no resolution with claim and my family is still having to deal with cut up mattresses and furniture along with busted televisions. We are now on our third adjuster along with a fourth who came to the house weeks ago to take pictures f the damages. The only thing taken during the robbery was some money, the rest of the damage was as I consider vandalism. In my opinion Allstate is acting in "Bad Faith" when it comes to our claim. We have contacted corporate offices, our agent, management in claims and multiple other departments and we are being told they don't have to answer any questions for us, nor do they have to resolve our claim in any certain amount of time. This should be illegal for Allstate to act in this manner.. Unethical.
Allstate low balls claims, June, 2016
My mom has Allstate and when my dad passed away she accidentally flooded the house. Allstate's adjuster wouldn't pay for hardly anything. They gave my mom a lowball offer, deffer, denied, and wouldn't give her enough to fix her house. We ended up getting black mold because they said we insurance wouldn't pay to cut out the Sheetrock that was impacted with so much water!!! They kicked my mom and sister out of a hotel. Then we hired a contractor/ public adjuster which got them back into a hotel. The amount the gave my mom was 6,090 but in the end they had to pay us 46,000 which took 6 mons to make them pay for the lost. Their lowball offer was 6,090 that's a hug difference! Do yourself a favor if you have a water lost. Cut the Sheetrock it can't be save!! Call a public adjuster or an attorney before you call your insurance company!! They will deal with the insurance company for you. They normally take 10 percent of what they can get you which I highly suggest because what you don't know what you deserve Allstate will just leave it in line their pockets. Allstate adjusters will bully to accept less. Read about allstates tactics to wear you out until you decided to accept less!!
RUN, DONT WALK AWAY FROM ALLSTATE, November, 2016
Hurricane Matthew damage to roof, fence, pool. Treated like fools by three different adjusters brought in from out of state. Came up with exclusions to coverage that not even local agent aware of. Their idea of Good Hands coverage was approx 10% of total of local estimates obtained. Paid high priced premiums for years and was first ever claim. We essentially had NO insurance. Don't be filled by slick advertising.
They are fine until you file a claim., May, 2016
On 7/13/15 an area in Woodridge Illinois experienced a hail damage event, as documented by the national weather service. Many homes in the area had damaged roofs, and in the area that I live 85 roof replacement permits have been issued between 8/1/15 and 3/31/16. Many homes were visited by roofing companies that knew our area had damage. I had a roofer come out and stated that he did see roof damage and he showed me pictures. We did file a claim, and Allstate sent out a team of two to review the roof. Allstate found NO hail damage on our roof. Coincidentally our neighbor was also having their home inspected (State Farm) and they were granted a new roof. We are left to conclude that Allstate treats policyholders differently than other insurance companies.
Feel like I was ROBBED all over again, November, 2016
After suffering a robbery of our home, Allstate all but slapped us in the face and basically we felt completely robbed again. 10K of items stolen, including a safe which held a diamond ring with an official appraisal which we had photos of. Not only did allstate take 3 months to respond to the claim, they came back with a $354.00 check. It was literally surreal. They claimed we needed to list all our items with them or they are not covered. Also if someone is living there for 5 years with proof, but is not on the actual deed, then nothing they owned is covered at all!!! it was the most horrific experience to be violated and then to get completely violated again by the people you pay to protect you. the worst company ever, total scam.
They write policies that do not follow local rules, September, 2016
How can I replace tiles on my roof if they are discontinued? My HOA does not allow for any mismatch. My policy allows for mismatch. I am stuck with replacing a roof out of pocket. That's the homeowner policy. That's good hands.
Insurance Claim Denied, July, 2016
We filed a claim for our roof, fence and windows for the 1st time in over 15 years and they denied our claim. Felt like they treated me like I was lying. They denied our claim because they said that the damages were not wind or hail related which was bullsh*t. Never again!
Very Poor Customer Service, May, 2016
We will be switching from AllState ASAP. Their customer service is a joke. They do not respond in a timely manner to claims. Took 12 days to get someone out to look at the problem. He wouldnt even climb under the house where the problem was & denied the damage anyway. Problem was listed as a sewer backup...this was never corrected either. Will be cancelling as soon as all of our paperwork comes through. Don't waste your hard earned money. Complete waste!
I would not use this company., July, 2016
When I purchased this company for our home owner insurance I asked Jay for flood and homeowner. But when I got my policy I only had homeowners. Allstate would not fix the problem and when I called in they were rude and Ashley even hung up on me when she felt like the call was done for her. They don't care for their customers only about the money they get from you. I found a better company that was friendly, nice and family caring. I would not recommend Allstate to my family friends not my own dog for that matter.
Bad company to file a claim with, known for denial, July, 2016
Track record of denial and worst company in getting a claim completed in a timely manner. Very rude and deny the majority of all claims.
Not professional, July, 2016
Had a sudden leak from AC in attic. Phone adjuster spoke as if everything would be covered, no worries. TEN days later field adjuster finally comes out and within less than 2 minutes says "we don't cover damage related to AC and things you turn on and off"....Most ridiculous excuse I have ever heard to dodge a claim, if so it should be in bold on policy, and phone adjuster should have told me that 10 days ago. STAY AWAY from Allstate.
HORRIBLE experience!!! NEVER AGAIN!!!, August, 2016
We were Progressive customers for many years and we decided to shop around to see if we could get a better quote. We contacted Allstate and they said unfortunately you have too many incidences on your record, but in a few weeks somethings will drop off. This same agent called us (2-3 weeks later)and explained that he can now save us some money on insurance. $80 less than what we were paying. So we decided to jump on board! Progressive insurance ended 7/7/16 and Allstate started 7/7/16. Today's date is 8/19/16 and we just received a cancellation letter due to too many incidences on our record. The one that tipped the scale was on 7/24/13 😡 Which at this point was already GONE and they are still dropping us! What's worse is that they KNEW about ALL of our incidents so it's not like we were trying to hide information!!!!! Now we are left to find insurance with 2 months of coverage and we left Progressive with our great payment history! I've tried to get them to reverse their decision before I wrote this and they flat out told me "once the decision is made there is no way to overturn it"
We are NOT in good hands with Allstate....they are leaving us out in the cold when we did NO WRONG......NEVER NEVER NEVER AGAIN!!!!!!!!!!! Shame on you Allstate!!!!!!!!!!
Completely Unethical Company, June, 2016
Allstate sent me a personalized letter informing me that I was pre-approved for a special auto insurance rate. The sample quote was based on a car similar to mine, with similar comprehensive coverages ($100K/$300K) for a 6-month premium of only $160.00 ($26.67/mo). This was half of what I was paying GEICO (incredible!). Since I've had no accidents or tickets in may years, and have a good credit rating, I called the Allstate agent referenced in the letter to immediately switch. After 45 minutes of answering the application questions, I was finally quoted a 6-month premium rate that was over $600 - nearly TWICE my GEICO rate! When I asked the agent why Allstate had initially quoted me such a low premium rate, the agent said she also received bogus auto insurance rate estimates like mine from Allstate (her company) - that no one could possibly qualify for. She said she had no idea how Allstate came up with those sucker premium rates. So I wasted nearly an hour because of Allstates' unscrupulous snail-mail marketing program. Now I'll NEVER consider Allstate, and will tell all my friends and family just how unethical their marketing is.
Allstate is unprofessional , April, 2016
I spoke with a representative of Allstate on the phone to set up insurance for my minivan. She kept laughing in the background and was difficult to understand. I'd just put all my info into allstate's website and made a payment using my debit card. A confirmation link came up but wouldn't let me click on it. When I spoke with the representative on the phone, she told me my payment went through. Well 5 days later I was in a small fender bender and I called Allstate to get my insurance info for the other driver and Allstate said they had no record of me at all. So because of their own websites glitch, my payment never went through and they said they had no record of their own representative calling me even though I have a record of them calling on my phone. They refused to help me so I had to pay over $2000 out of my own pocket. It's just not worth the risk to get insurance with Allstate, go somewhere else.
Person at fault wins, March, 2016
Back in 2014 I was sitting in my car in a handicapped Kaiser Permanente parking lot in West Covina, CA. I was getting ready to leave when an elderly woman parked and hit the handicapped pole which landed on my car hood. The very elderly woman who hit my car denied it and said it was not her fault, she was vile & did not want to exchange insurance information so the security called the West Covina department because I asked and he came out and then we disclosed info. This vile woman admitted hitting the pole to the officer. In the end, Allstate did not fight for their customer, they were unable to get information from that officer who was the witness and I attempted and contacted officer and he never responded & that was very disheartening that he couldn't even provide a statement of what he witnessed, that was disgusting. The Kaiser parking lot had a camera in the location where this incident happened & they wouldn't release the video, it was really injustice on my part and for Allstate not to step up & fight for their customer is unexceptable!! The vile woman's insurance sure fought for her & acted like it was my fault, which was ridiculous, which was Farmer's insurance which I will be switching to as soon as I'm able to. The vile 90+ year old narcissistic woman won & Allstate didn't care. I think the fact that this woman threatened the police officer that her daughter was an attorney scared him & probably Allstate as well. The fact the West Covina PD & Kaiser did absolutely nothing sickens me that nobody cared this vile woman got away with it. At the very least Allstate needed to advocate as much as they could, but it never happened.
To not be backed up by any of the entities says a lot about these companies & departments.
Not honest and very dissapponiting, March, 2016
I purchased home insurance from Allstate and in the beginning I was happy with the premium. After two months of contract, an email was sent to me from Allstate that I HAVE to switch the auto insurance to Allstate in order to keep the home insurance effective, a fact that wasn't informed in the very beginning before getting the quote for home insurance. And few days later after a refund was reimbursed to my credit card without even informing me, and my home insurance policy was cancelled. And when I contacted Allstate and asked about the reason of cancelation, I was informed that the reason was not switching the auto insurance to Allstate. And when I asked Allstate for auto insurance quote, they did not respond to me anymore. I'm very shocked and dissapointed from Allstate because of their ridiculous action, not being truthful and very bad costumer service, that I've never seen in my entire life. They caused me a lot of headache and stress. I never never ever recommend this insurance to anyone. There are a lot of better insurance companies out there which offer better premiums and deductibles.
Patricia Egberts - Allstate Agent, Deptford, NJ , January, 2016
I've been with this Allstate Agent now for 2 years. In that two years, my policy jumped up by $15.00/month. I've always paid my car insurance on the 25th - the day it was due. I NEVER had a problem - until today. I logged onto the Allstate App and loe and behold, my insurance jumped from $145/month to $164/month!! It was a late charge!! I have NEVER been charged a late fee!! And the payment is due today!! I was infuriated when I saw this. I immediately called my Allstate Agent, left a message for them to return my call - they never did. I then proceeded to get quotes from other insurance companies. Geico came in at $92/month!! And with far better coverage than Allstate! Also, both comprehensive and collision deductables are $100 with Geico. With Allstate, it was $500! And I'm now paying way less. I understand when I first signed on with Allstate my credit score wasn't great (thanks to an ex husband). But since then, my credit score is now in the mid 700's. There was NO reason for my car insurance to be so effing expensive. Whatever you do, do NOT use this Allstate Agent!! She sucks big time, and so does her husband, Rudy. I tried getting renters insurance with them last year, after Rudy told me it wouldn't be a problem. When I cancelled my current renters insurance and called Allstate to sign on with them, Rudy told me I was not eligible for the insurance, for whatever reason. I was so mad at his inconsistency, that I lost my current homeowners policy and had to sign up with another company. Such aholes. If you are going to go with Allstate, I highly recommend anyone else but this office. Allstate is a great insurance company. But these agents are horrible.
Horrible customer service, November, 2015
Filed claim nov 8. Turned in all required info for claim in timely manner. Nov. 23 I still am dealing with this unorganized company. Agents never return calls and never answer their phones . When you call they keep transferring you to different agents who all do the same. "I will call you back , or here is my number " which they never call back and when you call be prepared to talk to a voicemail. Worst service I have ever recieved from an insurance company. Oh I will NEVER refer any business owners, friends , family, nor animals to all state. As soon as I get them to handle their job I will be canceling the remainder of my piolicy and going to a company who cares about the customers. The only reason I put any stars is because you all didn't give me that option. But i say 0 stars.
Out to gouge the customer, July, 2015
Many, many, many complaints. Most recent (and what drove me to another company), they raised my insurance payments by $10 per month--$60 for 6 months! I called and asked why, was told: "Because we can." They went on to explain that the insurance commission said they could, so they did! I've had 2 agents, and they were both awful!!!!! I could go on and on, but why? These people are dishonest and more interested in gouging clients than providing decent insurance. I went to another company, got MORE insurance for $45 less a month! And that was another major company.
I regret signing with Allstate. , October, 2015
As soon as our claim is settled we will find another company. Allstate was cheaper, but in this case you definitely get what you pay for. Our daughter came around a curve on a country road to face a John Deere sprayer. He had no escort and had been drinking. She went off the road a little out of reflex. She still went under the sprayer and came out. Thankfully, she is ok. But guess what? Allstate tried to say it was 50/50!!! We tried to work with them, but the best they would do was 70/30!! They're still saying it's part her fault. And that's not the first time we had something like that happen to us with them. I guess that is why they have terrible ratings.
You are NOT in good hands with Allstate, August, 2015
My car has been in the shop for SEVEN days and the claim to cover the damages from my collision will not be covered because the collision, which caused my fan to collide into the radiator and puncture a new radiator, which dumped all of the coolant out is said by Allstate to not be covered because there is not enough body damage to the car. The scratches to the undercarriage are regular "wear and tare." Also, Peter Martin (Regional Manager Eastern Territory Auto Claims) said: "Just to let you know, when a car is in a collision that causes damage to the INTERNAL motor is not something that we cover unless the car is a TOTAL LOSS. We do not cover ANY internal parts that are damaged." "So," I said: "Let me get this straight. I pay over a hundred dollars a month for total coverage on my car and if I am in a collision, Allstate will not cover damage to my engine unless it is a total loss?" And Mr. Martin responded: "Well, let's not get hypothetical about this, but we are going to deny your claim because you have damage to the internal engine and we do not cover that unless it is a total loss." In complaining to the executive office, Mrs. Kathy Anderson is to be avoided at ALL costs! She is the rudest individual at Allstate.
I like the company and the service. Their rates just keep going up too much each year, so I am checking other companies. They were originally less, but no longer.
cost increases, March, 2013
Over the last 3 years our premium has gone up and up and up we've never had a claim in 30 years. I have issues with services that border on theft! No reason whatsoever for these increases. I recognize the cost to replace but com on guys, no claims ever!
