3.54 / 5 based on 495 Reviews | Submit Your ReviewSatisfactionClaimsCostBillingService
Allstate is the largest public lines insurance company in the United States and the second largest underwriter in the world. They are the largest publicly held insurance company in the country, and are represented by more than 14,000 dedicated agents, as well as policies distributed through independent agents, banks and other institutions. Approximately 60% of all policies written through Allstate are auto insurance policies.
Company Information3075 Sanders Road
Northbrook, IL 60062
(847) 402-9116 (Fax)
Company Reviews (495)
Out to gouge the customer, July, 2015
Many, many, many complaints. Most recent (and what drove me to another company), they raised my insurance payments by $10 per month--$60 for 6 months! I called and asked why, was told: "Because we can." They went on to explain that the insurance commission said they could, so they did! I've had 2 agents, and they were both awful!!!!! I could go on and on, but why? These people are dishonest and more interested in gouging clients than providing decent insurance. I went to another company, got MORE insurance for $45 less a month! And that was another major company.
Do not pay claims, June, 2015
I was with Allstate for over 10 years. I filed one claim for water damage due to a busted pipe in my kitchen and they refused to pay.
I had to pay for all of that damage.
PLEASE DO NOT USE THIS COMPANY FOR ANYTHING!!!!!!
Allstate screwed me., September, 2015
Have been insured by Allstate for auto and home for over 20 years. Had my very first accident! Repairs cost Allstate $600 and my premium went up $500!!! So apparently my premiums over 20 years went in their pockets. They certainly didn't go toward the repair.
I regret signing with Allstate. , October, 2015
As soon as our claim is settled we will find another company. Allstate was cheaper, but in this case you definitely get what you pay for. Our daughter came around a curve on a country road to face a John Deere sprayer. He had no escort and had been drinking. She went off the road a little out of reflex. She still went under the sprayer and came out. Thankfully, she is ok. But guess what? Allstate tried to say it was 50/50!!! We tried to work with them, but the best they would do was 70/30!! They're still saying it's part her fault. And that's not the first time we had something like that happen to us with them. I guess that is why they have terrible ratings.
Regret that switched to allstate, September, 2015
I switched to allstate insurance because it had lower premiums than my previous insurance company. I regret I did it. First of all, Allstate customer service is the worst. I applied for auto and renters insurance online, filled out all the forms and made all payments and after couple weekds received temporary insurance cards with some docs which I needed to sign and mailed back. After another couple weeks I received renters insurance with MISSPELLED names... I tried to contact allstate by email or through their website -- they never ever replied my emails.
Even bigger PROBLEM happened with autoinsurance -- after one month I still haven't received my autoinsurance. I called Allstate multiple times asking why my insurance is not ready. They always answered that everything is fine and policy is being prepared, but just 2 weeks before expiration of temporary card, I found out on allstate website that my POLICY IS TERMINATED!!! I called them immediately and they couldn't answer why they terminated the policy, but said that they will investigate and call me back, and they called me back after 2 days and said that my driving license is invalid, which is rediculous. I sent them photocopy of my driving license and they admitted that it's valid driving license, but said that they cannot change state of my insurance even though they terminated it by their mistake.
I wasted so much time with allstate. They are worst insurance company!!!
terrible customer service, August, 2015
Called to have my policy canceled on the 11th. Told her I would like it to be canceled on the 14th and she reassured me the payment would not be take out of my account, because that is right before my payment was due. On the 15th the 282 was taken out of my account. I called the lady she said she did not see where the policy was canceled, but did see that I called the 11th. She said she would cancel it and I would be refunded the amount of the payment on the 15th. Called back on the 20th just to make sure it was canceled and that the credit was being worked on, she said it was but for 138.00. My payment on the 15th was for 282. If I would have originally been given all the information I would not be so upset but it seems like no one at allstate is on the same page with what they are doing. Will never recommend anyone to them, for home or automobile.
CROOKS, February, 2016
I just wanted a quote for auto home and boat and they refused to quote me because they said I had a few late pays on my credit report and they refused to sell me insurance. What is funny I have never been late on any insurance bill. However we did have a few late pays when I lost my job a few years ago with other payments. DO NOT USE THESE GUYS THERE ARE OTHER COMPANIES OUT THERE WILLING TO DO BUSINESS WITH YOU I HAVE PROVEN THAT. THE HELL WITH ALLSTATE AND OTHERS WHO TREAT CUSTOMERS LIKE THAT.
I left Allstate but the agent keeps calling me, September, 2015
about five years ago I had an Allstate policy for both my home and car and was happy. My agent sold his business and I was given to a lady in nearby (35 miles) Knoxville. I chose to find a new company because I wanted an agent closer to me. I never met the new agent but she called me several times a year. I called and told her office I was no longer a client and they said they would stop calling....a year later the calls persisted. I called them again and also sent an email. I told them I am no longer insured by Allstate. I was told the calls would quit..todayI got another call reminding me what a valuable customer I was and wanted to insure my every need was addressed in my insurance.
Our biggest company in America lack diversity ., August, 2015
I had two policies due to illness fell behind in one My auto policy was terminated. I was told to make the payment on the a certain date I did via automated as usual but the system paid on my home insurance instead of auto and instead of me being notified they sent termination to DMV my license got canceled and I was penalized. When I asked Allstate to back date my policy because I did pay it but the payment applied to wrong policy. I was told that the underwriters refused to renew the policy so I'm stuck with DMV fees. When I went in the local office I was basically told that they can give policy to whoever they want and be glad they gave me a new policy. I think they are prejudice because I never have been misused without a blink of an eye. That manager looked me straight in my face leened backed in his chair and told m they not going to back date it was done is done and escorted me to the door. They are a big company and mistreat probably 30% of there customers who maybe older customers that been with them for years or of certain ethnic back round. I never had a claim filed.
You are NOT in good hands with Allstate, August, 2015
My car has been in the shop for SEVEN days and the claim to cover the damages from my collision will not be covered because the collision, which caused my fan to collide into the radiator and puncture a new radiator, which dumped all of the coolant out is said by Allstate to not be covered because there is not enough body damage to the car. The scratches to the undercarriage are regular "wear and tare." Also, Peter Martin (Regional Manager Eastern Territory Auto Claims) said: "Just to let you know, when a car is in a collision that causes damage to the INTERNAL motor is not something that we cover unless the car is a TOTAL LOSS. We do not cover ANY internal parts that are damaged." "So," I said: "Let me get this straight. I pay over a hundred dollars a month for total coverage on my car and if I am in a collision, Allstate will not cover damage to my engine unless it is a total loss?" And Mr. Martin responded: "Well, let's not get hypothetical about this, but we are going to deny your claim because you have damage to the internal engine and we do not cover that unless it is a total loss." In complaining to the executive office, Mrs. Kathy Anderson is to be avoided at ALL costs! She is the rudest individual at Allstate.
Claims department is a joke no one has a clue , August, 2015
almost a month to get a check for my total loss i had to guide the adjusters so that think would get done when i left it up to them no one got anything done. this has been a piss poor display of handling a claim dont use them and god help you if your hit by their insured
Claims denied, July, 2015
The premiums were reasonable, but in 5 years since I have the policies (for cars and homes-they won't do homes without the cars!) they increased 50%.
All good as long as I paid, but when I claimed the hail damage on the roof, I've got the most fantastic versions of explanations, from forensic to "highly experienced" roofers secrets! The entire subdivision had the roofs changed in the last two months but not my house.
Just move your money somwhere else, you may just need to claim something!
NEVER USE THEM FOR CAR INSURANCE !!!!!!!!, October, 2015
They STOLE $600. from my bank account when they were NOT authorized into my account & i have been with Geico for the past TWO months!!! Worst customer service RUDE & NASTY
Allstate is NOT by yourside !!!
NEVER USE THEM FOR CAR INSURANCE !!!!!!!!
worst ever., October, 2015
I just called the East Brunswick NJ Allstate to find out about the dollar a day program due to limited funds for auto 1insurance. Instead of helping me to obtain an insurance policy, this branch of Allstate decided to tell me to look elsewhere - through the insurance company I no longer wish to have. They did not even want me as a customer. Their branch was specifically listed on the state governments website as a company I could reach out to. I will never attempt to hire Allstate for an insurance policy again. I wish I could put 0 Stars. No customer service, and a pretty degrading and short conversation.
WORST INSURANCE EVER, August, 2015
Bought a policy online paid in full... now need a temp ID card to get my new car registered and picked up from the dealer... 3 days they still don't have my policy in the system but with 5 minutes of purchasing the money was taken out of my acct. Still waiting can't pick up the car without the temp id card..On hold for the 6th time trying to find help
Claims Handling Horrible, May, 2016
My family filed a claim with Allstate after our home was broken into. After a month, no resolution with claim and my family is still having to deal with cut up mattresses and furniture along with busted televisions. We are now on our third adjuster along with a fourth who came to the house weeks ago to take pictures f the damages. The only thing taken during the robbery was some money, the rest of the damage was as I consider vandalism. In my opinion Allstate is acting in "Bad Faith" when it comes to our claim. We have contacted corporate offices, our agent, management in claims and multiple other departments and we are being told they don't have to answer any questions for us, nor do they have to resolve our claim in any certain amount of time. This should be illegal for Allstate to act in this manner.. Unethical.
Fine until I submitted a claim, December, 2012
I was an Allstate customer for about seven years. Things went fine until I submitted a claim for my roof. The relationship immediately became adversarial. Allstate was slow to respond to my claim. The adjuster turned down the claim after a 5-minute inspection. Representatives from two roofing companies told me my roof was obviously damaged by wind and hail, but Allstate was more difficult to work with on claims than other companies. I tried to pursue an appeal, but after struggling with Allstate's bureaucracy for two more weeks, I got frustrated, dropped the claim and got a new insurance company.
I like the company and the service. Their rates just keep going up too much each year, so I am checking other companies. They were originally less, but no longer.
Allstate is a bad insurance company, February, 2013
My dad is 89 years old. He has been paying home insurance to Allstate on his home for 28 years. Never had a claim. A few months ago he made a claim because his water heater exploded. The floor was damaged as well as rugs and some furniture.
He was given such a hard time about the claim. They did not cover any of the furniture nor the rugs that were damaged.
Now Allstate raised his rates to almost double. We were told it's because he made a claim on his policy. All those commercials you hear about being in good hands? What a joke! We are very unhappy with Allstate. My dad lives on social security and now he has to pay almost double because he made one claim in 28 years.
Disgusted, May, 2015
I don't even know where to begin with this. I am a 19 year customer with Allstate, but after this, there will not be a 20th year. I've paid my policies on time, if not early and when I need them, they aren't there.
My home was burglarized and I was offered an amount that doesn't begin to cover what was taken. Not only that, but when I asked for an appeal of the amount, I was told there wasn't one. That was a bald face lie. I did get someone to look over the amount, but of course that didn't go anywhere.
And it's not just that. Allstate wasn't fair to my daughter when her computer was stolen a couple of years ago, as well as not being able to count on Allstate with any hurricane damage I've had in the past. Long story short, I am changing insurance companies and I do not recommend Allstate to anyone! I've had it!!!
Unprofessional, unhelpful, noncommunicative, August, 2015
As soon as my claim is over I am DONE with Allstate. Never again will I go with them. My fiance and I were planning to change all of his information to Allstate and bundle with homeowners when we got our house. That will DEFINITELY NOT be happening now. They have delayed my claim, cut me off for my rental car - because they took so long. They return 1/3 calls - if you're lucky. They have don't absolutely nothing to help me. On top of it all, the accident wasn't even my fault. I will never go with Allstate and I have been and continue to tell everyone to never go with Allstate
cost increases, March, 2013
Over the last 3 years our premium has gone up and up and up we've never had a claim in 30 years. I have issues with services that border on theft! No reason whatsoever for these increases. I recognize the cost to replace but com on guys, no claims ever!
high increase in policy, August, 2012
Allstate is a good company but when the policy increased $450 in a year, I decided I needed to shop around for a better quote.
They Stole money from my checking acct!, November, 2014
We have been with them for about 2 1/2 years and have never had a claim or a ticket in about 10 years.
First, they called me and asked me where I live and where my husband moved to. I told them that we live in the house that we have insured through them and that we have lived here for 18 years. They argued until I finally just hung up on them. Next, some idiot removed both comp and collision from both of my cars for no apparent reason about 2 months ago. My agent saw the error and put it back on.
I paid my bill via a burner debit card because I don't use my real debit card online. I got 3 emails thanking me for my payment in full. About 6 days later, I got another "thanks for your payment" email from them informing me that they'd taken $68.20 out of my checking acct. I had not gotten any bill for this and I have no idea what it was for. The money they took overdrew my account, so now I have a $30.00 overdraft charge as well as an overdrawn acct.I called my agent who called the company and was told, "oh, that was a computer glitch" and that it wasn't supposed to be billed until next month". She told them that this is illegal and told them to put it back asap. It's been 10 days and still no sign of the money or the OD charge back in my account. They told my agent"it takes a long time to process" and "we are working on it". It's funny how quickly they took it, but now can't seem to put it back. The second I see that money back in my account, I'm closing it and am dumping them. They are idiots and thieves and you cannot trust them at all. My agent is nice and says she is "totally embarrased and that she's sorry", but that is not helpful at this point. ALLSTATE SUCKS!!!!!!! I will be saving the emails and filing a complaint with the insurance commission right after I close my checking acct.
Allstate is the worst! Dangerous incompetence!, April, 2015
I went with Allstate for home and auto, and they wanted to inspect the house so I said fine, set up dates and they never showed up. Turns out the inspector claims they couldn't find my huge obvious house on a historic block, so they canceled the policy and NEVER TOLD US it was canceled. We were months with no coverage until I discovered the cancellation. To add insult to injury, they refused to restart the coverage! They are the worst, this borders on criminal negligence.
Allstate Insurance, February, 2013
Terrible Company!!! I was with Allstate for 30 YEARS!! .. and was never missed a payment. Policy was NOT renewed because 1)Did not have vehicle insurance with them. 2) Home exceeded 10 years. 3) Had less than $220,000 Coverage A protection. I would not recommend them to anyone.
Up Up and Away, August, 2012
Recent increase of policy cost by over 22% has promted me to check elsewhere for another policy. I have been with Allstate for over 50 years with no claims yet they continue to increase the cost.
Never Buy Allstate, February, 2015
after 14+years of Allstate insurance they canceled me due to some work that needed to be done on my home. will never use them again.
Works great until you have an accident., February, 2015
We had this policy for years and loved it, until we got into our first accident. They said they would look at the car, but when we called a week later they said they had auto junked it as it was more than 5 years old. We were told we could have a rental car for 30 days, the policy was that they would pay for it. After 7 days they called and said they wouldn't pay even though our policy said they would and we had to straighten that out. We had to wait two weeks for the check and then found out the car would be fixed and sold at auction! The only problems were cosmetic and the air bags! They then called to say that because we had been in one accident in 10 YEARS we were no longer worth their time and they were auto terminating our policy. We even had accident forgiveness and safe driver perks! Some way to treat loyal customers.
Home scam , April, 2013
My first claim in 11 years and it was denied. I had unforeseen water damage. I was having deck replaced because something looked wrong and I was correct. The agent stated sudden and accidental. I am not happy with the outcome and hate the scam these companies perform
Good Bye Allstate, April, 2013
All State agent continued to escallate in price of my insurance. Every time I purchased a new car (NO ACCIDENTS) regardless of lower price of vehicle they continued to raise my rates. When asked why they said the vehicle was new.
Finally All State called and asked why we left after 18 years. When we told them why, they agreed the agent was wrong. They asked how they could get our business back. I told them if they gave me a year at no charge (even though it cost me more over 18 years) they said they could not do it.
I cannot figure how they continue to stay in business at this rate, but there are suckers born every minute.
I figure they will lose money over the remainder of my life as I will stay with my current insurance company.
Never again, January, 2014
We had an increase in premiums last year, when we called to inquire why, the agent said "it's a new policy, everyone got an increase, it happens about every 10years" which is utter B.S.
Next, don't file more than two legitimate claims in the span of 10 years. Acts of god, nature, wind, hail, tornadoes, those which are included in your policy, they will fight you to the end. Low-balling claims is their specialty - we have had to pay 3-4 times the costs to repair and replace that which was damaged by wind and hail. We were told to not file claims for "small things like wind and hail damage" but "wait for a catastrophic event like a fire or tornado with complete loss to file a claim, you'll get more". More B.S.
So, wind, hail, tornadoes being acts of god, nature, and not under your control, all get low-balled to the extreme in your claim. God forbid you live in an area where the wind blows or hail happens. When you need a roof over your head, Allstate doesn't feel that's important. When you need new windows (as expressed by the adjustor), Allstate doesn't feel that's important. But god forbid, if you suffer a catastrophic event where you lose everything, you MIGHT get their attention to a claim, or you may not and be cancelled instead.
Where is the Insurance Commission? Why is it not protecting policyholders? Why are we paying high premiums when Allstate low-balls to the point where you gotta wonder why you pay the premiums at all!!
Rip Of Scam Artists, March, 2015
Let me start out by saying I switched to them from a previous insurance company who had a rate way to high for a new car. I switched to allstate as they were lower in price and had some benefits. I was paying 190 a month for a year. All of a sudden I come home after a 13 hour long shift and get a letter from allstate saying here is my new payment schedule. Wouldn't you like to know that I had been accident from all year long with them and the new payments were listed as 325!!!!???
I called this thinking merely a mistake. I was told by a guy who said " oh well its because of the state, your state made the price go up". I said " Oh why would it double?" he responded by saying " well to many people put claims into the state so now we have to charge more." SO clearly I was mad by this point because why should I pay because of some jerk who kept hitting cars? Also we have had an extremely bad winter with near record breaking inches of snow!!!!! HOW IS IT MY PROBLEM? AND WHY ARE MY PAYMENTS DOUBLED!!!??
I told him to get his manager to fix this. He said his manager was busy. I told him fine I will wait on hold then. 10 mins go by and the guy comes back and said " My manager looked over your account there is no mistake but it went up because of a 17% discount we took off your account...." I FLIPPED OUT YET AGAIN!!!! So they said it was the state now they say they removed a discount for no reason??!