Fine until I submitted a claim, December, 2012
I was an Allstate customer for about seven years. Things went fine until I submitted a claim for my roof. The relationship immediately became adversarial. Allstate was slow to respond to my claim. The adjuster turned down the claim after a 5-minute inspection. Representatives from two roofing companies told me my roof was obviously damaged by wind and hail, but Allstate was more difficult to work with on claims than other companies. I tried to pursue an appeal, but after struggling with Allstate's bureaucracy for two more weeks, I got frustrated, dropped the claim and got a new insurance company.
Allstate is a bad insurance company, February, 2013
My dad is 89 years old. He has been paying home insurance to Allstate on his home for 28 years. Never had a claim. A few months ago he made a claim because his water heater exploded. The floor was damaged as well as rugs and some furniture.
He was given such a hard time about the claim. They did not cover any of the furniture nor the rugs that were damaged.
Now Allstate raised his rates to almost double. We were told it's because he made a claim on his policy. All those commercials you hear about being in good hands? What a joke! We are very unhappy with Allstate. My dad lives on social security and now he has to pay almost double because he made one claim in 28 years.
Disgusted, May, 2015
I don't even know where to begin with this. I am a 19 year customer with Allstate, but after this, there will not be a 20th year. I've paid my policies on time, if not early and when I need them, they aren't there.
My home was burglarized and I was offered an amount that doesn't begin to cover what was taken. Not only that, but when I asked for an appeal of the amount, I was told there wasn't one. That was a bald face lie. I did get someone to look over the amount, but of course that didn't go anywhere.
And it's not just that. Allstate wasn't fair to my daughter when her computer was stolen a couple of years ago, as well as not being able to count on Allstate with any hurricane damage I've had in the past. Long story short, I am changing insurance companies and I do not recommend Allstate to anyone! I've had it!!!
Unprofessional, unhelpful, noncommunicative, August, 2015
As soon as my claim is over I am DONE with Allstate. Never again will I go with them. My fiance and I were planning to change all of his information to Allstate and bundle with homeowners when we got our house. That will DEFINITELY NOT be happening now. They have delayed my claim, cut me off for my rental car - because they took so long. They return 1/3 calls - if you're lucky. They have don't absolutely nothing to help me. On top of it all, the accident wasn't even my fault. I will never go with Allstate and I have been and continue to tell everyone to never go with Allstate
Claims denied, July, 2015
The premiums were reasonable, but in 5 years since I have the policies (for cars and homes-they won't do homes without the cars!) they increased 50%.
All good as long as I paid, but when I claimed the hail damage on the roof, I've got the most fantastic versions of explanations, from forensic to "highly experienced" roofers secrets! The entire subdivision had the roofs changed in the last two months but not my house.
Just move your money somwhere else, you may just need to claim something!
I left Allstate but the agent keeps calling me, September, 2015
about five years ago I had an Allstate policy for both my home and car and was happy. My agent sold his business and I was given to a lady in nearby (35 miles) Knoxville. I chose to find a new company because I wanted an agent closer to me. I never met the new agent but she called me several times a year. I called and told her office I was no longer a client and they said they would stop calling....a year later the calls persisted. I called them again and also sent an email. I told them I am no longer insured by Allstate. I was told the calls would quit..todayI got another call reminding me what a valuable customer I was and wanted to insure my every need was addressed in my insurance.
Allstate is the worst! Dangerous incompetence!, April, 2015
I went with Allstate for home and auto, and they wanted to inspect the house so I said fine, set up dates and they never showed up. Turns out the inspector claims they couldn't find my huge obvious house on a historic block, so they canceled the policy and NEVER TOLD US it was canceled. We were months with no coverage until I discovered the cancellation. To add insult to injury, they refused to restart the coverage! They are the worst, this borders on criminal negligence.
Allstate screwed me., September, 2015
Have been insured by Allstate for auto and home for over 20 years. Had my very first accident! Repairs cost Allstate $600 and my premium went up $500!!! So apparently my premiums over 20 years went in their pockets. They certainly didn't go toward the repair.
Allstate Insurance, February, 2013
Terrible Company!!! I was with Allstate for 30 YEARS!! .. and was never missed a payment. Policy was NOT renewed because 1)Did not have vehicle insurance with them. 2) Home exceeded 10 years. 3) Had less than $220,000 Coverage A protection. I would not recommend them to anyone.
Do not pay claims, June, 2015
I was with Allstate for over 10 years. I filed one claim for water damage due to a busted pipe in my kitchen and they refused to pay.
I had to pay for all of that damage.
PLEASE DO NOT USE THIS COMPANY FOR ANYTHING!!!!!!
Up Up and Away, August, 2012
Recent increase of policy cost by over 22% has promted me to check elsewhere for another policy. I have been with Allstate for over 50 years with no claims yet they continue to increase the cost.
terrible customer service, August, 2015
Called to have my policy canceled on the 11th. Told her I would like it to be canceled on the 14th and she reassured me the payment would not be take out of my account, because that is right before my payment was due. On the 15th the 282 was taken out of my account. I called the lady she said she did not see where the policy was canceled, but did see that I called the 11th. She said she would cancel it and I would be refunded the amount of the payment on the 15th. Called back on the 20th just to make sure it was canceled and that the credit was being worked on, she said it was but for 138.00. My payment on the 15th was for 282. If I would have originally been given all the information I would not be so upset but it seems like no one at allstate is on the same page with what they are doing. Will never recommend anyone to them, for home or automobile.
Works great until you have an accident., February, 2015
We had this policy for years and loved it, until we got into our first accident. They said they would look at the car, but when we called a week later they said they had auto junked it as it was more than 5 years old. We were told we could have a rental car for 30 days, the policy was that they would pay for it. After 7 days they called and said they wouldn't pay even though our policy said they would and we had to straighten that out. We had to wait two weeks for the check and then found out the car would be fixed and sold at auction! The only problems were cosmetic and the air bags! They then called to say that because we had been in one accident in 10 YEARS we were no longer worth their time and they were auto terminating our policy. We even had accident forgiveness and safe driver perks! Some way to treat loyal customers.
They Stole money from my checking acct!, November, 2014
We have been with them for about 2 1/2 years and have never had a claim or a ticket in about 10 years.
First, they called me and asked me where I live and where my husband moved to. I told them that we live in the house that we have insured through them and that we have lived here for 18 years. They argued until I finally just hung up on them. Next, some idiot removed both comp and collision from both of my cars for no apparent reason about 2 months ago. My agent saw the error and put it back on.
I paid my bill via a burner debit card because I don't use my real debit card online. I got 3 emails thanking me for my payment in full. About 6 days later, I got another "thanks for your payment" email from them informing me that they'd taken $68.20 out of my checking acct. I had not gotten any bill for this and I have no idea what it was for. The money they took overdrew my account, so now I have a $30.00 overdraft charge as well as an overdrawn acct.I called my agent who called the company and was told, "oh, that was a computer glitch" and that it wasn't supposed to be billed until next month". She told them that this is illegal and told them to put it back asap. It's been 10 days and still no sign of the money or the OD charge back in my account. They told my agent"it takes a long time to process" and "we are working on it". It's funny how quickly they took it, but now can't seem to put it back. The second I see that money back in my account, I'm closing it and am dumping them. They are idiots and thieves and you cannot trust them at all. My agent is nice and says she is "totally embarrased and that she's sorry", but that is not helpful at this point. ALLSTATE SUCKS!!!!!!! I will be saving the emails and filing a complaint with the insurance commission right after I close my checking acct.
high increase in policy, August, 2012
Allstate is a good company but when the policy increased $450 in a year, I decided I needed to shop around for a better quote.
Home scam , April, 2013
My first claim in 11 years and it was denied. I had unforeseen water damage. I was having deck replaced because something looked wrong and I was correct. The agent stated sudden and accidental. I am not happy with the outcome and hate the scam these companies perform
Regret that switched to allstate, September, 2015
I switched to allstate insurance because it had lower premiums than my previous insurance company. I regret I did it. First of all, Allstate customer service is the worst. I applied for auto and renters insurance online, filled out all the forms and made all payments and after couple weekds received temporary insurance cards with some docs which I needed to sign and mailed back. After another couple weeks I received renters insurance with MISSPELLED names... I tried to contact allstate by email or through their website -- they never ever replied my emails.
Even bigger PROBLEM happened with autoinsurance -- after one month I still haven't received my autoinsurance. I called Allstate multiple times asking why my insurance is not ready. They always answered that everything is fine and policy is being prepared, but just 2 weeks before expiration of temporary card, I found out on allstate website that my POLICY IS TERMINATED!!! I called them immediately and they couldn't answer why they terminated the policy, but said that they will investigate and call me back, and they called me back after 2 days and said that my driving license is invalid, which is rediculous. I sent them photocopy of my driving license and they admitted that it's valid driving license, but said that they cannot change state of my insurance even though they terminated it by their mistake.
I wasted so much time with allstate. They are worst insurance company!!!
Never Buy Allstate, February, 2015
after 14+years of Allstate insurance they canceled me due to some work that needed to be done on my home. will never use them again.
Never again, January, 2014
We had an increase in premiums last year, when we called to inquire why, the agent said "it's a new policy, everyone got an increase, it happens about every 10years" which is utter B.S.
Next, don't file more than two legitimate claims in the span of 10 years. Acts of god, nature, wind, hail, tornadoes, those which are included in your policy, they will fight you to the end. Low-balling claims is their specialty - we have had to pay 3-4 times the costs to repair and replace that which was damaged by wind and hail. We were told to not file claims for "small things like wind and hail damage" but "wait for a catastrophic event like a fire or tornado with complete loss to file a claim, you'll get more". More B.S.
So, wind, hail, tornadoes being acts of god, nature, and not under your control, all get low-balled to the extreme in your claim. God forbid you live in an area where the wind blows or hail happens. When you need a roof over your head, Allstate doesn't feel that's important. When you need new windows (as expressed by the adjustor), Allstate doesn't feel that's important. But god forbid, if you suffer a catastrophic event where you lose everything, you MIGHT get their attention to a claim, or you may not and be cancelled instead.
Where is the Insurance Commission? Why is it not protecting policyholders? Why are we paying high premiums when Allstate low-balls to the point where you gotta wonder why you pay the premiums at all!!
Good Bye Allstate, April, 2013
All State agent continued to escallate in price of my insurance. Every time I purchased a new car (NO ACCIDENTS) regardless of lower price of vehicle they continued to raise my rates. When asked why they said the vehicle was new.
Finally All State called and asked why we left after 18 years. When we told them why, they agreed the agent was wrong. They asked how they could get our business back. I told them if they gave me a year at no charge (even though it cost me more over 18 years) they said they could not do it.
I cannot figure how they continue to stay in business at this rate, but there are suckers born every minute.
I figure they will lose money over the remainder of my life as I will stay with my current insurance company.
CROOKS, February, 2016
I just wanted a quote for auto home and boat and they refused to quote me because they said I had a few late pays on my credit report and they refused to sell me insurance. What is funny I have never been late on any insurance bill. However we did have a few late pays when I lost my job a few years ago with other payments. DO NOT USE THESE GUYS THERE ARE OTHER COMPANIES OUT THERE WILLING TO DO BUSINESS WITH YOU I HAVE PROVEN THAT. THE HELL WITH ALLSTATE AND OTHERS WHO TREAT CUSTOMERS LIKE THAT.
Claim hastle, February, 2015
Have had Allstate for over 40 years with minimal claims. Severe hail storm in area destroyed roofs, siding, windows, and cars. Filed claim which was simple and fast. Refused to provide coverage for 15% of siding not damaged by storm but would not match new siding being installed. One of few home owners in area that had problems of this type
Our biggest company in America lack diversity ., August, 2015
I had two policies due to illness fell behind in one My auto policy was terminated. I was told to make the payment on the a certain date I did via automated as usual but the system paid on my home insurance instead of auto and instead of me being notified they sent termination to DMV my license got canceled and I was penalized. When I asked Allstate to back date my policy because I did pay it but the payment applied to wrong policy. I was told that the underwriters refused to renew the policy so I'm stuck with DMV fees. When I went in the local office I was basically told that they can give policy to whoever they want and be glad they gave me a new policy. I think they are prejudice because I never have been misused without a blink of an eye. That manager looked me straight in my face leened backed in his chair and told m they not going to back date it was done is done and escorted me to the door. They are a big company and mistreat probably 30% of there customers who maybe older customers that been with them for years or of certain ethnic back round. I never had a claim filed.
Not Every Kind of Coverage, March, 2014
Have been with Allstate since they took over CNA. CNA should have taken over Allstate. They are a good starter company but fail when you get a plane, jet, big boat, need earthquake insurance or want to insure your antique car or boat. So great when you are 30 but as you make more and buy more stuff, they cannot cover or are not priced to cover your boat . So you I use BOATS US which is Allstate. Go figure. CNA had one statement. Allstate sends so many confusing statements that it is really client abuse. But have been fair and good but really marketing to average person who owns nothing.
Rip Of Scam Artists, March, 2015
Let me start out by saying I switched to them from a previous insurance company who had a rate way to high for a new car. I switched to allstate as they were lower in price and had some benefits. I was paying 190 a month for a year. All of a sudden I come home after a 13 hour long shift and get a letter from allstate saying here is my new payment schedule. Wouldn't you like to know that I had been accident from all year long with them and the new payments were listed as 325!!!!???
I called this thinking merely a mistake. I was told by a guy who said " oh well its because of the state, your state made the price go up". I said " Oh why would it double?" he responded by saying " well to many people put claims into the state so now we have to charge more." SO clearly I was mad by this point because why should I pay because of some jerk who kept hitting cars? Also we have had an extremely bad winter with near record breaking inches of snow!!!!! HOW IS IT MY PROBLEM? AND WHY ARE MY PAYMENTS DOUBLED!!!??
I told him to get his manager to fix this. He said his manager was busy. I told him fine I will wait on hold then. 10 mins go by and the guy comes back and said " My manager looked over your account there is no mistake but it went up because of a 17% discount we took off your account...." I FLIPPED OUT YET AGAIN!!!! So they said it was the state now they say they removed a discount for no reason??!
I said " I told you to get your manager, if he came over to you to discuss my account he should just come back over and talk on the phone because that is what I told you to do". another 10 min go by and some man came on the phone said there was nothing that can be done in a very nonchalant way. I said "you better fix this because theres no way you're scamming me and doubling my money for no good reason." he said ( being a jerk now ) " Oh heres the reason, its because you got into an accident in 2013. so thats why." HOW DOES THAT MAKE SENSE WHEN I JOINED THEM IN 2014 well after a YEAR of the accident . The policy would be affected when i joined not 2 years later after the accident. I told him this and also said " what would happen if you went home and found out that your rent is being doubled because your complex owned from 3 years ago didn't like you? " he merely just laughed at me and started getting rude and sarcastic over it all. Didn't care and also wanted to put this matter "high priority"..
It gets better because I had to go to class the next day and told them i wanted a call before the end of day on monday since it had been saturday when i called. She called back alright. She called at 4:26pm while i am at work and i called at 4:28pm and got her voicemail saying she leaves at 4;30pm. *(yeah fxk you too)* so i demanded by this point a phone call before 11:15 so That i could get to class on time and deal with this matter. I GET A PHONE CALL FROM THIS DUMB LADY AT 11:16. She merely told me theres nothing to do. That it wasn't her fault, that it was a policy that because i got my windshield replaced that thats why it went up.
SO NOW THE EXCUSES ARE :
State went up in claims,
the 17% discount removed ( which was actually a good driving discount and was removed because of the windshield )
windshield replacement ( which in their eyes is an AT FAULT accident)
They refused to tell me why the real reason is for them charging me double my original payment. I switched to a different company all together.
Maybe all state can go FCK THEMSELVES with the scams they are trying to pull.
The worst insurance company, April, 2015
The worst insurance company I field a claim three months ago and they got nothing done yet and I had a rental car by theme they took it away after 20 days plus all the lies that there agent told me nothing was done there agent told me
(Mr.tarek khatab)agent in long beach located at 2760 E Spring St, Ste 140
Long Beach, CA, 90806
I wanted to share this information with every one to make sure that no body get tricked like I did and it's not over we will see you in court Allstate and choose the right agents and employees next time
Insurance rate, August, 2012
Price of coverage is $300.00 more this year even though I had no claims.
WORST INSURANCE EVER, August, 2015
Bought a policy online paid in full... now need a temp ID card to get my new car registered and picked up from the dealer... 3 days they still don't have my policy in the system but with 5 minutes of purchasing the money was taken out of my acct. Still waiting can't pick up the car without the temp id card..On hold for the 6th time trying to find help
Handled Claim with Class., August, 2013
Allstate handled our claim with class, however since then our rates have gone up 400%. We are currently paying an unsustainable and unfair premium to insure our home.
Forced To Cancel, May, 2016
Had Allstate for an extended period of time. I never had a bad experience using their auto insurance. The issue is that their rates are VERY EXPENSIVE. They raised my rate every single pay period, and every time I dropped protections (dropped a vehicle, went from full coverage to comprehensive, etc.) they just raised it back up. Finally I was left with bare minimum cover for ONE CAR and was paying more than an excessive amount of money. They hit me with bogus charges constantly, but somehow validated these charges over the phone. Not sure if I'd reccomend Allstate, they don't stick with their quotes.
Denying Eligible Claim, April, 2015
I filed claim on my fixed indemnity policy. It pays out $250 any time one of us is transported by ambulance to a hospital or ER. It was originally denied because Allstate didn't read the claim properly. They apologized and said they would process it again. They denied it again saying no coverage at time of service. My service coverage began on 1/1/2015 and the incident occurred on 1/27/15..... I will be contacting them again. It seems like they simply don't want to pay..
BUYER BEWARE... HORRIBLE CUSTOMER SERVICE!!!, March, 2015
This is the worst customer Service I've ever received. IT's so odd because It use to be good. I was planning to renew but after the service I received. FORGET IT!!! I decided to cancel and boy was that one obnoxious thing after another. Took me 5 people to cancel service (that is 5 calls) not to mention being transferred over and over and I'm not sure if it's still done. Customer service is RUDE, lacking knowledge about service and overall horrific. WATCH OUT!!!
Run Away from Andrew Rice Allstate Agency!, March, 2014
Impossible to reach this guy by phone/email! Had to file a complaint with the national office in order to cancel my policy!
they call them ALLSNAKE for a Good REASON AVOID!!, February, 2015
Avoid these crooks at all cost, this is the worst insurance company in America.
you have been warned they do not pay out on claims and nickel and dime.
worst ever., October, 2015
I just called the East Brunswick NJ Allstate to find out about the dollar a day program due to limited funds for auto 1insurance. Instead of helping me to obtain an insurance policy, this branch of Allstate decided to tell me to look elsewhere - through the insurance company I no longer wish to have. They did not even want me as a customer. Their branch was specifically listed on the state governments website as a company I could reach out to. I will never attempt to hire Allstate for an insurance policy again. I wish I could put 0 Stars. No customer service, and a pretty degrading and short conversation.
comparing insurance rates, March, 2014
We have been with this company for years. Annually, I compare the rates. So far, I have had not had a clear reason to change.
Cost, December, 2013
Looking for a better rate. Had rate increase with no claims loss. Will move to another carrier with better rates.
HORRIBLE WAY TO TREAT A LOYAL OLS CUSTOMER !, April, 2012
never had a claim , thjis last year there was alot of WIND near the roof in the rear of home, the work done was CONSTRUCTION COMPANY years ago was notproperly secured and wood got rotten siding.
I asked Allstate if PUTTING A CLAIM FOR THE FIRST TIE AFTER MORE THAN 27 YEARS was going to RRAISE PREMIUM, wasold NO.
THEY LIED !!!
Price is my only problem, June, 2014
I want home owners insurance to cover most of the replacement cost of my home. The real estate market being what it is now I could buy another home similar to mine for some where between 45 a 75 thousand dollars. I do not need to insure a 66 thousand dollar house for 125 thousand.
too expensive, August, 2012
Although Allstate is less than other homeowners insurances companies, i can no longer afford the premium. to me its just too expensive
WORSE INSURANCE EVER, March, 2015
AVOID THIS INSURANCE COMPANY!
I bought a new vehicle and it got broke into. THIS IS MY FIRST CLAIM TO USE IN 10 YEARS, and instead of approving the claim they keep giving me the run around. My new car has been sitting in the garage for over a week now.
I ALSO HAVE NEVER RECIEVE A TICKET,
So here I am, a loyal good customer for over 10 years, getting treated like crap for my first claim ever.
CHOSE A DIFFERENT INSURANCE WHO ACTUALLY TAKES CARE OF THEIR CUSTOMERS!
Cost, August, 2014
Price to high for insurance.
Shopping around, March, 2014
Have not had any clams yet however there 800 phone rep was a little cores. She said that there have been a lot of clams lately so your price has to go up.
cost, January, 2014
I am looking for less expensive homeowners insurance I am on social security and I am paying 289.00 a month. Hopefully I can find insurance less expensive.
Don't give them your banking information, June, 2014
Asked for a quote and decided against policy. They debited my bank account for the non-existent policy anyway. They did refund the money, but now claim I owe for the non-existent policy.
Good company, homeowners no installment plan , February, 2014
have done business, auto, homeowners, for 10+ yrs. and no problems. time for renewal of Homeowners and they will only take an annual payment. If installment, require interest contract. I refuse to pay interest for installment plan on any insurance policy. A fee is okay, but interest is not considered industry standard to me. I want to shop around and see what I may have been missing out on by blindly following Allstate just because I have always done business with them. They are a very good reputable company with excellent personal customer service but the requirement to pay an annual premium for Homeowners policy unless having to pay interest is not what I want.
You are NOT in good hands with Allstate, July, 2015
Worst auto insurance company on the market. If you're reading this review, you can save thousands by not switching to Allstate.
Hospital indemnity plan, July, 2013
I had surgery in March. It is now July and still no check to help pay for hospital bills. Every time I call I get the run around! Was offered by my company so I signed up for it since I have Crohn's disease. I am NOT HAPPY AT ALL!!!!!!!!!!!!!!!!!!!
Satisfied Customer, August, 2012
Allstate has been a fine company for our renters insurance. They seem to have gone up in premium even though we haven't filed any claims; so we are searching for a lower rate.
Excellent!!!, May, 2016
I have been a customer of Allstate for over 11 years and previously insured with various other companies for about 20 years. I have had 3 accidents or so in my family over the 11 years and the most recent was a car totaled. I was very upset about the car being totaled. Allstate was very understanding and made the claims process smooth and also paid off the bank quickly and settle with me. The agent was excellent and the Adjuster. I have always found the local people to be wonderful to work with. I did not use an 800 number.
luis t martell agency orlando FL, May, 2016
Poor service at this agency no communication after being a loyal claim free customer, This agency wants only your money, Allstate is fine just NOT this Martell agency, Avoid at all cost any other agent would do fine, No respect for loyalty NONE
home insurance, June, 2014
I am insured with Allstate, but they don't insure homes on the market for sale.
They made me review to proceed, January, 2014
I wrote one. Good service for a high price. Local LA agents are disinterested in getting new customers.
Not sure yet, January, 2012
I asked for cheaper liability insurance (was with Geico) as my car is 11 years old and paid for. I now have a full coverage (almost) policy at $30 more a month than my other policy and wondering how I ended up here.
don't use Allstate, money is used for commercial, March, 2015
the Allstate inspector named on Don onski come out to check out my roof because of water coming into my living room. He stayed on my roof 5 minutes and a minute on the second roof. call me back and said that he could not cover my roof because he didn't seen the damage who can see damage in 7 minutes. He claimed that he was very thorough. on believable. in good hands my ass.
I have had this agent since this house was built. I have had great service but I this time of raising prices on everything and having to live on a small budget, I am looking to get the best price I can at this time.
The company has a great customer service and the coverage is less for the same amount. Previously I was with State Farm for 20 years and they cost me more than $100 more/ month than Allstate.
Excellent Provider for 5 years, March, 2014
I have had great rates with Allstate for at least 5 years, but in the last year, the rates have started going up little by little each month. I think it's time to shop around.
My experience with Allstate Auto Insurance, March, 2012
i have always been satisified with how my claims have been handled. I had one for an accident with a deer & one was hail damage. Customer service from my agaent was excellent
Very dissatisfied with claim, April, 2017
Allstate totaled our vehicle when it could have been repaired because their appraiser stated a low FMV. I had an independent appraiser and they would not accept my appraiser or even work between the two. I was robbed & I am a senior citizen so I could not replace what I had.
rating allstate, January, 2014
allstate is fine but I found less costs with another company and I am noe shopping for a different company soon.
Car insurance company, January, 2012
Allstate offer: many city agents, very close to local agent, reasonable premium, easy access by Internet, offer additional insurance for other kind of vehicles, good services, cheep home insurance.
You Get what you pay for., February, 2015
I have been with Allstate for 12 years. My agent is great. My Allstate agent has gone above and beyond for me on 2 different occasions. I don't even want to imagine what those claims would have been like without them. I may be able to find cheaper coverage, but nobody can duplicate the level of service and true protection I have received over the years from my Allstate agent. I would never sacrifice the piece of mind. There are plenty of less important areas where I could scrimp and save, not the protection of my family and assets. The true definition of VALUE!
looking for better cost, July, 2012
just looking for better cost of ins. thank you so much mrs judy deleon
Allstate treats , November, 2015
I have filed a personal injury claim with Allstate. I have 4 kids involved in the accident. Allastate didn't give us convincing offer. I told them that my kids are human beings and they have a physical and emotional injury. Allstate has a very bad policy in making adjustment for kids. If I have animals involved in the accident may be Gieco or any other company may pay more than what Allstate wanna pay for kids.
M.R. Gill, March, 2012
We have been very happy with this company and do not plan to change any time soon. We have been with them for 18 years and we have always been able to get any and all questions answered with good results.
Change in coverage, November, 2012
I have had an HO3 policy with Allstate for many year and only one claim, smoke damage. House recently sold in short sale and requested to change to HO4 Renters Policy, change denied due to prior claim. Forced to seek coverage with another carrier.
Happy with Allstate, March, 2012
I have been insured with Allstate for close to 20 years and I am completely satisfied with my policy. the company, regular swevice, and excellent handling of claims. One was a major problem involving fire and we were well cared for.
satisfied where i am with what i have, March, 2012
Every time I call I talk to a real person. Whenever I made a claim they settled promptly. My rates are low for the coverage I have. I've been told that by other companies. I have no complaints.
allstate auto, January, 2012
i chose allstate because the price was better than my insurance compony i had and allstate is a mayjor compony and had just come back to my state of ma
Allstate is a awesome company, March, 2012
My insurance policy is very low, and my agent and his assistant that I talk to every month are like family. I will never switch to another insurance company.
Great price, great policy!, January, 2012
After comparing rates from different companies, I found Allstate to be the cheapest for me and my family. The agent I dealt with was very polite and helpful in the shopping process.
fast service, March, 2012
very fast claims service over all.I have filed numerus claims With allstate in the many years we have had allstate always fast .
Allastate Insurance Company, March, 2012
We have been satisfied with our agent Mr. Savage and his staff, they have always being very attenative whenever we have a question on our car, homeowners or life insurance. Even when we have had a claim with our auto and homeowner's.
Allstate Review, January, 2012
I have had Allstate in the past and it was a great insurance company. Service and personal we always very curtious and helpful. Got into a money crunch and had to go cheaper but I am back and I am as pleased as before. My agent is super..
My Review, July, 2012
I am attempting to purchase new home insurance due to a increase in my policy.
best in town, April, 2012
the best insurance in the United States they are there
when you need them all ways give you a call if there is a problem...
I love Allstate, April, 2012
I have Allstate for four cars, my home and life insurance. I love it! IF I could add my business insurance to my Allstate account. Allstate rocks!
Allstate Pays, September, 2016
If your claim is legit they will pay and pay quickly up to the limits of your coverage. I feel like most of the complaints have to do with people upset because what they were trying to claim was not covered.
compasionate, understanding, insurance, March, 2012
Allstate works to please their customers they will work with you when struggeling financially and make it extremely easy to file a claim and finalize it so u can get your vehicle back in a timely fashion and the work performed by someone you trust not just some car flack that your insurance may provide.
allstate review, March, 2012
i am very satisfied with allstate they have been very fair with my policy bsaed on my age and driving record.