I said " I told you to get your manager, if he came over to you to discuss my account he should just come back over and talk on the phone because that is what I told you to do". another 10 min go by and some man came on the phone said there was nothing that can be done in a very nonchalant way. I said "you better fix this because theres no way you're scamming me and doubling my money for no good reason." he said ( being a jerk now ) " Oh heres the reason, its because you got into an accident in 2013. so thats why." HOW DOES THAT MAKE SENSE WHEN I JOINED THEM IN 2014 well after a YEAR of the accident . The policy would be affected when i joined not 2 years later after the accident. I told him this and also said " what would happen if you went home and found out that your rent is being doubled because your complex owned from 3 years ago didn't like you? " he merely just laughed at me and started getting rude and sarcastic over it all. Didn't care and also wanted to put this matter "high priority"..
It gets better because I had to go to class the next day and told them i wanted a call before the end of day on monday since it had been saturday when i called. She called back alright. She called at 4:26pm while i am at work and i called at 4:28pm and got her voicemail saying she leaves at 4;30pm. *(yeah fxk you too)* so i demanded by this point a phone call before 11:15 so That i could get to class on time and deal with this matter. I GET A PHONE CALL FROM THIS DUMB LADY AT 11:16. She merely told me theres nothing to do. That it wasn't her fault, that it was a policy that because i got my windshield replaced that thats why it went up.
SO NOW THE EXCUSES ARE :
State went up in claims,
the 17% discount removed ( which was actually a good driving discount and was removed because of the windshield )
windshield replacement ( which in their eyes is an AT FAULT accident)
They refused to tell me why the real reason is for them charging me double my original payment. I switched to a different company all together.
Maybe all state can go FCK THEMSELVES with the scams they are trying to pull.
The worst insurance company, April, 2015
The worst insurance company I field a claim three months ago and they got nothing done yet and I had a rental car by theme they took it away after 20 days plus all the lies that there agent told me nothing was done there agent told me
(Mr.tarek khatab)agent in long beach located at 2760 E Spring St, Ste 140
Long Beach, CA, 90806
I wanted to share this information with every one to make sure that no body get tricked like I did and it's not over we will see you in court Allstate and choose the right agents and employees next time
Claim hastle, February, 2015
Have had Allstate for over 40 years with minimal claims. Severe hail storm in area destroyed roofs, siding, windows, and cars. Filed claim which was simple and fast. Refused to provide coverage for 15% of siding not damaged by storm but would not match new siding being installed. One of few home owners in area that had problems of this type
Not Every Kind of Coverage, March, 2014
Have been with Allstate since they took over CNA. CNA should have taken over Allstate. They are a good starter company but fail when you get a plane, jet, big boat, need earthquake insurance or want to insure your antique car or boat. So great when you are 30 but as you make more and buy more stuff, they cannot cover or are not priced to cover your boat . So you I use BOATS US which is Allstate. Go figure. CNA had one statement. Allstate sends so many confusing statements that it is really client abuse. But have been fair and good but really marketing to average person who owns nothing.
Insurance rate, August, 2012
Price of coverage is $300.00 more this year even though I had no claims.
Denying Eligible Claim, April, 2015
I filed claim on my fixed indemnity policy. It pays out $250 any time one of us is transported by ambulance to a hospital or ER. It was originally denied because Allstate didn't read the claim properly. They apologized and said they would process it again. They denied it again saying no coverage at time of service. My service coverage began on 1/1/2015 and the incident occurred on 1/27/15..... I will be contacting them again. It seems like they simply don't want to pay..
BUYER BEWARE... HORRIBLE CUSTOMER SERVICE!!!, March, 2015
This is the worst customer Service I've ever received. IT's so odd because It use to be good. I was planning to renew but after the service I received. FORGET IT!!! I decided to cancel and boy was that one obnoxious thing after another. Took me 5 people to cancel service (that is 5 calls) not to mention being transferred over and over and I'm not sure if it's still done. Customer service is RUDE, lacking knowledge about service and overall horrific. WATCH OUT!!!
Cost, December, 2013
Looking for a better rate. Had rate increase with no claims loss. Will move to another carrier with better rates.
they call them ALLSNAKE for a Good REASON AVOID!!, February, 2015
Avoid these crooks at all cost, this is the worst insurance company in America.
you have been warned they do not pay out on claims and nickel and dime.
Run Away from Andrew Rice Allstate Agency!, March, 2014
Impossible to reach this guy by phone/email! Had to file a complaint with the national office in order to cancel my policy!
Handled Claim with Class., August, 2013
Allstate handled our claim with class, however since then our rates have gone up 400%. We are currently paying an unsustainable and unfair premium to insure our home.
too expensive, August, 2012
Although Allstate is less than other homeowners insurances companies, i can no longer afford the premium. to me its just too expensive
HORRIBLE WAY TO TREAT A LOYAL OLS CUSTOMER !, April, 2012
never had a claim , thjis last year there was alot of WIND near the roof in the rear of home, the work done was CONSTRUCTION COMPANY years ago was notproperly secured and wood got rotten siding.
I asked Allstate if PUTTING A CLAIM FOR THE FIRST TIE AFTER MORE THAN 27 YEARS was going to RRAISE PREMIUM, wasold NO.
THEY LIED !!!
Price is my only problem, June, 2014
I want home owners insurance to cover most of the replacement cost of my home. The real estate market being what it is now I could buy another home similar to mine for some where between 45 a 75 thousand dollars. I do not need to insure a 66 thousand dollar house for 125 thousand.
Don't give them your banking information, June, 2014
Asked for a quote and decided against policy. They debited my bank account for the non-existent policy anyway. They did refund the money, but now claim I owe for the non-existent policy.
Hospital indemnity plan, July, 2013
I had surgery in March. It is now July and still no check to help pay for hospital bills. Every time I call I get the run around! Was offered by my company so I signed up for it since I have Crohn's disease. I am NOT HAPPY AT ALL!!!!!!!!!!!!!!!!!!!
WORSE INSURANCE EVER, March, 2015
AVOID THIS INSURANCE COMPANY!
I bought a new vehicle and it got broke into. THIS IS MY FIRST CLAIM TO USE IN 10 YEARS, and instead of approving the claim they keep giving me the run around. My new car has been sitting in the garage for over a week now.
I ALSO HAVE NEVER RECIEVE A TICKET,
So here I am, a loyal good customer for over 10 years, getting treated like crap for my first claim ever.
CHOSE A DIFFERENT INSURANCE WHO ACTUALLY TAKES CARE OF THEIR CUSTOMERS!
home insurance, June, 2014
I am insured with Allstate, but they don't insure homes on the market for sale.
comparing insurance rates, March, 2014
We have been with this company for years. Annually, I compare the rates. So far, I have had not had a clear reason to change.
They made me review to proceed, January, 2014
I wrote one. Good service for a high price. Local LA agents are disinterested in getting new customers.
Not sure yet, January, 2012
I asked for cheaper liability insurance (was with Geico) as my car is 11 years old and paid for. I now have a full coverage (almost) policy at $30 more a month than my other policy and wondering how I ended up here.
You are NOT in good hands with Allstate, July, 2015
Worst auto insurance company on the market. If you're reading this review, you can save thousands by not switching to Allstate.
Good company, homeowners no installment plan , February, 2014
have done business, auto, homeowners, for 10+ yrs. and no problems. time for renewal of Homeowners and they will only take an annual payment. If installment, require interest contract. I refuse to pay interest for installment plan on any insurance policy. A fee is okay, but interest is not considered industry standard to me. I want to shop around and see what I may have been missing out on by blindly following Allstate just because I have always done business with them. They are a very good reputable company with excellent personal customer service but the requirement to pay an annual premium for Homeowners policy unless having to pay interest is not what I want.
Satisfied Customer, August, 2012
Allstate has been a fine company for our renters insurance. They seem to have gone up in premium even though we haven't filed any claims; so we are searching for a lower rate.
You Get what you pay for., February, 2015
I have been with Allstate for 12 years. My agent is great. My Allstate agent has gone above and beyond for me on 2 different occasions. I don't even want to imagine what those claims would have been like without them. I may be able to find cheaper coverage, but nobody can duplicate the level of service and true protection I have received over the years from my Allstate agent. I would never sacrifice the piece of mind. There are plenty of less important areas where I could scrimp and save, not the protection of my family and assets. The true definition of VALUE!
The company has a great customer service and the coverage is less for the same amount. Previously I was with State Farm for 20 years and they cost me more than $100 more/ month than Allstate.
Excellent Provider for 5 years, March, 2014
I have had great rates with Allstate for at least 5 years, but in the last year, the rates have started going up little by little each month. I think it's time to shop around.
Cost, August, 2014
Price to high for insurance.
Shopping around, March, 2014
Have not had any clams yet however there 800 phone rep was a little cores. She said that there have been a lot of clams lately so your price has to go up.
cost, January, 2014
I am looking for less expensive homeowners insurance I am on social security and I am paying 289.00 a month. Hopefully I can find insurance less expensive.
Car insurance company, January, 2012
Allstate offer: many city agents, very close to local agent, reasonable premium, easy access by Internet, offer additional insurance for other kind of vehicles, good services, cheep home insurance.