LOOKING FOR INSURANCE FOR LESS, January, 2012
I CHOOSE THIS INSURANCE COMPANY TO GET MY INSURANCE FOR LESS AND GET IT FROM ONE OF THE COMPANIES IN THE BUSINESS
Excellence in customer service, January, 2012
They have the friendliest people who are always ready to give you answers and solve any problem with a smile
Disorganized. Uprofessional. Irresponsible, November, 2018
I worked w/ Barb Franks office for about 5 years. They were always on time when billing me, not so much on anything else. The office lost my address twice when I moved, could not (or were too lazy to) provide me w/ an itemized list of my insured items (gear). I then became concerned they misplaced the serial numbers for my insured equipment so I followed up via email dealing w/ 2-3 agents w/in Barb Franks office, who blamed other agent(s) for their inability to provide the requested documentation. They never did get back to me.
I received a late notice after I had already paid a bill in full. When I would call to insure new equipment, staff seemed to want to get off the phone w/out actually doing their job. The entire staff is incredibly unprofessional and unreliable. Really a disappointment. At the time, Allstate was the only agency that insured photographers. I have more options today and I'm so glad I left this Agency. This is the worst experience I have ever had and I should have left a year ago.
I never had to file a claim, but could not submit my review w/out rating claim satisfaction.
Auto Ins Great, Homeowners Abysmal, August, 2018
Allstate is excellent for auto insurance but is abysmal for homeowners insurance.
We had severe weather in our neighborhood. 8 out of 8 homes needed roof replacement. The same contractor and roofer built and roofed all the houses using the same construction techniques and roofing materials. 6 of 8 had roofs replaced by insurance company (none Allstate). 1 of 8 received 50% coverage and my house (insured by Allstate) received 0% coverage in spite of having claim free auto and home insurance with Allstate for 50 plus years. They claim that the original construction was faulty and the roof wasn't installed properly. However, both the general contractor and roofer dispute Allstate's claims. I have talked to 4 different roofers in our area and they all say that Allstate is the absolute worst homeowner's insurance regarding roof repair. clearly, Allstate is more than happy to take premiums for 50+ years but refuse to pay out the first claim I ever had with them. And... like I said, all of the homes surrounding me had their roof's replaced. The difference - Allstate.
All-State lies about everything, July, 2018
I do not have All-State insurance, but was hit by someone insured by them. They told us our claim was approved and where to take my car to be fixed. After it was fixed, they said they would not pay it. Then they turned around and told the company that fixed it that they would pay it. Three weeks later the company that fixed our car, called and said All-State was suing us for the claim. They have not called us and told us. This is the worst company I have ever encountered. Do not buy insurance from them!!! Now I will have to pay the bill or hire a lawyer. I cannot believe this treatment. I will be turning them into my state insurance commission.
Pipe burst in kitchen. , May, 2018
I had to rate stars but they are a ZERO. A pipe burst in the wall behind the counter in kitchen causing damage and cabinets had to be taken out. Apparently the leak had been leaking slow for some time in the wall but did not run out in the floor until the crack enlarged causing water to run out in floor. When we discovered this I cut into the wall and the smell was awful. I called Allstate and they told me to get a plumber to look at it. He did and said the drain line had burst. I reported to the claims department and they said that this was routine maintenance and they would not pay. So my question is how do you catch a leak in the wall without removing dry wall and counter? I talked with several other insurance companies and they said this did not make sense they would have to pay. Before you buy Allstate check with someone who has insurance with them and has filed a claimed because when you have been with a company 29 years and this happens its sad. I have another insurance company now. Allstate is a horrible company.
horrible company, May, 2018
If you need them you will be denied. I had Allstate for 40 years and when I filed a claim DENIED. The person that caused the damage had Allstate as well..DENIED.
I have been fighting for over a year to recoup and get DENIED at every turn
Allstate company steals!, March, 2018
After willingly paying whatever allstate requested on both home and auto for many years, and having a perfect record, my car was damaged in a rear end collision. Allstate decided it wasn't worth it to them to pay for repairs, and offered one quarter of the trade in value, or less than half of the lowest street value. Their employee stated that everyone has to make money. So I'm paying premium for years, thinking I would be covered if ever there was an actual problem, and all they're doing is making more money off of my loss. This is breech of contract. Anyone else in this position needs to take them to court too. Allstate will not cover you in case of a problem- they will only steal your money with false pretensis of coverage.
Biggest RIPOFF EVER, February, 2018
I have been with Allstate Insurance since 1986. I have always had good service from them. For the last 20 or so years, I have had 6 cars, a utility trailer, 2 motorcycles, and 2 homes insured with Allstate. Of course they always made sure we were aware of all the perks and discounts that we were receiving by having so many vehicles and our home owners combined. There was never a reason to look outside of Allstate for insurance. I just figured with multiple policies, discounts, etc., that Allstate was the company for me. Boy was I wrong. I just looked into switching to ********* insurance and I saved almost $3000/year just for the vehicles. That is unbelievable. I figured that I could save a few hundred dollars but $3000? No wonder Allstate provided us with such good service - THEY WERE RIPPING US OFF FOR OVER 20 YEARS. It really does not pay to be a loyal consumer these days. I would not recommend Allstate to anybody. Shame on you Allstate. Let the consumer beware.
Beware You're Not In Good Hands With Allstate, February, 2018
Be advised that the reward you receive for continued insured service from 1973 till today from Allstate is going back on their word, attempts to find ways to weasel out of providing coverage you pay for, and harassing their customers with incessant calls about what they won't cover that you paid for. A recent tragedy occurred when a relative of mines in her 80s who cares for her sick husband and watches her great grandchild occurred when a fire broke loose in her a/c unit. Praise God she was having it serviced when this occurred which truly prevented this devastating event from becoming a fatality. Her apparent only mistake was believing she was in good hands with Allstate. Her adjuster Holly stated initially they would cover the cost of replacing the unit, then the next day stated it wasn't covered with various different reasons given, none of which made sense, and no report given until weeks after the claim was reported. An obvious excuse given to get out of covering a service that their customer has been paying for. If this wasn't insult enough the insured customer had housing coverage for a year. Well, they legally have housed their two grandchildren who are in college and again as the only caregiver for her husband she elected to stay next door with her son which required the use of 3 bedrooms, and rather then pay for her stay there which accommodated way more services then a hotel 5 miles away. They were willing to pay $119 per night per room at a hotel in Ruston, but only wanted to pay $50 a night for the use of one room to stay closer to the resident which made it actually more convenient for them. Beware if you are in your golden years and face a problem in your domicile that with Allstate you may find yourself re-entering the war zone. This done despite the fact that she has two sons who have been faithful customers of Allstate, needless to say that is being rethought. At best you're in questionable hands with Allstate
Low Ball Rip Off Insurance - Scammers, September, 2017
Allstate is a true nightmare non-paying ripoff insurance company...truly sad to have to deal with these folks...they have not completed the final payment I sent in over 6 weeks ago, they keep passing me to Claim Agent after Claim Agent after Claim Agent and will not pay me for my roof...truly sad...
Bad customer service , January, 2017
My point of contact was rude and blamed me for the repair company being slow mind you this company is on Allstate's list.
Turned out to be the worst experience!, September, 2016
Thomas Cunniningham, the agent that signed me up lied to me, was extremely rude and disrespectful to the point that I canceled my policy. But after canceling my policy the company has not refunded me what was due to me. They have charged me $250.25 for 18 days of coverage.
Harny Rios Insurance Agent, August, 2016
My agent Harny Rios located at 10757 W. Grand Ave., Sun City, Arizona 85351. Poor knowledge of product also customer service. Mr. Rios and sales associates in his office were not available for one week. During this time period I had an issue with my policy. There was no way of getting in touch with him or any sales associate. I called customer service (800#) and all they had to offer was "I'm sorry" and "I can't help you with that issue your agent has to handle that". There was no information given to customers prior to the week that he was not going to be available. This was not during a holiday, if so that would be understandable. After a week I called the office again and was told had been on vacation for eight days. That's great everyone needs one, but not to leave someone in the office to assist customers during this period I feel is totally unprofessional. During that eight days my policy was cancelled unknowing by me. Needless to say I'm very disappointed in him as an agent.
Agent unresponsive, August, 2016
Tom Patterson worst agent I could have ever experienced. He ignored over a dozen emails and phone calls to cancel my insurance, never responded to any. Had to go in person and he acted as if he never saw me in his life. I am now on my 15th request to cancel my insurance. Totally inadequate
Ignorant policy, August, 2016
After being a on time always paying customer for seven years I had two accidents in two years neither of which were my fault both of which the other person's insurance company accepted responsibility and paid for but my companies ignorant policy Allstate decided to drop me as a client I have never had an accident or ticket since I started feeling with Allstate I have always paid on time or early they have thousands of dollars of my money and now they dropped me because other people hit me and it was the other people's fault how stupid is that
Bad for Claims and Letter of Experience, Aug 2016, August, 2016
I've had a few issues with Allstate but, we'll start with the first and get to the most recent which is why I'm here...
First issue was from my first car accident. It was with an elderly woman who was backing out of her parking spot as I was backing out of mine. I wasn't moving in her direction, however, she was moving in mine, and before I knew it, I heard a crunch.
According to the woman, she was sorry and it was her fault. According to Allstate, it was about 70/30. Suffice it to say, I was unable to repair the damage from the accident with what I received.
Issue two came when I decided I did want to get repairs done...You pay a deductible and the money you've been paying all this time covers the cost, right? Ideally....however, what actually happened was my premium was raised on top of that. By around 50%. I question why I'm even paying month to month at this point....
Since then I've moved on to another company. However I've learned that I've been charged for not having insurance since I had my car and that's why it isn't paid off. Sweet! I just need to provide letters of experience from my insurance companies and I'm good to go. Allstate's personnel kindly found the info I had but said they had to put in the request for a letter of experience. They don't do it personally. I eventually get it....but it's for a six month term instead of the full period. So I chock it up to miscommunication...It's been a few months now, and I've repeated this process about 5 times or so with the same results. And unfortunately, until they get me the complete info, I'll be paying extra on my car when it would be paid off and I could be looking for a new one.
Don't use them.
Control Over Citizens, July, 2016
I am 64 years old and signed up with Allstate for a home policy and an auto policy. I have to pay monthly payments because of limited income. My first payment was due on the 4th of the month and I went online and payed it on the 6th. The next week I received a cancellation notice. They also took away their so called good payer discount and raised my payment by 14 dollars a month. I have never heard of this happening in my lifetime. Now I have wonder if I am covered from day to day through this company. It seems like a scam. These insurance companies lobby the government and write the laws so I guess that legally they are in the right because their state buddies go along with them. This is very scary stuff to an old guy like me that has a hard time budgeting for that payment anyway. These companies control you with the company that you finance your car through, they control whether you can get your car registered every year and they control whether you can get your drivers license or not. If you get pulled over by the police you are not sure whether or not you are covered and you could get a huge fine or even lose your car. What in the world is going on in America??
sold both cars no refund on premium, July, 2016
Had to sell both cars (dad died & mom doesn't drive). Sold cars and cancelled policy within the 60 day renewal date. No refund of unused premium because they don't do that. They roll the decrease into the next renewal premium. However, with no cars to insure there was no renewal. So they kept the unused premium for both the cars that were sold. Credited my "renewal" for $1100+ for first car sold. But no refund. Since there was NO car left to insure...there was no renewal policy. HOW IS THIS FAIR?? State Insurance commissioner couldn't help. Allstate should not be allowed to cheat customers out of unused insurance premiums. No other insurance company does that.
I would give 0 stars if it were an option. , July, 2016
After 10 years with this company and having all of my policies with them, I put in a claim after being hit by an uninsured motorists. Not only did this company not pay the claim they twisted the events to make it my fault and paid nothing. As if that was not enough; "The good hands people" then placed a 2500.00 judgment against me for hiring an attorney and taking them to court to receive the product I purchased, underinsured-uninsured. I lost of course because they have team of professional liars/lawyers who are skilled at getting out of paying claims and seem to enjoy it for some perverse reason. An appeal would cost me thousands more therefore I have decided against it. I will however be taking my business elsewhere now. I would run not walk from this company. This was the service I received for 10 years of customer loyalty. Horrible Company!
Not as 'good as hands' as they claim, July, 2016
Signed up with this company as the previous one was raising premium price every six months with no clear logic. After I paid allstate the first time, the next premium was increased as well by 20 bucks. Oh well I thought... but the third payment is again increased by 20 bucks. Called the local agent and I couldn't believe my ears... because the company had sustained losses, and because they wanted to pay more for labor work, they had increased prices for all of the customers!!!? In my understanding if someone is not fit for purpose, perhaps should find something else that is good for, and not take their customers money for their not able to manage their profits. It's a shame!!
unprofessional and cheap, June, 2016
After filing a claim with allstate, I can say they are a horrible company!! I was recently in a car accident and the person that hit me had allstate. They will do anything they can to not pay for the damages. I also wanted to see a chiropractor and the chiropractor said the last time he dealt with allstate it ended in a lawsuit because allstate refused to pay him. The employee handling my claim was also rude. All around bad bad BAD!
Allstate is inept, June, 2016
Allstate continual messed up our policy's, billing virtually every aspect of our insurance. We finally left them because we purchased new cars and they screwed up our covereage yet again. We went with another company and got better coverage for less money. All of our policys were swiched over but due to yest another screw up with our former agent we are being charged because they forgot to cancel our homeowners. I have never seen a more inept company in my intire life. I will never recommend them to anyone else and I will endeavor to tell everyone how bad allstate is and to not utilize them unless they enjoy having to make repeated calls to fix problems that you are assured will be fixed. If you enjoy dealing with incompetance then Allstate is your company.
I'm Starting To Live Again , May, 2016
I have written a lengthy review earlier and I don't know how to look for it. I submitted it as I rated 4 to 5 stars on rating scale. I cannot at this time do another. Bottom line is that our agent Reid Tokujo and our claims adjuster really work in sync and any policy holder would definitely want that kind of correspondence, resulting or favoring more than expected claims settlements expectations, I feel. I really think that we are really lucky to have a team like Reid and Welton of Kailua, Honolulu, Hawaii to assist or handle our claim, as I get over reactive when it comes to anxiety, but I feel very confident about our Allstate's team that's truly loyal with their policy holders, of course not with anyone knowingly submits a claim with fraudulent intentions, as these kinds of delinquents will be caught up with, some thinking they succeeded in defrauding their insurance company but email@example.com all catch up with these deserving worms. GO ALLSTATE, especially when you have a team as they, that I mentionend that's committed with persistence, diligence and true loyalty. Couldn't be more great fulness Allstate for having intelligent young men as these that represent ALLSTATE......
Excellent & Outstanding, April, 2016
My Agent name: Inussey Badgley was very helpful, In explaining the quotes, were I could understand everything. She very nice, I would recommend her to all my family & friends. To talk to her if they need home owner insurance.
AllState Your In Bad Hands, April, 2016
Allstate went out of their way to put a use damage part on my car, the shop tried to talk to allstate too but nothing. I've never had such a hard time with anything like dealing with this claim. ALLSTATE YOUR IN BAD HANDS!!!!!
over charge, April, 2016
Kept charging me for a truck I sold. Changed my policy to plpd even when I still had a lean on my car. Then told me it was a good thing I didn't get on an accident because I signed for it, then told me I don't know how the policy got changed, but i would have been responsible. The same way they kept changing it so I have to pay for a truck I sold 2 yrs ago. Fought 2 get my credit and they only went back 3 months. It was alillte cheaper so i switched to allstate, but u get what u pay for. After 3yrs my premiums never stayed the same went up every yr. So I switched 2 another agent and saved $ cause they kept raising my rates. Never had any claims on house or car. Would have paid more $ to switch but accually saved $. Now they r still ting 2 get $.it's OK I'll pay them when they give me my all my $ back from that truck.
Premium Cost for Premium Coverage!, February, 2016
Allstate has been awesome! covered my kids' auto accidents (4 total in 5 years), unlocked cars numerous times for them, easy for our mechanic to receive payment, available 24/7, just love them. prices have increased, granted mostly due to the accidents, however even our homeowners went up $400 in one year, no claims either...Great coverage and reliable but just getting too pricey for us....Sad.
Not good when filing claim, February, 2016
Local agent I talked to was very friendly and nice. I thought I was in great hands. But now I have filled a homeowners after a majority robbery. They stole everything from sectional to electronics, jewelry and so much more. 1800 number handles all claims not the friendly local agent. I am guessing their job is to pay out the bare minimum as possible. Requesting proof I owned the stuff, the boxes my electronic came in and manuals were also stolen from my basement . They make me feel like I am scamming them when they are the ones scamming me. I can't wait for my claim to end and hopefully I will get something out of it. Don't use Allstate!!!!
Horrible service, January, 2016
They were so unhelpful and uncooperative with my car accident, so many phone calls begging people to tell me details of when they were coming to inspect my car and reused to tell me. I hate Allstate, good hands? I'd be more happy in the hands of a monkey.
Insane rate increases for NO reason!, January, 2016
I decided to go with Allstate in January 2015 after I purchased my second vehicle because my previous insurance company was going to charge me through the roof for coverage on both vehicles. When I was originally quoted from Allstate, my payments were $580/6 months for both cars so I thought WOW! That's fantastic, I'll go with Allstate. Renewal comes around in July 2015, my premium has suddenly raised to $638. The rate was still reasonable but out of curiosity, I called the local office and asked why my premium went up, she stated "Oh because there was a rate increase. We haven't had a rate increase in 4 years...." I thought okay, I understand. 6 months come around again, it is now January 2016 and my premium is now $726!!!!!!!!!! WHAT THE HECK!!! So, I call the local office again, the guy states "Oh it's nothing you did, we just had another rate increase." So within one year my premium has gone up $146!!!!! AND I DIDN'T EVEN HAVE ANY ACCIDENTS OR TICKETS!!!!!!!!!!!!!!!!!!! Horrible, horrible premiums and excuses. They act like they are helping you with all their "discounts". HA! I'm cancelling my policy today. :)
Scam, January, 2016
This company is by far the worst insurance company I have ever dealt with. I have had 2 of their insureds hit my vehicle while talking on cell phones and not paying attention to the brake lights, car, and intersections in front of them. Even though the police report stated their insured was at fault and they took fault for the accident, this company will not pay for necessary repair to my vehicle. Twice.
You have one job...when your insured is at fault you fix the other car that your insured hit. I even had a claims adjuster tell me that maybe someone hit my car when I wasn't around and didn't really leave any damage, but magically that is where the damage to the section of the vehicle that their insured hit me. This company just takes peoples monthly payments and the negates their sole responsibility. They should be shut down for all the money and repairs they have robbed people of.
Car insurance more than doubled after one accident, December, 2015
I have been with Allstate for more than 20 years.After one auto accident and no moving violations or any other tickets,The Allstate insurance investigator from the San Diego office stated "Even though your SuperDuty Truck brakes locked up and you slid into the vehicle in front of you,Ca law deems you're at fault,and the ford ranger that slid into you're rear bumper of your truck he is at fault for hitting you,so you will be getting a nasty letter from me.She did not tell me that Allstate would be having me pay for the cost of my repairs on my truck.They raised my vehicle insurance more than double the Amount per year for Three Years....Do not ever agree to do a recorded interview over the telephone. I am a retired peace officer and their questions were interrigating and offensive .I felt that I needed an Attorney. So even though they said they were there for me,Do not believe them.I now have two Dash Cams in my new dodge vehicle for my protection. Still looking for a class action lawsuit against Ford...
Policy Cancelled with no notice., December, 2015
After over 15 years with Allstate my wife passed away late in October who happened to manage our finances. On any account after this it took me a few weeks to get on top of the bills one of which was Allstate for our Auto Insurance. I noticed that the payment was past due so I called Allstate to sort things out, the agent had me pay $204 for the November Payment which was past due it was now November the 16th. OK, So a few week later I drive 4 hours away from home to pick up a new truck, part of the transactions was to transfer my insurance over to the new vehicle, when Allstate was called I was told that my policy had been cancelled in November because of non payment of the October bill, I explained my circumstances to the agent on the phone who basically said there was nothing he could do because the October Bill wasn't paid, So I said I can make payment for whatever was past due, his response was that he could not help me because of a history of missed payments, now we'd never missed a payment in 15 years till the one the was apparently due right when my wife passed away so how we have a history of missed payment baffles me and now I was stranded 4 hours away from home with no insurance.
I still have not received any kind of notice of cancellation, in the mail or via email.
Gee Thanks Allstate, I wasn't really in good hands.
An any account a call to Gieco from the Dealer got me on the spot insurance for 40% less that what I'd been paying Allstate.
Horrible company to do Business with, November, 2015
I was in an accident with an Allstate insured driver about 3 yrs ago, The driver backed in to my car. Admitted fault and the insurance company Allstate accepted Liability, OK great right (NOT) @ days after they accepted Liability they said too bad so sad we decline liability and are not going to fix your car. OK that was incident one.
A week ago an Allstate Insured changed lanes and side swiped my truck He admitted fault and offered to pay out of pocket I said OK then he did not follow through with his promise so I filed a claim with Allstate they contacted there insured he said that he did change lanes and hit me and again they accepted fault then two days later they changed there mind again. I believe they are treating me this way because of previous experience's with them. IF YOU NEED INSURANCE ALLSTATE IS NOT THE WAY TO GO. I WOULD RECOMMEND ANY OTHER INSURANCE COMPANY OTHER THAN ALLSTATE.
YOU ARE NOT IN GOOD HANDS, November, 2015
Filed a claim to replace property that was lost on a trip. Property is covered in full under rider within Homeowners coverage. Was made to feel like I was running a scam on Allstate. At this point have not received payment or a single document in response to dozens of inquiries. But I did receive a renewal request! Everyone who I talk to, including my Agent has gone underground, I have filed a BBB complaint and Im considering legal representation. I cannot in good faith recommend their service or product to anyone.
In the last 5 years policy has tripled, October, 2015
When call said that they had a across the state increase because others in the state had filed a claim
Beware of Billing, September, 2015
Please get all information regarding billing when you initially sign up. I signed up for insurance and signed up for auto/easy pay. I had been in the easy pay program for just over 2 year when I got out of it and wanted to make my payment on my own as I sometimes pay my bills early when I have the opportunity. When I got out of the program, I called the customer service desk and was not told about the increase that would occur. My bill for October went up to $339 from $113, so I was quite shocked. I call Allstate and got 4-5 different answers as to why it went up. The last conversation I was told it was because I was billed in the rears because this is how it is for auto pay. In addition, I had to pay the first and last months billing. So, now I am ahead by 3-4 months which really does not may since. They want me to pay $339, but my total bill is $439. I explained that I only had 1income and asked if I was placed back on easy pay was there a way to spread the payments out. I was told no. I do not believe in that as people are able to manipulate their systems to correct issues. I should have been given the chance since I was not told it would go up. Had I known I, I would not have gotten out of it. I am all about saving money. I am beyond frustrated. I would cancel my policy, however, they are the cheapest for the coverage I have. I cannot skimp out on insurance because CA drivers are reckless and I would hate to have an accident and not have coverage. If you can afford to go somewhere else, go. If not, please get all of the hidden details upfront and ask lots of what if questions. Good Luck
BEWARE OF AMY JENSEN!, July, 2015
BEWARE!!!! Amy and her staff are extremely attentive to male clients, and treat women like trash. They sent my husband an extremely personal card (how much they "care" about him (underlined four times) "a lot" (underlined four times) in the mail and when I told them it was inappropriate and asked them not to contact my husband in the future, Amy told me that she will continue to contact my husband unless he called her personally to tell her not to. Amy insinuated a personal relationship with my husband and was extremely rude to me. I am contacting the State Licensing Board to file a formal complaint!
Executive, June, 2015
Allstate is a good company but rates are too high and if you shop around you can get more for your money at a cheaper price. Don't believe the hype. Shop around. Customer service is at it's lowest with my agency.
i. like. em. period, May, 2015
I. Like. Allstate. Because. They. Make. Sure. I'm. Happy. With. Them. They. Are. Not. Pushy. Trying. To. Give. You. Something. You. Don't. Need. Like. The. Other. Insurance. Companies
ok, March, 2015
i'm not sure this has been worth my time. It should have given me an opportunity to exit quicker. thanks
homeowners, February, 2015
First experience with homeowners insurance. Received cancellation notice 2 months after purchasing for the 31st. When bill came found they cancelled 4 days earlier, looks like I was uninsured between plans.
????????, August, 2014
Good agent high cost, August, 2013
I have had Allstate for a long time. Now that I retired I have two cars and the cost has gone up too much. I am looking at other companies because of the cost. My wife and I have a perfect driving record and still the high cost. It isn't hard to beat Allstate on cost of auto insurance.
had no problem
A very disheartening action taken by Ins.Co. , July, 2012
Allstate has been a very reliable insurance company.
We have been insured by them for about 23 yr,s.
But, sadly they have decided not to renew our policy.Nor any other mobile homes,(manufactured home)
Louisiana Alllstate Revew, June, 2012
I Insured my house with Allstate.. Doubled for hurricane coverage. Also my
agent did not call me to let me know.
changes, April, 2012
I have to make many changes to my policy and they are always polite and very helpful. I plan on staying with my present company.
ALLSTATE, April, 2012
SOME OF THE ALLSTATE AGENTS I,VE DEALT WITH IN SC DON'T TELL YOU ABOUT EVERYTHING DIFFERENT SAVING OPTIONS. HOPEFULLY IT'S NOT LIKE THAT EVERYWHERE.
Great Insurance, March, 2012
Really satisfied so far and most likely will renew our policy with them.I really recommend it to everyone that need a good deal.
none, January, 2012
never needed them yet to find out! they came to my house, gave me both renters and auto prices, set up my payment plan. And as I said I have never needed there services as of todays date!
Im in good hands with Allstate, March, 2012
We have had a couple of accidents that was not our fault, our agent helped us through it and got all the claims taken care of.That meant so very much to us.We prefer to stay with Allstate.
??, March, 2016
Excellent coverage, March, 2014
Very professional and easy to do business with.
We're in good hands!!, August, 2012
When I was shopping around for insurance Allstate was the best way to go. I couldn't be happier and more satisfied. My coverage is awesome and the cost is low. I recommend Allstate to anyone. We're in good hands!
allstate ins review of perfor, January, 2012
I started with Allstate as an insured. Then I became an agent for nine yrs. The Customer service of claims is one of the best in the industry. they really have it down to a science. Auto/homeowner-catastrophic claims..AWESOME. The rates are a tad higher that I would like however again the claim dept makes up for that. Having an agent that's on your side is worth it all when really needed
Best Owner/Agent ever Chris Killian, August, 2018
He has been a dream after a big mess with other insurance companies. I highly recommend him. Talks to you like a friend not a customer.
Wind Damage on Roof, June, 2018
Allstate will pay for the front of my roof repairs. Won't even come close to the cost to pay contractor. I was given $2000. Plus I have a 500 dollar deductible. My back roof I was told if I got a brittle test and if failed they would replace it. It failed the brittle test! After going back and forth since March they finally send an Allstate adjustor out to look at the back. I was told my roof needs to be replaced but it was NOT CAUSED by wind. It was because my roof was old. No proof wind did it. I have 2 witnesses that saw the roof go up and down during the storm and the wind is what caused the other damage. I have been with Allstate for 18 years, I will be changing to another company once I pay out of pocket to have my whole roof paid. ANYONE IF YOU HAVE ALLSTATE FIND ANOTHER COMPANY, THEY LIE AND DONT WANT TO PAY OUT! Other houses lost some of their roof and replaced the whole roof. Of course they didn't have Allstate. I also felt the adjustor thought I was stupid because I was women, he acted like I didn't understand what BS he was telling me.
Designed for those who have their life together., January, 2016
Allstate has been great. I switched from GEICO knowing I'd be offered more coverage options, rewards for being a good driver, etc. And all for the same price I was currently paying. Now, while this was not a savings financially, it was definitely a lot more piece of mind knowing I had been given deductible rewards, Multiple accident forgiveness, and more. They do an Insurance based Credit Score, so if you have bad credit... this might not be the place for you. Continuous insurance is also a major factor. It's not that Allstate has bad premiums, it's designed to get those who "have their life together" more preferred ratings versus others. This is obviously my opinion but after realizing how it works and knowing what some of my friends were quoted... it sure seems to be that way.
Afordable, August, 2015
The prices are very reasonable compared to other companies that are well known companies and it offer a varied of levels of coverage.
insurance, July, 2015
Love it it so great.
Awesome I need insurance, March, 2015
Owner/ land lord, March, 2014
This site runs my information together the information of the rental house. I have 17 houses insured with Allstate and if they would take more I would give them all three of the remaining houses presently with GUA whom I don't want to keep.
Allstate has got you covered., August, 2012
Allstate has demonstrated dependablity, when it was most needed. The cost was moderately priced, when compared to other insurance companies.