I have had this agent since this house was built. I have had great service but I this time of raising prices on everything and having to live on a small budget, I am looking to get the best price I can at this time.
don't use Allstate, money is used for commercial, March, 2015
the Allstate inspector named on Don onski come out to check out my roof because of water coming into my living room. He stayed on my roof 5 minutes and a minute on the second roof. call me back and said that he could not cover my roof because he didn't seen the damage who can see damage in 7 minutes. He claimed that he was very thorough. on believable. in good hands my ass.
Change in coverage, November, 2012
I have had an HO3 policy with Allstate for many year and only one claim, smoke damage. House recently sold in short sale and requested to change to HO4 Renters Policy, change denied due to prior claim. Forced to seek coverage with another carrier.
Happy with Allstate, March, 2012
I have been insured with Allstate for close to 20 years and I am completely satisfied with my policy. the company, regular swevice, and excellent handling of claims. One was a major problem involving fire and we were well cared for.
My experience with Allstate Auto Insurance, March, 2012
i have always been satisified with how my claims have been handled. I had one for an accident with a deer & one was hail damage. Customer service from my agaent was excellent
M.R. Gill, March, 2012
We have been very happy with this company and do not plan to change any time soon. We have been with them for 18 years and we have always been able to get any and all questions answered with good results.
Allstate is a awesome company, March, 2012
My insurance policy is very low, and my agent and his assistant that I talk to every month are like family. I will never switch to another insurance company.
Allstate treats , November, 2015
I have filed a personal injury claim with Allstate. I have 4 kids involved in the accident. Allastate didn't give us convincing offer. I told them that my kids are human beings and they have a physical and emotional injury. Allstate has a very bad policy in making adjustment for kids. If I have animals involved in the accident may be Gieco or any other company may pay more than what Allstate wanna pay for kids.
rating allstate, January, 2014
allstate is fine but I found less costs with another company and I am noe shopping for a different company soon.
satisfied where i am with what i have, March, 2012
Every time I call I talk to a real person. Whenever I made a claim they settled promptly. My rates are low for the coverage I have. I've been told that by other companies. I have no complaints.
looking for better cost, July, 2012
just looking for better cost of ins. thank you so much mrs judy deleon
allstate auto, January, 2012
i chose allstate because the price was better than my insurance compony i had and allstate is a mayjor compony and had just come back to my state of ma
Great price, great policy!, January, 2012
After comparing rates from different companies, I found Allstate to be the cheapest for me and my family. The agent I dealt with was very polite and helpful in the shopping process.
best in town, April, 2012
the best insurance in the United States they are there
when you need them all ways give you a call if there is a problem...
fast service, March, 2012
very fast claims service over all.I have filed numerus claims With allstate in the many years we have had allstate always fast .
Allastate Insurance Company, March, 2012
We have been satisfied with our agent Mr. Savage and his staff, they have always being very attenative whenever we have a question on our car, homeowners or life insurance. Even when we have had a claim with our auto and homeowner's.
Allstate Review, January, 2012
I have had Allstate in the past and it was a great insurance company. Service and personal we always very curtious and helpful. Got into a money crunch and had to go cheaper but I am back and I am as pleased as before. My agent is super..
I love Allstate, April, 2012
I have Allstate for four cars, my home and life insurance. I love it! IF I could add my business insurance to my Allstate account. Allstate rocks!
My Review, July, 2012
I am attempting to purchase new home insurance due to a increase in my policy.
compasionate, understanding, insurance, March, 2012
Allstate works to please their customers they will work with you when struggeling financially and make it extremely easy to file a claim and finalize it so u can get your vehicle back in a timely fashion and the work performed by someone you trust not just some car flack that your insurance may provide.
allstate review, March, 2012
i am very satisfied with allstate they have been very fair with my policy bsaed on my age and driving record.
LOOKING FOR INSURANCE FOR LESS, January, 2012
I CHOOSE THIS INSURANCE COMPANY TO GET MY INSURANCE FOR LESS AND GET IT FROM ONE OF THE COMPANIES IN THE BUSINESS
Excellence in customer service, January, 2012
They have the friendliest people who are always ready to give you answers and solve any problem with a smile
luis t martell agency orlando FL, May, 2016
Poor service at this agency no communication after being a loyal claim free customer, This agency wants only your money, Allstate is fine just NOT this Martell agency, Avoid at all cost any other agent would do fine, No respect for loyalty NONE
Person at fault wins, March, 2016
Back in 2014 I was sitting in my car in a handicapped Kaiser Permanente parking lot in West Covina, CA. I was getting ready to leave when an elderly woman parked and hit the handicapped pole which landed on my car hood. The very elderly woman who hit my car denied it and said it was not her fault, she was vile & did not want to exchange insurance information so the security called the West Covina department because I asked and he came out and then we disclosed info. This vile woman admitted hitting the pole to the officer. In the end, Allstate did not fight for their customer, they were unable to get information from that officer who was the witness and I attempted and contacted officer and he never responded & that was very disheartening that he couldn't even provide a statement of what he witnessed, that was disgusting. The Kaiser parking lot had a camera in the location where this incident happened & they wouldn't release the video, it was really injustice on my part and for Allstate not to step up & fight for their customer is unexceptable!! The vile woman's insurance sure fought for her & acted like it was my fault, which was ridiculous, which was Farmer's insurance which I will be switching to as soon as I'm able to. The vile 90+ year old narcissistic woman won & Allstate didn't care. I think the fact that this woman threatened the police officer that her daughter was an attorney scared him & probably Allstate as well. The fact the West Covina PD & Kaiser did absolutely nothing sickens me that nobody cared this vile woman got away with it. At the very least Allstate needed to advocate as much as they could, but it never happened.
To not be backed up by any of the entities says a lot about these companies & departments.
Horrible service, January, 2016
They were so unhelpful and uncooperative with my car accident, so many phone calls begging people to tell me details of when they were coming to inspect my car and reused to tell me. I hate Allstate, good hands? I'd be more happy in the hands of a monkey.
Patricia Egberts - Allstate Agent, Deptford, NJ , January, 2016
I've been with this Allstate Agent now for 2 years. In that two years, my policy jumped up by $15.00/month. I've always paid my car insurance on the 25th - the day it was due. I NEVER had a problem - until today. I logged onto the Allstate App and loe and behold, my insurance jumped from $145/month to $164/month!! It was a late charge!! I have NEVER been charged a late fee!! And the payment is due today!! I was infuriated when I saw this. I immediately called my Allstate Agent, left a message for them to return my call - they never did. I then proceeded to get quotes from other insurance companies. Geico came in at $92/month!! And with far better coverage than Allstate! Also, both comprehensive and collision deductables are $100 with Geico. With Allstate, it was $500! And I'm now paying way less. I understand when I first signed on with Allstate my credit score wasn't great (thanks to an ex husband). But since then, my credit score is now in the mid 700's. There was NO reason for my car insurance to be so effing expensive. Whatever you do, do NOT use this Allstate Agent!! She sucks big time, and so does her husband, Rudy. I tried getting renters insurance with them last year, after Rudy told me it wouldn't be a problem. When I cancelled my current renters insurance and called Allstate to sign on with them, Rudy told me I was not eligible for the insurance, for whatever reason. I was so mad at his inconsistency, that I lost my current homeowners policy and had to sign up with another company. Such aholes. If you are going to go with Allstate, I highly recommend anyone else but this office. Allstate is a great insurance company. But these agents are horrible.
Scam, January, 2016
This company is by far the worst insurance company I have ever dealt with. I have had 2 of their insureds hit my vehicle while talking on cell phones and not paying attention to the brake lights, car, and intersections in front of them. Even though the police report stated their insured was at fault and they took fault for the accident, this company will not pay for necessary repair to my vehicle. Twice.
You have one job...when your insured is at fault you fix the other car that your insured hit. I even had a claims adjuster tell me that maybe someone hit my car when I wasn't around and didn't really leave any damage, but magically that is where the damage to the section of the vehicle that their insured hit me. This company just takes peoples monthly payments and the negates their sole responsibility. They should be shut down for all the money and repairs they have robbed people of.
Car insurance more than doubled after one accident, December, 2015
I have been with Allstate for more than 20 years.After one auto accident and no moving violations or any other tickets,The Allstate insurance investigator from the San Diego office stated "Even though your SuperDuty Truck brakes locked up and you slid into the vehicle in front of you,Ca law deems you're at fault,and the ford ranger that slid into you're rear bumper of your truck he is at fault for hitting you,so you will be getting a nasty letter from me.She did not tell me that Allstate would be having me pay for the cost of my repairs on my truck.They raised my vehicle insurance more than double the Amount per year for Three Years....Do not ever agree to do a recorded interview over the telephone. I am a retired peace officer and their questions were interrigating and offensive .I felt that I needed an Attorney. So even though they said they were there for me,Do not believe them.I now have two Dash Cams in my new dodge vehicle for my protection. Still looking for a class action lawsuit against Ford...