Homeowners Insurance, August, 2012
Have owned five homes and all have been insured with this carrier. Have never had to file claim but am told by others who have thatthey were extremely satisfied with service.
Allstate review, April, 2012
I appreciate the way Allstate runs their business. I am satisfied with this company since we began using them since we moved to Washington state.
Agent, April, 2012
We love our agent. I'm certain that I could probably get the home/car, etc. covered for the same or less $ but, I would never leave the agent that works so closely with us.
Refuses to give refund on prepaid policy, September, 2018
They never renewed a policy back in July, which prompted the DMV to request insurance or they would cancel the registration on all of our cars. We received the DMV notice in August, stating there was no insurance from July to August. We couldn't get our insurance cards online and they never sent them when we requested them, even though we waited 2 weeks.
We went with another insurance and called them again to request a cancellation. It took 3 calls over 2 days to get them to cancel it. They even scolded me, the beneficiary for the now defunct insurance policy, for switching insurance.
They claimed they cancelled the insurance and my wife was due about $54 back and should receive it in the mail. We have not received it, but instead received a "notice to adjust the policy information" and requires us to send it back in 3 days, but we must provide our own envelope and stamp.
I will never deal with this company again and I will let everyone I come across know to never use Allstate again along with telling them my experience. They have belittled my wife and I whenever we wanted to make a change, they declared their website "defunct" over the phone and scolded me for switching to a much better, but more expensive insurance company. Don't use Allstate if you want your money taken away and not given back. I will be filing a claim with the NAIC.
Never Again!, August, 2018
This company has cost us hundreds of dollars due to their inability to understand simple English. They have lied, stolen money from us and continue to try to take money even after policy cancellation. Corporate customer service hangs up on you, agents refuse to talk to you. They have been overcharging us for years. Switch to a different company and pay half for better auto coverage.
worst company !, June, 2018
They bait and switch! They inspected my home (10yrs old custom home)wrote policy, told me everything was ok, go ahead and cancel other policy! Weeks later agent called said issue with roof, basically they canceled policy after agent said they would give us time to repair roof! Which they didn’t. Had 3 different roofing companies come out neither said we need a new roof ! What a pain ! They are liars!!!!!
pay no claims even if your agent says they will, May, 2018
we have had allstate for years cars and home and getting an oil change the driver taking our truck into the bay wrecked our trailer mirror into there brick wall. Inssurance agent said make a police report and we will be covered , police came out and made report , and allstate sent an adujuster out to home and adjuster said no we don't cover that , you let him drive your car , so its under cover as our fault. our home insurance after Harvey needs a roof and we have been on this for months , they flew a drone over , they had several adjusters come out , they don't want to admit we need the roof under the storm and keep prolonging it by sending adjuster after adjuster and wasting our time and roofing companies time. tried calling the top dogs at main office and they say we are in good hands with Allsatae , and sends out another adjuster. Allstate adjusters say we only need ONE SHINGLE and that's all they will pay for. After months of over 40 photos sent in by roofing company , letter from roofing company and meeting with all Allstates adjusters that come out , months and months of being put off. We did just get a letter in mail saying THANK YOU FOR ALL YOUR YEARS AS AN ALLSTATE CUSTOMER , we appreciate your business.
the devil insurance company, April, 2018
I was rear ended by someone with Allstate Insurance. I was told by my lawyer that Allstate always goes to court for claims. I had to have a three section neck fusion. I was in so much pain for years. I was in a company truck. Destroyed my life and Allstate offered 1,000 and my lawyer didn't want to continue.
finding another company ASAP, April, 2018
Will never used Allstate again they are bullshit, very bad Customer Services and they never get back to you. You pay all this money for Insurance. I been with Allstate for over 12 years and now its time to leave them. I been waiting for someone to get back to me on the wind storm we had three weeks ago and stilling waiting for payment and someone to come out to do the work on my aluminum sliding. The Agent is no good
Horrendous, April, 2018
Lack of integrity in their claims process. Systems are designed to frustrate and make claims go away and they use any and all strategies to take advantage of policy holders while in pain. Buyers beware!
Terrible claim processing and payments, March, 2018
We got broken into our apartment and lost our electronics and some cash and jewelry. When we opened the claim, we were told that our laptops were old and had high depreciation. So for 10K worth of gadgets and they gave us 2.5K with two laptops valued at 120$. Then they told us that if we replaced the laptops within a year, we would be paid the depreciated values. We replaced our laptops and sent them the receipts and they had us hanging on for a month. When we called to inquire, they told us they wouldn't be able to pay us *anything*. And cited arbitrary reasons each time we called. After hours of negotiations and arguing, they finally paid us some amount of the replacement costs. They didn't give us a breakdown of any sort to tally, paid us through our registered account and declined to even walk us over their wrong breakdowns. Absolutely terrible customer care and they handle claims very shadily. I wouldn't recommend them to my worst enemy.
Wolf n sheeps clothing, March, 2018
Toy can forget it if youare injured & needed your uninsured to help cover what another person whose actually "at fault" doesn't have enough insurance to cover your Medicals!...especially if you're ever been in an accident before... even if they were not your fault with a great driving record!... FIND SOMEONE WHOSE RELIABLE!
Unprofessional agent and terriblecostumer service, February, 2018
On 2/19/18 I found a water spot in one of our bedrooms, our attic sheeting was moist and mold had started to develop (the disaster restoration co estimated it to be a few weeks old) which would have started around 2/8 when we had 10 inches of snow.When I called Lucia's office 2/20 and talked to Marcie she was very misleading stating if we decided to make the claim we have very strong extra coverage on the policy.After meeting with our disaster co, I called back the office and spoke to Marcie,she again told me she believed it would be covered and we filed the claim; never even speaking to our ACTUAL agent Lucia. The next step would be in 24 hours the adjuster would address the claim but she would "put a rush on it" to hurry the adjuster out. My husband and I last minute adjusted our work schedules to make sure we had the next day off work to be there for the adjuster. What was not communicated to us was the fact that the adjuster actually had 24 hours to CONTACT us, not actually come to our home.The adjuster comes to our home, denies our claim.I call our agent, Lucia, requesting to know our premiums as I will be investigating other coverage options in the future with a more supportive company. She states, "So you are going to just drop us because your claim was denied". I tell her no, I need more reliable coverage for our family. She proceeds to tell us that "No one would have covered that, and do you think anyone is going to cover you now with mold in your attic?" I stated to her that my desire was not to seek another company to cover until our problem is resolved. I explained to her that NOT every insurance company would have denied that claim as our disaster company even attested to this in his professional opinion. Lucia then called our disaster company and verbally threatened to slander his company name for providing his professional opinion to us
Owner/Agent not dependable, February, 2018
We purchased our home and used Allstate for both our home and auto insurance. Fortunately the house insurance is taken care of through escrow.
But this is the second time that we have been emailed that we are behind in the monthly payment. Today is the 6th, the payment was due on the 1st. The problem is that the payment was supposed to come out through the easy pay that the owner/agent supposedly set up for us (AGAIN), but didn't. Yep that's right we went through this once before, we originally thought that the easy pay had been set up, only to find out that 2 payments were missed (husband was in the hospital I paid no attention to his emails) because the owner/agent never set it up. So this is twice he's failed us. Who do you blame, there's no one over him. Of course he's out of the office right now, so we can't even get an explanation. After reading the reviews on this site I am concerned about what kind of service we would receive if we ever needed to file an actual claim for either policy. It kind of makes you wonder about all those commercials where the guys walks through the museum and shows something like the hood of a car with paint all over it and then tells a story about how it happened, and says they covered it. Those must be stories where lawyers got involved and they just leave that part out.
Horrible claim experience, January, 2018
Filed a water damage claim with Allstate and had a horrible experience dealing with the adjuster. She mislead us and mishandled the claim from the first moment we spoke to her. Jeanne Joseph tried to close the claim by issuing an absurdly low amount that wouldn't even cover the material cost, much less the labor. It took speaking to her supervisor to even get someone out to look at the damage and write up an estimate. Jeanne's supervisor and the guy that assessed the damage (a contractor for allstate) both agreed that she handled the claim poorly and that the damage required a much higher claim amount. Jeanne issued a check for an amount much closer to the estimate and claimed that a check for the remainder of the amount would be issued upon completion of the work. Once the work was completer we submitted the bills for all work in order to receive the final amount and close the claim. Jeanne Joseph replied that we would not receive the final amount due to a detail that she never explained to us, once again withholding information from us. I would not recommend Allstate home insurance. I only hope that all of their adjusters are not that incompetent and deceiving.
Ripped us off for many years., January, 2018
I have been with Allstate Insurance since 1986. I have always had good service from them. For the last 20 or so years, I have had 6 cars, a utility trailer, 2 motorcycles, and 2 homes insured with Allstate. Of course they always made sure we were aware of all the perks and discounts that we were receiving by having so many vehicles and our home owners combined. There was never a reason to look outside of Allstate for insurance. I just figured with multiple policies, discounts, etc., that Allstate was the company for me. Boy was I wrong. I just looked into switching to Travelers insurance and I saved almost $3000/year just for the vehicles. That is unbelievable. I figured that I could save a few hundred dollars but $3000? No wonder Allstate provided us with such good service - THEY WERE RIPPING US OFF FOR OVER 20 YEARS. It really does not pay to be a loyal consumer these days. I would not recommend Allstate to anybody. Shame on you Allstate. Let the consumer beware.
Frustrated, January, 2018
My 2011 GMC Acadia actually caught on Fire Nov. 1. We then filed a claim. An agent went to look at it at the tow yard. They then said it would be repaired, fire damaged car repaired with only $900 damage!!! Then the people at the repair shop got in touch with and said there was a substantial amount of damage well over $900!!! Well we got our rental car and waited for the next step. Another inspector called and said they had to go look at it for additional damage. Well some more waiting! Three weeks go by....nothing!! I call my agent and he has no idea what the wait is. So I call and I call and I call, it seems nobody knows what the holdup is. Finally they’re waiting on another adjuster to go look at it. By now it’s over a month and I’m now paying for the rental car myself......$254/wk!!!!!! I call my agent again, he says he can’t even get in touch with the agent in charge of the situation, that he won’t call him back!! So I call the repair shop and they say that Allstate has told them to wait. So now I’m back in touch with my agent who says they were investigation potential fraud!! Get that, fraud!! I guess my wife and my 9 year old, type 1 diabetic son stopped the car, set it on fire from underneath right in front of people, right there on the side of the highway!!! They couldn’t figure out why there was dirt and grass on the bottom of the car. Well, I guess when she pulled over on the side of the freakin highway with car in flames she ran over the g%dd*mn grass!!!!! So they finally okay it to be repaired, this is 2 months after the fire!! Well now the repair shop still has the car awaiting parts because they just got the ok they say!! It’s been almost 3 months since the initial claim and I’m spending $1000.00 a month on a rental but also still paying their premiums!!!!! Oh, not to mention the f*ck#ing deductible that I have to pay!!!! Well I still don’t have my car!!
car wreck with Alstate Customer, November, 2017
We filed a claim with Alstate on a wreck that was not my parents fault, so the police office and report shows. At the time we had no ideal who the insurance company was, so we got it to a local body shop a few miles away. When we finally find out the next week who the insurance was, the hassle started. From not paying but 80%, to not paying Body shop fees for inspecting the car and storage. They flat told me they could pay how they wanted we had no choice but to accept it. They are very very hard to deal with, I would recommend never using them for insurance. I ask the agent who made him judge and jury over how he was paying, he told me that was his job to do. one agent told us one price, another one that called us told us something different, then the last case work said they were wrong they was not paying the claim.
Be very careful with these guys, they will take whatever they want out of the claim and then not want to pay the body shop for their time. Body shop guy told me that Alstate was the only company he had the problems with on paying.
In Greedy Hands with Allstate, October, 2017
Terrible experience with Allstate after insuring with them for over 40 years. My first claim in 20 years. They denied it even after there was clear water damage from a leaky air conditioner. They completely mismanaged this case. Told me repeatedly I would only have to pay deductible and even that they would try to get back for me. Then they deny deny deny.
disgusted, September, 2017
tsk tsk tsk (shakes finger) Shame on you Allstate Corporate for pretending agent and /or employee errors are customer excuses!
outrageous increase on the autoinsurance, September, 2017
They keep increasing the auto insurance costs and blaming the state of CA for the rate Increase but it is not state , it is them and their financial situation that asking rate increase from state of CA and they throw it on consumers . They keep lowering my coverage,, keep decreasing my mileage and yet keep escalating my insurance costs and keep blaming state of CA for the rate increase which is a pure lie. Extremely dissatisfied with their auto insurance outrageous cost increase.
They are the worst. Stay away, August, 2017
I filed an accident claim for a ruptured back disc. I sent all the required paperwork. They send back 5 request for various paperwork that I already sent. They seem to not talk to each other. I finally spoke to an manager who started off by saying " you supposedly hurt your back" . I had surgery on my back and they had all the required paperwork. They assume you aye lying. Guilty until proven innocent. They are the worst do not get then nothing but problems.
Allstate left my car in the shop for 2 months, August, 2017
We had an auto accident out of state about two months ago. Initially, it took Allstate 2 days for an adjuster go out and inspect the car. The car then went to the dealership and a supplement was submitted to allstate and it took a week for the adjuster to gout out and inspect the car and three days for the Supervisor to approve the additional cost for repairs. When the car went back to the collision center, another supplement was submitted and it took an Allstate adjuster a week and a half to go and reinspect the car and the new charges are yet to be approved after two weeks of submission. Also, their customer service is poor. They are rude and avoid taking phone calls. I will not recommend this company to anyone. There are better auto insurance companies.
Very disappointed !, July, 2017
I was rear ended,
I was in lot of pain , saw a chiropractor
Now allstate's wants me to reembolse
$663.97 they paid
What's the point of paying full cover for so many years !
Great until you file a claim!, July, 2017
Been with Allstate for 18 years (home owners). They took my money monthly no problem. Never had to file a claim. Then I filed a claim on my roof due to straight line winds and hail. Also blew my fence and a tree over. Adjuster said there wasn't enough damage. I had a stack of 50+ shingles I gathered from my yard. My neighbor had 20-30 more in their yard. Large areas of shingles are lifted and loose. Metal flashings and chimney Cap look like they were beat on with a ball hammer! Hired a public adjuster to help me. 3 months later after P.A. filed for nearly $30k Allstate is still fighting saying there's only around $3k in damage, including the fence! Now we have to go to litigation with them. My brother is having the same problem with his home damage. A friend of mine, same thing. I will NEVER use or recommend them ever again. RUN AWAY NOW! DO NOT USE ALLSTATE!! Sure the rates are good. But they won't cover any damage. You're basically just giving them money and getting nothing in return.
120% higher premiums!!!, June, 2017
I feel like I have been ripped off for over 17 years. I blame myself for not being proactive and searching for better rates considering that my premium continued to rise every 6 months even though I have a perfect driving record, no accidents and other than having my windshield replaced I have NEVER filed a claim.
I just switched to Travelers Insurance. Exact same auto coverage AND I added renters insurance;
Allstate premium for six months - $1230
Travelers premium w/renters Insurance -$468!
I am saving over $1,500 a year!!!
How is this variance in price legal? I encourage everyone to take 30 minutes to shop and compare rates and keep in mind that Allstate is not even on the top 10 list for best insurance companies.
Bad company, June, 2017
Allstate send me a bill of 106 dolares after I leave that company I paid full my six months and they told me because the last month I changed my address but they didn't tell me anything about it on that moment when I leave the company they send me a bill 106 dolares I am very disappointed
Called a liar for filing a claim, May, 2017
My car was damaged in a recent wind storm. The agent going the inspection called me a liar. After 22 years with the company and only my second claim filed, to be treated so poorly is unbelievable! Now as the claim is in process, I get charged fees from the rental agency rather than the insurance company. I spend a lot of time on the phone to get things taken care of and yet these guys can't seem to do their job and take care of it. I cannot believe how incompetent these people are.
Worst Claim Service Experience, May, 2017
Allstate is great, if you never have to file a claim. The process has been the worst experience ever. We paid more to have higher limits, 300k as opposed to 100k, but Allstate is still trying to negotiate this settlement and have opened us up to having to now possibly go to court. If you are thinking about using Allstate, just hope that you never have to make a claim.
Not careful, May, 2017
AllState has no problem springing "policy requirements" for added cost after you have bought the policy. This happened to both my son and myself.
Worst insurance ever, May, 2017
Worst insurance ever. The only answer we get from them denied denied denied denied denied denied you want twenty words
Great Agent, April, 2017
Helpful and goes out of their way to explain coverages. I am overall satisfied except for the billing system sucks
Very poor on service-wind damage, April, 2017
Had windstorm damage to roof. Roof was Architectural shingle 35 year eight year old/ Said depreciation was used-poor adjustor service out of Huntington Chimney had bricks dislodged said it was wear and tear yet was blown on roof. You are not in good hands with all state.
delay after delay, March, 2017
When one of Allstates insured rear ended me while I was waiting for a school bus, I thought my settlement would be fast, seeing it was an open & shut case against their insured. I had to fight to get a rental car (my car was totalled), had to wait to get their final damage assessment, and then had to wait for the settlement. This took about 2 months and was only for property damage. I had to hire a lawyer to get my medical claim settled. The kid that hit me impacted my car so hard, the drivers' seat had broken was laying on the interior floor. I had some neck issues for quite some time and a lot of pain. The medical claim took about 2 years. I'm very disappointed with Allstate and would recommend you not get insured with them.
Injury Claim, March, 2017
A year ago, we hired an attorney to send a demand letter to Allstate for pain and suffering from an auto accident they have already accepted full liability for by settling the auto damage claim. However, they keep switching adjusters. We are still waiting for a settlement offer. Our attorney has to call them several times each week and keeps getting the run around. It's like they are hoping to run out the clock for us to file a lawsuit.
Claim takes too long., February, 2017
Not effective in get other hit and run away driver party to pay liability for my hit and run case happened last year. Disappointed at what you told me:1: May take one year to get claim case done.2: I may need go into arbitration for this case.3.Other party mercury ignore and gave many excuses to avoid my case .You did not represent your customer enough to fight for my rights.
Car insurance, February, 2017
I purchased a "brand new" Subaru and called my agent to add all of the "extra"insurance a new car would need, just in case it was in an accident. Well, unfortunately the car was rear ended while I was sitting there waiting for a light. Yep it was hit at about 45 miles an hour approximately 7 weeks after it was born out of its nice new car wrap. Not only did my car get injured, so did I! My PIP kicked in for injury, but Allstate didn't pay the bills as they were supposed to and I had to call to find out what was going on several times, which ended up me paying out of pocket twice or my bills were going to go to collection. The injured car has been a complete nightmare, as three shops had my car and couldn't figure out what the problem was so Allstate said I was stuck with the car until I paid to find out what was wrong with it and then "they may reimburse me". The main shop dealing with my car said it wasn't safe, so they even sent it on a flatbed to the last shop they had it evaluated at. The notes indicate that they know the car isn't right, but "unable to find out what was making the clunking noise" HMMM! I thought that's why I had the extra coverage, if the car isn't fixed then I shouldn't have to accept it. When the last shop said they would look into it further, Rashad from Allstate said they wouldn't pay for it. I finally got assistance from an outside party and recently took it back in since it drives to the right and hits bumps so hard I think its going to fall apart...yep new car! So now I have been informed that I shouldn't have been driving my Subaru all this time as it is "totaled" and unsafe to drive! Nice work Allstate at keeping your clients safe! So now Allstate isn't returning any calls or emails to address the claim. I have never knew that an insurance company had an option not to return a call related to an open claim. It has now been about 10 days and no return calls or emails!
Dishonest Valuation, February, 2017
I have been dealing with Allstate on a claim for over a month with no resolution currently in site. The vehicles being used in their valuation they are submitting me have been missing vins, and the listings are never current. I have no way of verifying the conditions of the supposedly "comparable" vehicles to my own. Their first attempt was rating my car 65% it's black book value, and I have only gotten them up just barely, still shy at 80% black book. Black book is the MOST trusted source, and almost all Financial institutions and dealerships use this to determine vehicle values. My car was in TERRIFIC shape, mechanically and aesthetically, with the only real issue being worn clear coat on the paint. I'm refusing their price and have chosen to take to the web instead of "hiring an independant party" to appraise my car, which is what Allstate suggests I do. I shouldn't have to go through this much trouble! This is terrible service.
Agent is very helpful., February, 2017
I have had car and homeowners insurance for over 15 Years. I am now paying $734 each 6 month period, and I think that is too much. So I am looking for a better rate.
Worse claim dept ever, January, 2017
I was robbed in July 2016, it is mid Jan 2017, and they still have not considered the claim. Made me talk to their attorney, and I can not get anything settled, worst cisomer service ever. AVOID AT ALL COST, They take your money without paying out any claims
75% HO Increase, January, 2017
I just received my HO Renewal approval letter and the premium increased 72% !!! In the time I have been with them I have had No claims, no changes, no additions to the policy. Yet this year the rate is 72% higher. I'll be shopping for another provider.
Constant insurance hikes!, January, 2017
I always pay my policies via Mobile App and on today I noticed my premium increased by almost $30 a month without any notice! I'm beyond pissed!
Getting the run around, December, 2016
We were tired of rising rates with our last insurance company. No claims in 20+ years, yet yearly increases. Changed to Allstate since it has a local office. It's turning into a nitemare. They came, looked at our house, were happy. THEY gladly took our money. "NOW" they want things fixed/replaced because of the age of our house (200+ years old). We get a call from the agent about something, when we try to contact him, it takes a couple of days for him to respond. AND when he does, he can't answer our questions about what was found wrong. Only that the corporate office isn't happy! Like, what the hell is this? I paid for 1 year, and after reading the consumer complaints against Allstate, we are looking for another insurance company. I only hope that we don't have to file a claim in this year, because it will be through my lawyer.
Just wanted money, November, 2016
Called my agent due to pricing increases, told them to stop payment on my insurance. They did not stop payment drafted anyway , caused insufficient funds fees in late fees on my bills due to this. I called Allstate main headquarters and conveniently there were no notes about my fees. They just care about the money and will screw you over anyway they can.
Horrible service, November, 2016
When I had my accident, I was not at fault. All state tossed my claim from person to person and no one could help me or answer my questions. They are rude and unprofessional. I can admit they had me break down in tears trying to work with them.
DISHONEST, October, 2016
My pickup was totaled, and I was forced to purchase a car on payments. I called several companies and was told by the Allstate agent I could receive rental insurance AND FULL COVERAGE on my car for under $100 a month.... seemed fishy, so I repeated my need 3 times ==THREE TIMES!!!== each time he assured me that my rental and car insurance, with FULL COVERAGE, combined cost w0uld be under $100. I was still pretty leery...seemed way too low to me, so a few months later called my agent with a "claim"(I made that up to see what would be said)--he tried his best to convince me that I had 'misunderstood', until my Mother got on the line and told him she had heard the entire conversation and I told him THREE TIMES "FULL COVERAGE", and conveniently informed him my cousin is an attorney... he changed his tune drastically at that point, but my premium skyrocketed. Needless to say, I changed companies!
Cost increased, October, 2016
Cost increased over $150 for the year. That is why I am looking for new quotes
goood, September, 2016
Great Customer Service always., September, 2016
Great Rates and Customer service is EXCEPTIONAL.
Worst Insurance , September, 2016
I pay more in premiums than they would pay for a surgery after I broke my foot. Never offered to help with forms , sent me the forms and told me to take care of everything. Had to have forms filled out by five different places (each charging me $25.00 to fill the form out). When it was all said and done the surgery will cost over 100,000.00 and the most they said I would receive would be around 700.00 minus each 25.00 fee! I have paid a lot more than that in premiums over the past three years
Good customer sevrice, August, 2016
I have been with this company for at least 5 years. They have always been professional and courteous. Rates are low.
Insurance on this home, ok, , August, 2016
Insurance on current home ok. We sold our home and the insurance for new place with them is to high
horrid service and expense, July, 2016
failed to satisfy the simplest of claims -- twice as expensive as AAA for the exact same coverage for home and auto. You are a fool if you subscribe to them.
Good payment for bills, July, 2016
Excellent customer service and has very good payments for bills and the cost is very low and never leaves a customer hanging
great agent, July, 2016
love our agent she has always been there to help anyway she can . if she goes I will probably leave and find a cheaper insurance company with an agent that gives superior personal service.
Satisfying, July, 2016
I have Allstate for several aspects of insurance and I am glad I have them for life insurance. I'm healthy but if something were to happen to me, I'm glad my husband would be taken care of.
Good, July, 2016
3, June, 2016
they give free qoutes
Allstate will honor theit polocy, June, 2016
Been with Allstate over 20 years with Life, Auto and Homeowners. Allstate loves you and will take your premiums unit you have to file a claim. Then they treat you like it was your fault hail damaged your home. They won't pay reasonable payout so you can get decent contractor to repair your house. Best advice, stay away from Allstate
Excellent customer service, June, 2016
Villalta, Zera was extremely helpful with getting me a motorcycle quote, if you can choose your agent. Choose her.10 /10 :D
The best, around , May, 2016
ain't nobody gonna keep you down
its an insurance company
so i could just type anything and it would appear here
deny and delay, May, 2016
took forever to do anything about my claim and then they denied it anyway. Total waste of having insurance in the first place
A nightmare to work with, April, 2016
We have been dealing with Allstate for a storm damage related claim to our home and yard. It has been an extremely frustrating and time consuming process to move this relatively small claim along. Note that we had given them estimates from contractors that we know and trust -- and that are NOT padding their bill. Goodness knows how this would be if our home had serious damage! It was surprising to notice how the adjustors (we had 2!) demonstrated poor knowledge of construction materials and real costs and limited capability of explaining their calculations. One cannot help but wonder what the financial incentives are to the employees of Allstate in denying coverage.
i think its a great deal, April, 2016
I think its a great deal. the policy cost was reasonable and the customer service was excellent. i would advice any body to sign up
Terrible Customer Service, March, 2016
I can never get a hold of my agent for any questions or changes to my policy. Eventually another agent was assigned to help out my main agent due to work load and it's the same story.
Horror, March, 2016
Very expensive not fulfilling their promises. Do not appreciate customer!!!!!! Do not use services of amateurs and speculators They simply waste your time and money!!!!
Their processes resulted in under insured home, March, 2016
My region experienced a storm with high wind speeds. This resulted in damage to sections of my roof. Insurance adjuster came out and reported that their records show that the roof was 38 years old, past the life of the roof, however his expert opinion was that the roof was about 10-15 years old. That this discrepancy was going to be a problem.
This is a house I only purchased a year and a half ago. When I got my insurance, we did a phone interview to receive an insurance estimate. During the phone interview we stated that the previous homeowners reported that the roof was replaced 12 years ago. When we purchased the house, the inspector noted that the roof's age was in agreement with the replacement date provided by the previous homeowners. This information was provided to Allstate's Underwriters. Since this and other discrepancies didn't amount to more than a 5% overall change in the value of my house, they didn't bother to update their records on the house. They also didn't inform my insurance agent of these differences, so they didn't update the records.
They required that I provide proof of when the roof was replaced in one of the following ways.
- Invoice : didn't have because I didn't own the home at that time
- Statement from previous owner : They do not return my calls
- Statement from neighbors : None of my immediate neighbors lived in the neighborhood that long ago.
- Building Permit from the City from that time (Surprise surprise, the previous owner didn't do the work with a permit!)
All we had was the realty listing. After a few days, they finally accepted that and then took a week and a half to update their system! It has been a month, and I haven't received details as to what or how much is going to be covered.
Since the initial claim, ANOTHER wind storm blew through yesterday and caused MORE damage! Now I'm faced with possibly a SECOND claim??
shitty customer service, March, 2016
my car broke down and we had to call allstate services to tow our car. One conversation took so much longer than it had to and we kept getting reconnected to another person. The last person we called was SO rude he couldn't hear us and shouted at us in a really pissy manner like jesus christ i get your job is really shitty but keep your shit together. Allstate is a disappointment to the service and support it claims to have.
DISAPPOINTMENT, March, 2016
The worst customer service ever. They overprice their policies. They did not defend my case at my accident. They charged me extra for no reason. They lied and didn't call me back even though they( the agent) said they will. Worst insurance company to deal with
A very sweet and simple quote
not dissatisfied but looking for a better premium, February, 2016
Good company with good follow up and found that they returned their call promptly. I believe that the required coverage in dollars was not needed . Consequently the premium was higher than desired.
Allstate Insurance is so awesome to have, February, 2016
Allstate Insurance is so awesome to have. Claims, policy quotes, billings & their customer service dept all are excellent. Thanks Michael Toro.
Easy, February, 2016
Rate was less for good coverage. This was in Oregon, I am in South Carolina now.