Policy Cancelled with no notice., December, 2015
After over 15 years with Allstate my wife passed away late in October who happened to manage our finances. On any account after this it took me a few weeks to get on top of the bills one of which was Allstate for our Auto Insurance. I noticed that the payment was past due so I called Allstate to sort things out, the agent had me pay $204 for the November Payment which was past due it was now November the 16th. OK, So a few week later I drive 4 hours away from home to pick up a new truck, part of the transactions was to transfer my insurance over to the new vehicle, when Allstate was called I was told that my policy had been cancelled in November because of non payment of the October bill, I explained my circumstances to the agent on the phone who basically said there was nothing he could do because the October Bill wasn't paid, So I said I can make payment for whatever was past due, his response was that he could not help me because of a history of missed payments, now we'd never missed a payment in 15 years till the one the was apparently due right when my wife passed away so how we have a history of missed payment baffles me and now I was stranded 4 hours away from home with no insurance.
I still have not received any kind of notice of cancellation, in the mail or via email.
Gee Thanks Allstate, I wasn't really in good hands.
An any account a call to Gieco from the Dealer got me on the spot insurance for 40% less that what I'd been paying Allstate.
Very unprofessional service, November, 2015
I was an Allstate customer for over 25 years. My wife who passed away 2 years ago had two minor accidents. My policy has been getting more expensive over the years. I contacted my agents office concerned over the increases and the possibility of comparing rates with other companies. I was told that my policy would be reviewed and I would be called back in approximately 30 minutes. That was 4 days ago. Over 25 years of never a late payment! I am now with USAA.
Beware of Billing, September, 2015
Please get all information regarding billing when you initially sign up. I signed up for insurance and signed up for auto/easy pay. I had been in the easy pay program for just over 2 year when I got out of it and wanted to make my payment on my own as I sometimes pay my bills early when I have the opportunity. When I got out of the program, I called the customer service desk and was not told about the increase that would occur. My bill for October went up to $339 from $113, so I was quite shocked. I call Allstate and got 4-5 different answers as to why it went up. The last conversation I was told it was because I was billed in the rears because this is how it is for auto pay. In addition, I had to pay the first and last months billing. So, now I am ahead by 3-4 months which really does not may since. They want me to pay $339, but my total bill is $439. I explained that I only had 1income and asked if I was placed back on easy pay was there a way to spread the payments out. I was told no. I do not believe in that as people are able to manipulate their systems to correct issues. I should have been given the chance since I was not told it would go up. Had I known I, I would not have gotten out of it. I am all about saving money. I am beyond frustrated. I would cancel my policy, however, they are the cheapest for the coverage I have. I cannot skimp out on insurance because CA drivers are reckless and I would hate to have an accident and not have coverage. If you can afford to go somewhere else, go. If not, please get all of the hidden details upfront and ask lots of what if questions. Good Luck
BEWARE OF AMY JENSEN!, July, 2015
BEWARE!!!! Amy and her staff are extremely attentive to male clients, and treat women like trash. They sent my husband an extremely personal card (how much they "care" about him (underlined four times) "a lot" (underlined four times) in the mail and when I told them it was inappropriate and asked them not to contact my husband in the future, Amy told me that she will continue to contact my husband unless he called her personally to tell her not to. Amy insinuated a personal relationship with my husband and was extremely rude to me. I am contacting the State Licensing Board to file a formal complaint!
Executive, June, 2015
Allstate is a good company but rates are too high and if you shop around you can get more for your money at a cheaper price. Don't believe the hype. Shop around. Customer service is at it's lowest with my agency.
ok, March, 2015
i'm not sure this has been worth my time. It should have given me an opportunity to exit quicker. thanks
homeowners, February, 2015
First experience with homeowners insurance. Received cancellation notice 2 months after purchasing for the 31st. When bill came found they cancelled 4 days earlier, looks like I was uninsured between plans.
????????, August, 2014
Good agent high cost, August, 2013
I have had Allstate for a long time. Now that I retired I have two cars and the cost has gone up too much. I am looking at other companies because of the cost. My wife and I have a perfect driving record and still the high cost. It isn't hard to beat Allstate on cost of auto insurance.
had no problem
A very disheartening action taken by Ins.Co. , July, 2012
Allstate has been a very reliable insurance company.
We have been insured by them for about 23 yr,s.
But, sadly they have decided not to renew our policy.Nor any other mobile homes,(manufactured home)
Louisiana Alllstate Revew, June, 2012
I Insured my house with Allstate.. Doubled for hurricane coverage. Also my
agent did not call me to let me know.
changes, April, 2012
I have to make many changes to my policy and they are always polite and very helpful. I plan on staying with my present company.
ALLSTATE, April, 2012
SOME OF THE ALLSTATE AGENTS I,VE DEALT WITH IN SC DON'T TELL YOU ABOUT EVERYTHING DIFFERENT SAVING OPTIONS. HOPEFULLY IT'S NOT LIKE THAT EVERYWHERE.
Im in good hands with Allstate, March, 2012
We have had a couple of accidents that was not our fault, our agent helped us through it and got all the claims taken care of.That meant so very much to us.We prefer to stay with Allstate.
Great Insurance, March, 2012
Really satisfied so far and most likely will renew our policy with them.I really recommend it to everyone that need a good deal.
none, January, 2012
never needed them yet to find out! they came to my house, gave me both renters and auto prices, set up my payment plan. And as I said I have never needed there services as of todays date!
Excellent coverage, March, 2014
Very professional and easy to do business with.
allstate ins review of perfor, January, 2012
I started with Allstate as an insured. Then I became an agent for nine yrs. The Customer service of claims is one of the best in the industry. they really have it down to a science. Auto/homeowner-catastrophic claims..AWESOME. The rates are a tad higher that I would like however again the claim dept makes up for that. Having an agent that's on your side is worth it all when really needed
??, March, 2016
Designed for those who have their life together., January, 2016
Allstate has been great. I switched from GEICO knowing I'd be offered more coverage options, rewards for being a good driver, etc. And all for the same price I was currently paying. Now, while this was not a savings financially, it was definitely a lot more piece of mind knowing I had been given deductible rewards, Multiple accident forgiveness, and more. They do an Insurance based Credit Score, so if you have bad credit... this might not be the place for you. Continuous insurance is also a major factor. It's not that Allstate has bad premiums, it's designed to get those who "have their life together" more preferred ratings versus others. This is obviously my opinion but after realizing how it works and knowing what some of my friends were quoted... it sure seems to be that way.
Afordable, August, 2015
The prices are very reasonable compared to other companies that are well known companies and it offer a varied of levels of coverage.
insurance, July, 2015
i. like. em. period, May, 2015
I. Like. Allstate. Because. They. Make. Sure. I'm. Happy. With. Them. They. Are. Not. Pushy. Trying. To. Give. You. Something. You. Don't. Need. Like. The. Other. Insurance. Companies
Love it it so great.
Awesome I need insurance, March, 2015
Owner/ land lord, March, 2014
This site runs my information together the information of the rental house. I have 17 houses insured with Allstate and if they would take more I would give them all three of the remaining houses presently with GUA whom I don't want to keep.
Allstate has got you covered., August, 2012
Allstate has demonstrated dependablity, when it was most needed. The cost was moderately priced, when compared to other insurance companies.
We're in good hands!!, August, 2012
When I was shopping around for insurance Allstate was the best way to go. I couldn't be happier and more satisfied. My coverage is awesome and the cost is low. I recommend Allstate to anyone. We're in good hands!
Homeowners Insurance, August, 2012
Have owned five homes and all have been insured with this carrier. Have never had to file claim but am told by others who have thatthey were extremely satisfied with service.
Allstate review, April, 2012
I appreciate the way Allstate runs their business. I am satisfied with this company since we began using them since we moved to Washington state.
Agent, April, 2012
We love our agent. I'm certain that I could probably get the home/car, etc. covered for the same or less $ but, I would never leave the agent that works so closely with us.
Call or Visit Kailua's Allstate Ofc Reid Tokujo, May, 2016
I'm not sure if any of my now, 3rd attempt and over an hour, trying to submit a top rated review, only to help someone decide on homeowners insurance. Title speaks for itself. The correspondence of ALLSTATE's agent and adjuster with our homeowners insurance is 2nd to none, and I'm a policy holder as I never ever would've thought that a FIRE would happen at my residence. It's definitely a very stressful situation or more of an ordeal, but FIRE'S are REAL and it damages, disintegrate anything in it's path of destruction..Again, GO ALLSTATE...Thankyou
I'm Starting To Live Again , May, 2016
I have written a lengthy review earlier and I don't know how to look for it. I submitted it as I rated 4 to 5 stars on rating scale. I cannot at this time do another. Bottom line is that our agent Reid Tokujo and our claims adjuster really work in sync and any policy holder would definitely want that kind of correspondence, resulting or favoring more than expected claims settlements expectations, I feel. I really think that we are really lucky to have a team like Reid and Welton of Kailua, Honolulu, Hawaii to assist or handle our claim, as I get over reactive when it comes to anxiety, but I feel very confident about our Allstate's team that's truly loyal with their policy holders, of course not with anyone knowingly submits a claim with fraudulent intentions, as these kinds of delinquents will be caught up with, some thinking they succeeded in defrauding their insurance company but email@example.com all catch up with these deserving worms. GO ALLSTATE, especially when you have a team as they, that I mentionend that's committed with persistence, diligence and true loyalty. Couldn't be more great fulness Allstate for having intelligent young men as these that represent ALLSTATE......
Excellent!!!, May, 2016
I have been a customer of Allstate for over 11 years and previously insured with various other companies for about 20 years. I have had 3 accidents or so in my family over the 11 years and the most recent was a car totaled. I was very upset about the car being totaled. Allstate was very understanding and made the claims process smooth and also paid off the bank quickly and settle with me. The agent was excellent and the Adjuster. I have always found the local people to be wonderful to work with. I did not use an 800 number.
Very Poor Customer Service, May, 2016
We will be switching from AllState ASAP. Their customer service is a joke. They do not respond in a timely manner to claims. Took 12 days to get someone out to look at the problem. He wouldnt even climb under the house where the problem was & denied the damage anyway. Problem was listed as a sewer backup...this was never corrected either. Will be cancelling as soon as all of our paperwork comes through. Don't waste your hard earned money. Complete waste!
They are fine until you file a claim., May, 2016
On 7/13/15 an area in Woodridge Illinois experienced a hail damage event, as documented by the national weather service. Many homes in the area had damaged roofs, and in the area that I live 85 roof replacement permits have been issued between 8/1/15 and 3/31/16. Many homes were visited by roofing companies that knew our area had damage. I had a roofer come out and stated that he did see roof damage and he showed me pictures. We did file a claim, and Allstate sent out a team of two to review the roof. Allstate found NO hail damage on our roof. Coincidentally our neighbor was also having their home inspected (State Farm) and they were granted a new roof. We are left to conclude that Allstate treats policyholders differently than other insurance companies.
The best, around , May, 2016
ain't nobody gonna keep you down
its an insurance company
so i could just type anything and it would appear here
deny and delay, May, 2016
took forever to do anything about my claim and then they denied it anyway. Total waste of having insurance in the first place
Forced To Cancel, May, 2016
Had Allstate for an extended period of time. I never had a bad experience using their auto insurance. The issue is that their rates are VERY EXPENSIVE. They raised my rate every single pay period, and every time I dropped protections (dropped a vehicle, went from full coverage to comprehensive, etc.) they just raised it back up. Finally I was left with bare minimum cover for ONE CAR and was paying more than an excessive amount of money. They hit me with bogus charges constantly, but somehow validated these charges over the phone. Not sure if I'd reccomend Allstate, they don't stick with their quotes.
Excellent & Outstanding, April, 2016
My Agent name: Inussey Badgley was very helpful, In explaining the quotes, were I could understand everything. She very nice, I would recommend her to all my family & friends. To talk to her if they need home owner insurance.
Allstate is unprofessional , April, 2016
I spoke with a representative of Allstate on the phone to set up insurance for my minivan. She kept laughing in the background and was difficult to understand. I'd just put all my info into allstate's website and made a payment using my debit card. A confirmation link came up but wouldn't let me click on it. When I spoke with the representative on the phone, she told me my payment went through. Well 5 days later I was in a small fender bender and I called Allstate to get my insurance info for the other driver and Allstate said they had no record of me at all. So because of their own websites glitch, my payment never went through and they said they had no record of their own representative calling me even though I have a record of them calling on my phone. They refused to help me so I had to pay over $2000 out of my own pocket. It's just not worth the risk to get insurance with Allstate, go somewhere else.
AllState Your In Bad Hands, April, 2016
Allstate went out of their way to put a use damage part on my car, the shop tried to talk to allstate too but nothing. I've never had such a hard time with anything like dealing with this claim. ALLSTATE YOUR IN BAD HANDS!!!!!
over charge, April, 2016
Kept charging me for a truck I sold. Changed my policy to plpd even when I still had a lean on my car. Then told me it was a good thing I didn't get on an accident because I signed for it, then told me I don't know how the policy got changed, but i would have been responsible. The same way they kept changing it so I have to pay for a truck I sold 2 yrs ago. Fought 2 get my credit and they only went back 3 months. It was alillte cheaper so i switched to allstate, but u get what u pay for. After 3yrs my premiums never stayed the same went up every yr. So I switched 2 another agent and saved $ cause they kept raising my rates. Never had any claims on house or car. Would have paid more $ to switch but accually saved $. Now they r still ting 2 get $.it's OK I'll pay them when they give me my all my $ back from that truck.
A nightmare to work with, April, 2016
We have been dealing with Allstate for a storm damage related claim to our home and yard. It has been an extremely frustrating and time consuming process to move this relatively small claim along. Note that we had given them estimates from contractors that we know and trust -- and that are NOT padding their bill. Goodness knows how this would be if our home had serious damage! It was surprising to notice how the adjustors (we had 2!) demonstrated poor knowledge of construction materials and real costs and limited capability of explaining their calculations. One cannot help but wonder what the financial incentives are to the employees of Allstate in denying coverage.
i think its a great deal, April, 2016
I think its a great deal. the policy cost was reasonable and the customer service was excellent. i would advice any body to sign up
Terrible Customer Service, March, 2016
I can never get a hold of my agent for any questions or changes to my policy. Eventually another agent was assigned to help out my main agent due to work load and it's the same story.
Horror, March, 2016
Very expensive not fulfilling their promises. Do not appreciate customer!!!!!! Do not use services of amateurs and speculators They simply waste your time and money!!!!
Their processes resulted in under insured home, March, 2016
My region experienced a storm with high wind speeds. This resulted in damage to sections of my roof. Insurance adjuster came out and reported that their records show that the roof was 38 years old, past the life of the roof, however his expert opinion was that the roof was about 10-15 years old. That this discrepancy was going to be a problem.
This is a house I only purchased a year and a half ago. When I got my insurance, we did a phone interview to receive an insurance estimate. During the phone interview we stated that the previous homeowners reported that the roof was replaced 12 years ago. When we purchased the house, the inspector noted that the roof's age was in agreement with the replacement date provided by the previous homeowners. This information was provided to Allstate's Underwriters. Since this and other discrepancies didn't amount to more than a 5% overall change in the value of my house, they didn't bother to update their records on the house. They also didn't inform my insurance agent of these differences, so they didn't update the records.
They required that I provide proof of when the roof was replaced in one of the following ways.
- Invoice : didn't have because I didn't own the home at that time
- Statement from previous owner : They do not return my calls
- Statement from neighbors : None of my immediate neighbors lived in the neighborhood that long ago.
- Building Permit from the City from that time (Surprise surprise, the previous owner didn't do the work with a permit!)
All we had was the realty listing. After a few days, they finally accepted that and then took a week and a half to update their system! It has been a month, and I haven't received details as to what or how much is going to be covered.
Since the initial claim, ANOTHER wind storm blew through yesterday and caused MORE damage! Now I'm faced with possibly a SECOND claim??
shitty customer service, March, 2016
my car broke down and we had to call allstate services to tow our car. One conversation took so much longer than it had to and we kept getting reconnected to another person. The last person we called was SO rude he couldn't hear us and shouted at us in a really pissy manner like jesus christ i get your job is really shitty but keep your shit together. Allstate is a disappointment to the service and support it claims to have.
Not honest and very dissapponiting, March, 2016
I purchased home insurance from Allstate and in the beginning I was happy with the premium. After two months of contract, an email was sent to me from Allstate that I HAVE to switch the auto insurance to Allstate in order to keep the home insurance effective, a fact that wasn't informed in the very beginning before getting the quote for home insurance. And few days later after a refund was reimbursed to my credit card without even informing me, and my home insurance policy was cancelled. And when I contacted Allstate and asked about the reason of cancelation, I was informed that the reason was not switching the auto insurance to Allstate. And when I asked Allstate for auto insurance quote, they did not respond to me anymore. I'm very shocked and dissapointed from Allstate because of their ridiculous action, not being truthful and very bad costumer service, that I've never seen in my entire life. They caused me a lot of headache and stress. I never never ever recommend this insurance to anyone. There are a lot of better insurance companies out there which offer better premiums and deductibles.
DISAPPOINTMENT, March, 2016
The worst customer service ever. They overprice their policies. They did not defend my case at my accident. They charged me extra for no reason. They lied and didn't call me back even though they( the agent) said they will. Worst insurance company to deal with
A very sweet and simple quote
not dissatisfied but looking for a better premium, February, 2016
Good company with good follow up and found that they returned their call promptly. I believe that the required coverage in dollars was not needed . Consequently the premium was higher than desired.
Allstate Insurance is so awesome to have, February, 2016
Allstate Insurance is so awesome to have. Claims, policy quotes, billings & their customer service dept all are excellent. Thanks Michael Toro.
Easy, February, 2016
Rate was less for good coverage. This was in Oregon, I am in South Carolina now.
Premium Cost for Premium Coverage!, February, 2016
Allstate has been awesome! covered my kids' auto accidents (4 total in 5 years), unlocked cars numerous times for them, easy for our mechanic to receive payment, available 24/7, just love them. prices have increased, granted mostly due to the accidents, however even our homeowners went up $400 in one year, no claims either...Great coverage and reliable but just getting too pricey for us....Sad.