Allstate’s Bait and Switch Tactics. , January, 2016
We switched to Allstate because of lower rates offered. At that time, we told them that our roof had about 5 years remaining and we would be replacing it in 6 months anyway and we needed to eventually repair a deck. We were assured it was no problem. An inspector was sent out who also called out mossy walkways (easy fix) and a shed roof needing cleaning. We were told that as long as we replaced our roof within a year and treated the shed roof we would be good to go though we would need to eventually need to repair the deck. We replaced the roof ($38,500) and treated the shed roof for moss. Allstate cancelled, sent us over to another insurance company for less coverage which is 40% higher in cost. We’ll probably replace the deck and install railings soon however with all the Allstate hassle we’ll go back to our previous insurer Farmers. We are totally annoyed with the bait and switch tactics employed to garner new business and the bad advice from Allstate. There is no excuse for doing business this way.
Poor response, January, 2016
Dealing with the Brandon Walters agency in Irving, TX has been a nightmare. On the death of my wife's brother we tried to cancel the policy that was being paid auto withdraw from his bank. We were told at the time of death that it was canceled but it was not. After months of work we were told that we would get a refund. Nothing has happened except the way the policy was to be paid. They will not respond to our calls and have lied about the refund. Trying to deal with Allstate main office has been useless. They refuse to speak to us claiming company policy when we have furnished all the necessary papers to the agents office. Upper management hides itself and you cannot talk to anyone in "real" authority.
good, December, 2015
looking to compare prices and this what a site that offered instant online pricing, just checking to see if they are compatible
Scammers, December, 2015
The company uses bait-and-switch method. After luring you to switch your home insurance by initially giving you a low premium they then perform their own home inspection and increase the initial premium by 30%.
Better than others, December, 2015
I feel like all insurance companies are scam artists. At least Allstate does the claim satisfaction guarantee. My claim was a mess partly due to the mechanic I used to fix my car but a few minor customer service issues from Allstate. I wrote a letter to claims satisfaction and got 6 months worth of Auto free for my trouble.
Cheapest at time, November, 2015
But rates have increased $300 since last year.
worst car insurance company ever, November, 2015
total premium increased with no valid reason, mostly like others are complaining about, allstate fault yet they refuse to give me a manager saying managers dont go on the phone,refusing to give me my money back and did not provide proof of the increase in the premium,approving that it is allstate fault but refusing to return the money, never seen that behavior before, possibly they got mad because i was able to get a lower premium from another company.extremely bad customer service , they dont know what they are talking about nor what they're doing and they dont know how their systems work
Very bad on claimS, November, 2015
Horrible with claims and very bad customer service on successful people with the attitude and I am not very happy with the way they handling my claim I was hit by one of the customers and they are the client everything and they are not taking care of their drivers
HORRIBLE!!!, November, 2015
I am just baffled as to how a company this large can get away with the things that they do. I was in a car accident on Oct 13 and my car was totaled. It is 5 weeks later and I still do not have a check to replace my car, and even though I am paying for the service, Allstate will not pay for a rental car. I had to receive and am still receiving medical treatment due to the accident. Never have I been contacted by anyone to help me out with that. I have submitted several bills/receipts and have never been reimbursed. I have left dozens and dozens of messages with various people including my Allstate agent. I have never had a call back about one thing. I have thousands of dollars of medical bills to pay that should be paid for via Allstate and I have been carless for over a month. I am horrified and disgusted. I have tried to reach out to anyone to get any information. DO NOT GO WITH ALLSTATE.
This review is for Allstate a very professional co, November, 2015
Allstate has a very good reputation good customer service. I would recommend and have recommended Allstate to my family members and friends allstate has been around for a long time and I know that I'm in good hands with Allstate.
Very unprofessional service, November, 2015
I was an Allstate customer for over 25 years. My wife who passed away 2 years ago had two minor accidents. My policy has been getting more expensive over the years. I contacted my agents office concerned over the increases and the possibility of comparing rates with other companies. I was told that my policy would be reviewed and I would be called back in approximately 30 minutes. That was 4 days ago. Over 25 years of never a late payment! I am now with USAA.
Great, October, 2015
It's a very good company and all the customer service representatives are very nice I wou go anywhere else. Thanks
Allstate is not a good company, October, 2015
The agent the company had the car information sent to was Kathleen Biolack. The insurance company took 150.00 out of my checking account on July 10th. I had a car accident on July 10th. Kathleen said there was no insurance that day eventhough I paid for the insurance. Kathleen would not return the funds I paid for unless I showed her prove of insurance on the 9th. If the car accident happened on the 10th, money was taking out of my account the 10th, and Kathleen said the insurance was not valid that day. She should refund me the 150.00 dollars. Why would I pay for car insurance if allstate was not going to accept the claim, and the car was wrecked that day. Kathleen did nothing to help me talk to the claims department, and she called me a scam artist eventhough she denies it. Kathleen says she does not know what was said between us that day. Do not use allstate or Kathleen Biolack for insurance.
Thank You Allstate!, October, 2015
Luckily, Allstate would no longer insure our property that had been insured for 15+ years after a request for a change in coverage. After speaking with several incompetent agents, we got the run around and were advised to go elsewhere. Apparently, Allstate just bumps off customers after they have been over-insuring and overcharging them for years if they have to do anything with your policy other than to apply your premium payment. We now have more coverage that is appropriate for our situation at a lower cost. Don't want to add up how much money we wasted with Allstate in higher premiums, high deductibles and lower coverage. Costly lesson learned! Thanks Allstate for enabling us to find out that we were not "in good hands" and take our business elsewhere.
NEver again, September, 2015
Customer service from the claims adjusters are horrible this is the reason I will no longer deal with them and definitely will not recommend
Excellent Agent, August, 2015
My agent is personable, willing to help, and available.
Great company , July, 2015
The customer service was great, it was local, company owner was helpful with options. And the had a great payment plan.
HIGH COST, July, 2015
THIS IS A H. O. A. ASSOC. I ONLY NEED TO INSURE THE INSIDE OF THE SHEET ROCK. THE REST OF THE BUILDING IS INSURED BY THE ASSOC.
It sucks!!!!!, July, 2015
My parents had Allstate for more than 10 years and when they bought life insurance a year later we read trough the policy and they included my dad as a female, found a better company with more coverage and extended the years on the term policy..
Great service in PA., June, 2015
They were great in Pennsylvania but do not carry homeowners coverage in Florida.
Agent not friendly too pushy, May, 2015
Agent for this home Insurance at Tony Evans are not friendly at all .You are the one paying for the coverage not the agent. Talk to you with no tone of friendliness. Just plain business!!!
Good Company , May, 2015
Just looking to possibly save some money.
no problems great company, April, 2015
I don't have a problem with Allstate its with Fema, the flood division. Premiums are extremely high and may cause me to lose my home.
Need new homeowners insurance, April, 2015
We are purchasing a new home and need homeowners' insurance as of May 2oth. We have been happy in Allstate's coverage to date.
Allstate Renter's Insurance, January, 2015
I was very pleased with price, coverage and excellent customer service. My reason for not renewing is that they don't cover mobile homes (to which I'm moving).
HOWARD, January, 2015
VERY GOOD SERVICE, BUT THEY HIKED MY RATES BY 30%. MOVED TO FLORIDA AND THEY DO NOT WANT TO WRITE A LANDLORD POLICY
I live in a mobile home and I in the pocess in buy, December, 2014
re insure for 20 years
I do not want to give a review
Been satisfied with their service and response time to any of my concerns.
People First, April, 2014
My local agent is TOP NOTCH...her name is RENE and although not owner she is always looking out for her customers. No matter issue or question; problem or resolution this office will find answers and diret you further when necessary
term life, March, 2014
relocated need new coverage
They have excellent customer service and I've always got quick responses from my agent. I do not like the prices.
don't know, January, 2014
what are u talking about
Homeowners, January, 2014
They are good
Reviewng for new quotes, January, 2014
I loved Allstate & had for years but they don't have structure only insurance. Hate to leave due to this.
I AM HAPPY, January, 2014
Thanks so much for helping me with this. I really appreciate it and I hope this will make me even happier.
very satisfied, December, 2013
I am very satisfied, id like to get a review for this. Thank you so much for your time. happy holidays
I l the company and has never had any trouble with them and ican call and get questions answered
Citizens Insurance, December, 2013
Citizens (by agent of Allstate) was the only insurance I was offered at the time I bought my home. Now they are encouraging me to move to a private insurer because Citizens is trying to lower its client base. The company referred to is not able to tell me how much the premium(s) will be. I would like to find out if there are other options and if I can get an approximate premium figure.
Review for new home, December, 2013
The current home insured by Allstate is currently under my ex husbands name. The property is at 7615 Wiltshire Pk Pl, Apollo Beach, FL 33572. The home is owned by both of us. This new home will be in my name and a co-owner.
AMAZING, November, 2013
I love it so much that's why I chose this one, it is so amazing. LOVE LOVE LOVE without a doubt :)
Roof, November, 2013
I am very pleased with Allstate Insurance Company. My roof on my home had never been replaced & I hired someone to bring it up to par. But in the end I needed a new roof. A new roof was put on 11/12/2012.
Allstate is for my permanent residence, October, 2013
I am checking prices here for a condo that will be used as a vacation home from time to time during the year. Usage will primarily be Jan-May.
My current homeowners with Allstate has worked well, I would probably go with them here, but I understand they don't write policies in Florida.
Pleasant Office Staff, October, 2013
We have been completely satisfied with this company. However, we need more insurance and are looking around for better deals.
broken window, October, 2013
baseball playimg brike window
perfect, September, 2013
HOMEOWNER INSURANCE, August, 2013
SENT 1981 ALLSTATE COVERAGE ALL MY INSURANCE NEED
Allstate, August, 2013
It was what was available, that was not State Farm, in Bay City, Texas.
Price Increase, August, 2013
AllState have been fine but the provider raised the price arbitrarily even though we have never had a claim.
Good company, with excellent service and coverage.
ALLSTATE IS ON TOP OF YOUR CLAIM. I DON'T CARE TO SWITCH TO A DIFFERENT COMPANY. VERY SATISFIED WITH THEY'RE CUSTOMER CARE AND ATTENTION.
Good Hands People, July, 2013
I would recommend this company to all my family and friends for the service they provide and the respect you receive as a client. Always there for you 24/7. Thanks Allstate!!!
Real people, No machines, July, 2013
I get to explain what it is I need and they help me in anyway they can, also your claim is handled quickly by your adjuster.
rrating, June, 2013
had allstte for 25 years and got dropped for no reason. no explanation was given. want to get some additional quotes to get new company for insurance
Rate increase for renewal too high
Good response to problems, June, 2013
Insured with this company for over 30 years in various locations. Good response to automotive needs as well as homeowners
never try to assist, June, 2013
been with allstate for 18yrs, had 1 claim the worse.
economical, May, 2013
i dont know how to review allstate i have been with this compay for lon time they rarerly increase policy fees unless i add more coverage,but i understand allstate is not issuing policy in florida and i am moving to lehigh acres fl.
dr jay, May, 2013
This is a purchase of a 2nd home, May, 2013
This is a purchase of a 2nd home that we will be using as a vacation home on Canandaigua Lake, NY. This will not be our primary residence.
Price Increase, May, 2013
The price for renewal went up too high considering we didn't have any claims at all.
Great Customer Service, May, 2013
Great Customer Service!
insurance, May, 2013
great company looking for a lower home insurance
Allstate , May, 2013
I've not ever encountered issues with Allstate; need better rates.
I need a price on a landlords package and what all it covers. That's all I want. Thank you Please do not call me just want an idea as to what i'm looking at.this is a friends email I do not have one.
Review, May, 2013
Rising costs, April, 2013
Good company but policy going up $300 to $500 per year
Allstate review, April, 2013
I really had no problem with Allstate, other than the fact the rate went up by 33%for the renewal. Since I had no claim or other problems with them , I thought it was a pretty sharp increase in cost
new price, April, 2013
lolest price with good coverage
I'm trying to get a lower premium, every year premiums increase
Need Lower Cost., March, 2013
Have had all my insurance with this company for per 25 years.
Have been very satisfied. Cost is the only thing I am
keep raising the costs
need coverage for new property, February, 2013
allstate does not write policies for mobile homes in florida. otherwise i would ask for them to cover me.ok
Great Service, February, 2013
I really like Allstate although I have to lessen our insurance expenses so I am shopping around to see if I could save some money. I have been happy with the service and attention from Allstate and wish they did not raise my homeowners's insurance too much. I would have stayed with this company had my premium stayed the same. I just need to save on premium but it does not reflect on the satisfaction I have with Allstate.
Allstate, February, 2013
Allstate was always my company for all insurances but they are high priced now.
checking other options, October, 2012
we have decided to check other options to make sure we are getting the best coverage for the amount we pay.
They are my agents and are willing to work with me but sometimes you have to help yourself in this game
Involutary Change of Insunce Company, September, 2012
My Allstate Agent now insures me with Castle Key Insurance Company, as Allstate has left Florida
Continuously Increasing cost?, September, 2012
Allstate cost was good at the beginning.. but after year 2, they started raising their cost without a clear rationale behind it
I found another ins. co for my auto much cheaper.
So looking for my home now.
Allstate has taken care of us, August, 2012
Allstate has taken care of us for the last 16 plus years. Unfortunately, we are selling our house and moving to a new home and Allstate along with other insurance companies along the Gulf coast will not write any new policies
All State Landlord Package, August, 2012
The coverage was OK, the only communication I ever had is while renewing the policy with no claims to file- hence the review is not perfect.
Allstate, August, 2012
I'm only leaving Allstate because I just moved to Florida and bought a home and I need HO6 insurance.
Allstate Review, August, 2012
My insurance agent has provided excellent customer service but I am beginning to think we are paying too much for our insurance. So I want to shop around for other quotes.
New Home Purchase, August, 2012
Allstate Agent did not insure mobile homes
Good Company, August, 2012
Medium response time to inquires
Allstate Insurance, August, 2012
This is my review for Allstate and includes claim satisfaction, policy cost, billing, customer service and liklihood of renewal. I don't have extra comments to provide.
Moving Insurance Query, May, 2012
Currently have Home, Auto, Flood, and Umbrella policy with this company and have been completely satisfied with their services. Moving to Fl shortly and that is why I am now looking for a different company.
Great Service, May, 2012
Of all the quotes I received, the one from Allstate was cheaper and the people who sent it out seem to really care. I appreciate all they have done to date.