Not good when filing claim, February, 2016
Local agent I talked to was very friendly and nice. I thought I was in great hands. But now I have filled a homeowners after a majority robbery. They stole everything from sectional to electronics, jewelry and so much more. 1800 number handles all claims not the friendly local agent. I am guessing their job is to pay out the bare minimum as possible. Requesting proof I owned the stuff, the boxes my electronic came in and manuals were also stolen from my basement . They make me feel like I am scamming them when they are the ones scamming me. I can't wait for my claim to end and hopefully I will get something out of it. Don't use Allstate!!!!
Allstate’s Bait and Switch Tactics. , January, 2016
We switched to Allstate because of lower rates offered. At that time, we told them that our roof had about 5 years remaining and we would be replacing it in 6 months anyway and we needed to eventually repair a deck. We were assured it was no problem. An inspector was sent out who also called out mossy walkways (easy fix) and a shed roof needing cleaning. We were told that as long as we replaced our roof within a year and treated the shed roof we would be good to go though we would need to eventually need to repair the deck. We replaced the roof ($38,500) and treated the shed roof for moss. Allstate cancelled, sent us over to another insurance company for less coverage which is 40% higher in cost. We’ll probably replace the deck and install railings soon however with all the Allstate hassle we’ll go back to our previous insurer Farmers. We are totally annoyed with the bait and switch tactics employed to garner new business and the bad advice from Allstate. There is no excuse for doing business this way.
Insane rate increases for NO reason!, January, 2016
I decided to go with Allstate in January 2015 after I purchased my second vehicle because my previous insurance company was going to charge me through the roof for coverage on both vehicles. When I was originally quoted from Allstate, my payments were $580/6 months for both cars so I thought WOW! That's fantastic, I'll go with Allstate. Renewal comes around in July 2015, my premium has suddenly raised to $638. The rate was still reasonable but out of curiosity, I called the local office and asked why my premium went up, she stated "Oh because there was a rate increase. We haven't had a rate increase in 4 years...." I thought okay, I understand. 6 months come around again, it is now January 2016 and my premium is now $726!!!!!!!!!! WHAT THE HECK!!! So, I call the local office again, the guy states "Oh it's nothing you did, we just had another rate increase." So within one year my premium has gone up $146!!!!! AND I DIDN'T EVEN HAVE ANY ACCIDENTS OR TICKETS!!!!!!!!!!!!!!!!!!! Horrible, horrible premiums and excuses. They act like they are helping you with all their "discounts". HA! I'm cancelling my policy today. :)
Poor response, January, 2016
Dealing with the Brandon Walters agency in Irving, TX has been a nightmare. On the death of my wife's brother we tried to cancel the policy that was being paid auto withdraw from his bank. We were told at the time of death that it was canceled but it was not. After months of work we were told that we would get a refund. Nothing has happened except the way the policy was to be paid. They will not respond to our calls and have lied about the refund. Trying to deal with Allstate main office has been useless. They refuse to speak to us claiming company policy when we have furnished all the necessary papers to the agents office. Upper management hides itself and you cannot talk to anyone in "real" authority.
good, December, 2015
looking to compare prices and this what a site that offered instant online pricing, just checking to see if they are compatible
Scammers, December, 2015
The company uses bait-and-switch method. After luring you to switch your home insurance by initially giving you a low premium they then perform their own home inspection and increase the initial premium by 30%.
Better than others, December, 2015
I feel like all insurance companies are scam artists. At least Allstate does the claim satisfaction guarantee. My claim was a mess partly due to the mechanic I used to fix my car but a few minor customer service issues from Allstate. I wrote a letter to claims satisfaction and got 6 months worth of Auto free for my trouble.
Cheapest at time, November, 2015
But rates have increased $300 since last year.
Horrible customer service, November, 2015
Filed claim nov 8. Turned in all required info for claim in timely manner. Nov. 23 I still am dealing with this unorganized company. Agents never return calls and never answer their phones . When you call they keep transferring you to different agents who all do the same. "I will call you back , or here is my number " which they never call back and when you call be prepared to talk to a voicemail. Worst service I have ever recieved from an insurance company. Oh I will NEVER refer any business owners, friends , family, nor animals to all state. As soon as I get them to handle their job I will be canceling the remainder of my piolicy and going to a company who cares about the customers. The only reason I put any stars is because you all didn't give me that option. But i say 0 stars.
worst car insurance company ever, November, 2015
total premium increased with no valid reason, mostly like others are complaining about, allstate fault yet they refuse to give me a manager saying managers dont go on the phone,refusing to give me my money back and did not provide proof of the increase in the premium,approving that it is allstate fault but refusing to return the money, never seen that behavior before, possibly they got mad because i was able to get a lower premium from another company.extremely bad customer service , they dont know what they are talking about nor what they're doing and they dont know how their systems work
Very bad on claimS, November, 2015
Horrible with claims and very bad customer service on successful people with the attitude and I am not very happy with the way they handling my claim I was hit by one of the customers and they are the client everything and they are not taking care of their drivers
HORRIBLE!!!, November, 2015
I am just baffled as to how a company this large can get away with the things that they do. I was in a car accident on Oct 13 and my car was totaled. It is 5 weeks later and I still do not have a check to replace my car, and even though I am paying for the service, Allstate will not pay for a rental car. I had to receive and am still receiving medical treatment due to the accident. Never have I been contacted by anyone to help me out with that. I have submitted several bills/receipts and have never been reimbursed. I have left dozens and dozens of messages with various people including my Allstate agent. I have never had a call back about one thing. I have thousands of dollars of medical bills to pay that should be paid for via Allstate and I have been carless for over a month. I am horrified and disgusted. I have tried to reach out to anyone to get any information. DO NOT GO WITH ALLSTATE.
Horrible company to do Business with, November, 2015
I was in an accident with an Allstate insured driver about 3 yrs ago, The driver backed in to my car. Admitted fault and the insurance company Allstate accepted Liability, OK great right (NOT) @ days after they accepted Liability they said too bad so sad we decline liability and are not going to fix your car. OK that was incident one.
A week ago an Allstate Insured changed lanes and side swiped my truck He admitted fault and offered to pay out of pocket I said OK then he did not follow through with his promise so I filed a claim with Allstate they contacted there insured he said that he did change lanes and hit me and again they accepted fault then two days later they changed there mind again. I believe they are treating me this way because of previous experience's with them. IF YOU NEED INSURANCE ALLSTATE IS NOT THE WAY TO GO. I WOULD RECOMMEND ANY OTHER INSURANCE COMPANY OTHER THAN ALLSTATE.
YOU ARE NOT IN GOOD HANDS, November, 2015
Filed a claim to replace property that was lost on a trip. Property is covered in full under rider within Homeowners coverage. Was made to feel like I was running a scam on Allstate. At this point have not received payment or a single document in response to dozens of inquiries. But I did receive a renewal request! Everyone who I talk to, including my Agent has gone underground, I have filed a BBB complaint and Im considering legal representation. I cannot in good faith recommend their service or product to anyone.
This review is for Allstate a very professional co, November, 2015
Allstate has a very good reputation good customer service. I would recommend and have recommended Allstate to my family members and friends allstate has been around for a long time and I know that I'm in good hands with Allstate.
Very unprofessional service, November, 2015
I was an Allstate customer for over 25 years. My wife who passed away 2 years ago had two minor accidents. My policy has been getting more expensive over the years. I contacted my agents office concerned over the increases and the possibility of comparing rates with other companies. I was told that my policy would be reviewed and I would be called back in approximately 30 minutes. That was 4 days ago. Over 25 years of never a late payment! I am now with USAA.
Great, October, 2015
It's a very good company and all the customer service representatives are very nice I wou go anywhere else. Thanks
In the last 5 years policy has tripled, October, 2015
When call said that they had a across the state increase because others in the state had filed a claim
Allstate is not a good company, October, 2015
The agent the company had the car information sent to was Kathleen Biolack. The insurance company took 150.00 out of my checking account on July 10th. I had a car accident on July 10th. Kathleen said there was no insurance that day eventhough I paid for the insurance. Kathleen would not return the funds I paid for unless I showed her prove of insurance on the 9th. If the car accident happened on the 10th, money was taking out of my account the 10th, and Kathleen said the insurance was not valid that day. She should refund me the 150.00 dollars. Why would I pay for car insurance if allstate was not going to accept the claim, and the car was wrecked that day. Kathleen did nothing to help me talk to the claims department, and she called me a scam artist eventhough she denies it. Kathleen says she does not know what was said between us that day. Do not use allstate or Kathleen Biolack for insurance.
Thank You Allstate!, October, 2015
Luckily, Allstate would no longer insure our property that had been insured for 15+ years after a request for a change in coverage. After speaking with several incompetent agents, we got the run around and were advised to go elsewhere. Apparently, Allstate just bumps off customers after they have been over-insuring and overcharging them for years if they have to do anything with your policy other than to apply your premium payment. We now have more coverage that is appropriate for our situation at a lower cost. Don't want to add up how much money we wasted with Allstate in higher premiums, high deductibles and lower coverage. Costly lesson learned! Thanks Allstate for enabling us to find out that we were not "in good hands" and take our business elsewhere.
NEver again, September, 2015
Customer service from the claims adjusters are horrible this is the reason I will no longer deal with them and definitely will not recommend
Excellent Agent, August, 2015
My agent is personable, willing to help, and available.
Great company , July, 2015
The customer service was great, it was local, company owner was helpful with options. And the had a great payment plan.
HIGH COST, July, 2015
THIS IS A H. O. A. ASSOC. I ONLY NEED TO INSURE THE INSIDE OF THE SHEET ROCK. THE REST OF THE BUILDING IS INSURED BY THE ASSOC.
It sucks!!!!!, July, 2015
My parents had Allstate for more than 10 years and when they bought life insurance a year later we read trough the policy and they included my dad as a female, found a better company with more coverage and extended the years on the term policy..
Great service in PA., June, 2015
They were great in Pennsylvania but do not carry homeowners coverage in Florida.
Agent not friendly too pushy, May, 2015
Agent for this home Insurance at Tony Evans are not friendly at all .You are the one paying for the coverage not the agent. Talk to you with no tone of friendliness. Just plain business!!!
Good Company , May, 2015
Just looking to possibly save some money.
no problems great company, April, 2015
I don't have a problem with Allstate its with Fema, the flood division. Premiums are extremely high and may cause me to lose my home.
Need new homeowners insurance, April, 2015
We are purchasing a new home and need homeowners' insurance as of May 2oth. We have been happy in Allstate's coverage to date.
Allstate Renter's Insurance, January, 2015
I was very pleased with price, coverage and excellent customer service. My reason for not renewing is that they don't cover mobile homes (to which I'm moving).
HOWARD, January, 2015
VERY GOOD SERVICE, BUT THEY HIKED MY RATES BY 30%. MOVED TO FLORIDA AND THEY DO NOT WANT TO WRITE A LANDLORD POLICY
I live in a mobile home and I in the pocess in buy, December, 2014
re insure for 20 years
I do not want to give a review
Been satisfied with their service and response time to any of my concerns.
People First, April, 2014
My local agent is TOP NOTCH...her name is RENE and although not owner she is always looking out for her customers. No matter issue or question; problem or resolution this office will find answers and diret you further when necessary
term life, March, 2014
relocated need new coverage
They have excellent customer service and I've always got quick responses from my agent. I do not like the prices.
don't know, January, 2014
what are u talking about
Homeowners, January, 2014
They are good
Reviewng for new quotes, January, 2014
I loved Allstate & had for years but they don't have structure only insurance. Hate to leave due to this.
I AM HAPPY, January, 2014
Thanks so much for helping me with this. I really appreciate it and I hope this will make me even happier.
very satisfied, December, 2013
I am very satisfied, id like to get a review for this. Thank you so much for your time. happy holidays
I l the company and has never had any trouble with them and ican call and get questions answered
Citizens Insurance, December, 2013
Citizens (by agent of Allstate) was the only insurance I was offered at the time I bought my home. Now they are encouraging me to move to a private insurer because Citizens is trying to lower its client base. The company referred to is not able to tell me how much the premium(s) will be. I would like to find out if there are other options and if I can get an approximate premium figure.
Review for new home, December, 2013
The current home insured by Allstate is currently under my ex husbands name. The property is at 7615 Wiltshire Pk Pl, Apollo Beach, FL 33572. The home is owned by both of us. This new home will be in my name and a co-owner.
AMAZING, November, 2013
I love it so much that's why I chose this one, it is so amazing. LOVE LOVE LOVE without a doubt :)
Roof, November, 2013
I am very pleased with Allstate Insurance Company. My roof on my home had never been replaced & I hired someone to bring it up to par. But in the end I needed a new roof. A new roof was put on 11/12/2012.
Allstate is for my permanent residence, October, 2013
I am checking prices here for a condo that will be used as a vacation home from time to time during the year. Usage will primarily be Jan-May.
My current homeowners with Allstate has worked well, I would probably go with them here, but I understand they don't write policies in Florida.
Pleasant Office Staff, October, 2013
We have been completely satisfied with this company. However, we need more insurance and are looking around for better deals.
broken window, October, 2013
baseball playimg brike window
perfect, September, 2013
HOMEOWNER INSURANCE, August, 2013
SENT 1981 ALLSTATE COVERAGE ALL MY INSURANCE NEED
Allstate, August, 2013
It was what was available, that was not State Farm, in Bay City, Texas.
Price Increase, August, 2013
AllState have been fine but the provider raised the price arbitrarily even though we have never had a claim.
Good company, with excellent service and coverage.
ALLSTATE IS ON TOP OF YOUR CLAIM. I DON'T CARE TO SWITCH TO A DIFFERENT COMPANY. VERY SATISFIED WITH THEY'RE CUSTOMER CARE AND ATTENTION.
Good Hands People, July, 2013
I would recommend this company to all my family and friends for the service they provide and the respect you receive as a client. Always there for you 24/7. Thanks Allstate!!!
Real people, No machines, July, 2013
I get to explain what it is I need and they help me in anyway they can, also your claim is handled quickly by your adjuster.
rrating, June, 2013
had allstte for 25 years and got dropped for no reason. no explanation was given. want to get some additional quotes to get new company for insurance
Rate increase for renewal too high
Good response to problems, June, 2013
Insured with this company for over 30 years in various locations. Good response to automotive needs as well as homeowners
never try to assist, June, 2013
been with allstate for 18yrs, had 1 claim the worse.
economical, May, 2013
i dont know how to review allstate i have been with this compay for lon time they rarerly increase policy fees unless i add more coverage,but i understand allstate is not issuing policy in florida and i am moving to lehigh acres fl.
dr jay, May, 2013
This is a purchase of a 2nd home, May, 2013
This is a purchase of a 2nd home that we will be using as a vacation home on Canandaigua Lake, NY. This will not be our primary residence.
Price Increase, May, 2013
The price for renewal went up too high considering we didn't have any claims at all.
Great Customer Service, May, 2013
Great Customer Service!
insurance, May, 2013
great company looking for a lower home insurance
Allstate , May, 2013
I've not ever encountered issues with Allstate; need better rates.
I need a price on a landlords package and what all it covers. That's all I want. Thank you Please do not call me just want an idea as to what i'm looking at.this is a friends email I do not have one.
Review, May, 2013
Rising costs, April, 2013
Good company but policy going up $300 to $500 per year
Allstate review, April, 2013
I really had no problem with Allstate, other than the fact the rate went up by 33%for the renewal. Since I had no claim or other problems with them , I thought it was a pretty sharp increase in cost
new price, April, 2013
lolest price with good coverage
I'm trying to get a lower premium, every year premiums increase
Need Lower Cost., March, 2013
Have had all my insurance with this company for per 25 years.
Have been very satisfied. Cost is the only thing I am
company dropping us
keep raising the costs
need coverage for new property, February, 2013
allstate does not write policies for mobile homes in florida. otherwise i would ask for them to cover me.ok
Great Service, February, 2013
I really like Allstate although I have to lessen our insurance expenses so I am shopping around to see if I could save some money. I have been happy with the service and attention from Allstate and wish they did not raise my homeowners's insurance too much. I would have stayed with this company had my premium stayed the same. I just need to save on premium but it does not reflect on the satisfaction I have with Allstate.
Allstate, February, 2013
Allstate was always my company for all insurances but they are high priced now.
checking other options, October, 2012
we have decided to check other options to make sure we are getting the best coverage for the amount we pay.
They are my agents and are willing to work with me but sometimes you have to help yourself in this game
Involutary Change of Insunce Company, September, 2012
My Allstate Agent now insures me with Castle Key Insurance Company, as Allstate has left Florida
Continuously Increasing cost?, September, 2012
Allstate cost was good at the beginning.. but after year 2, they started raising their cost without a clear rationale behind it
I found another ins. co for my auto much cheaper.
So looking for my home now.
Allstate has taken care of us, August, 2012
Allstate has taken care of us for the last 16 plus years. Unfortunately, we are selling our house and moving to a new home and Allstate along with other insurance companies along the Gulf coast will not write any new policies
All State Landlord Package, August, 2012
The coverage was OK, the only communication I ever had is while renewing the policy with no claims to file- hence the review is not perfect.
Allstate, August, 2012
I'm only leaving Allstate because I just moved to Florida and bought a home and I need HO6 insurance.
Allstate Review, August, 2012
My insurance agent has provided excellent customer service but I am beginning to think we are paying too much for our insurance. So I want to shop around for other quotes.
New Home Purchase, August, 2012
Allstate Agent did not insure mobile homes
Good Company, August, 2012
Medium response time to inquires
Allstate Insurance, August, 2012
This is my review for Allstate and includes claim satisfaction, policy cost, billing, customer service and liklihood of renewal. I don't have extra comments to provide.
Cancellation, August, 2012
Allstate has refused to renew our policy.
They will insure regular homes, not manufactured homes.We are now looking for, and need new home insurance.
Moving Insurance Query, May, 2012
Currently have Home, Auto, Flood, and Umbrella policy with this company and have been completely satisfied with their services. Moving to Fl shortly and that is why I am now looking for a different company.
Great Service, May, 2012
Of all the quotes I received, the one from Allstate was cheaper and the people who sent it out seem to really care. I appreciate all they have done to date.