2.52 / 5 based on 58 Reviews | Submit Your ReviewSatisfactionClaimsCostBillingService
Allied Mutual was originally founded in 1929. Allied Insurance has grown to be a strong company in the areas of auto, home and special insurance applications. Special lines of insurance include range and farm coverage, and coverage for boats, ATVs and recreational vehicles. The company is currently owned by Nationwide, and is distributed via independent agents and brokers throughout most of the country. With more than 80 years of insurance underwriting, the company makes a suitable choice for long term insurance needs, including home or commercial business coverage.
Company Information1100 Locust Street
Des Moines, IA 50391
(515) 508-3697 (Fax)
Last Updated: 2019-02-05
Company Reviews (58)
Horrible customer service, August, 2018
I was called by them when I was shopping for health insurance quotes, the conversation started off well enough until I got some prices & then told the young man (Zach) that I still wanted to shop around. He got very snitty with me & his tone was unacceptable, told me that no matter where I called in my state the price he gave me was what other companies would give me. I told him I felt he was pressuring me & he then got very aggressive, lecturing me because I haven't had insurance in 8 years, I told him I didn't need to be lectured by him & he raised his voice & started telling me that today was the 'last' day to sign up. The price he gave me was very reasonable, but after the way he acted on the phone I hung up & will continue to shop around. I will also make sure I read company reviews prior to calling anyone for a quote.
Good until your first claim, July, 2015
We had a claim from storm damage. After 12 years with this company and no prior claims, it should not have been a problem. They only paid about half of what the damage actually cost to get repaired. Couldn't understand the customer service agent and did not know what else to do. They said our rates would not go up because we had never submitted a claim, but a little over a year later, our policy skyrocketed. Of course they would not lower the rates. I am currently getting quotes and will not renew with Allied.
Poor Choice, December, 2014
Does not look in the best interest of client-does anything in order to raise rates-poor communication- - Very concealing in their actions
just a terrible company, December, 2015
This company is Aggressive, rude, and negligent and has no concern about clients. It's unfortunate I used this company and have to deal with the mess during this holiday season. I would rate it a solid F
BE AWARE READ THIS BEFOR YOU SELECT ALLIED, September, 2015
I hope I could give them negative star! I had 2 cars insured by them, my owned home and also a renter's insurance for home I had rented. I used to pay all premium at the beginning of my term so I don't have to pay monthly, and my balance was always positive.
My wife had a minor accident in the car parking and naturally she exchange the insurance information! however, we realized that Allied had canceled our policy one month back due to $200 being under balance that was due to adding and cancelling a car and home at the middle of the insurance year.
They had sent the notification to our former address (they had both old and new addresses in their file) I don't know why. and when we have not taking any action (how would we know!?) they cancelled entire policy. 2 cars and 1 house got cancelled all together! they have not even call us for notification! and we would not even know it until recent accident.
I called their 1800 number, the guy was not polite and told me we cannot do anything about it.
It is frustrating we pay this much of money to them and we wont receive any service.
They offered me to renew the contract but I never go back to them again. This time we were lucky there was no injuries involved. We were driving our car 1 month and we did not know that we have no insurance!
Do not go with this company at all
Abysmal Communication Rude Customer Treatment, July, 2015
Limb fell on our roof during heavy snow - Took weeks before anyone came to look and longer to remove - Removal subbed to 2 guys in a pickup who charged a lot and did not even haul away the huge limb - Adjuster from their "preferred" contractor said he was afraid of heights. Naturally the damage was assessed LESS than our deductible. Repairs done by another sub - patched even though roofer said the whole roof was damaged INcluding damages resulting from limb removal by the other sub. Agency in Ohio was rude and lacked basic knowledge of process and details - "supervisor" yelled at us over the phone when we complained that our email address had been give but never recorded several times. Rates have gone up annually on car and home. Policies were sold out-of-state a few years ago by local agency. Agency in Ohio, adjuster in Iowa, call center <= who knows? Response on claim required many calls and few call-backs. Allied may be "Nationwide" but NOT on your side.
The Allied Insurance Scandal, February, 2015
All communicable services were down at my restaurant and catering business during the busiest time of year. The 5 year old faulty wire was fixed at my location by a technician, in which Allied claimed it was at a substation. They proceeded to tell me that the wire fell under Wear and Tear that was excluded and my losses were not covered. I was declined a successful resolution for months. They lied to me, wasted my time, stole my money and damaged my reputation. â€œWe are on your side,â€ is an absolute astonishing deceit!
bait-and-switch, March, 2015
I started with Allied in Sept of 2012 and my combined premium for home and auto was just under $900 for 6 months. By March of 2015, the combined 6 month premium was just under $1100. I made no claims on either policy during this time. When I asked, I was never given a reason for the increase. I feel I was baited with a more affordable rate to begin with Allied and then once on board, I was hit with unjustifiable premium increases. Get your insurance elsewhere.
Disappointed lack of follow through in policy., August, 2016
More expensive, terrible coverage lack of knowledge by agents, terrible processing of claim policies that are different than everyone elses which causes more confusion. More paperwork which in turn does not allow for quick fix and use of investment.
Liars & horrible people , November, 2015
Since I left Allied, I had an old bill that they never paid. They absolutely are the WORST insurance company I have ever came across. They claim that they never received my bill from an urgent care. They claim that they have been trying to reach me for over a year. LOAD OF BS. I have never received any calls or ANY piece of mail from them. They are HORRIBLE and completely suck at customer service. SPECIFICALLY: ANNIE & DIANE from Claims Services. Do yourself a favor and just DO NOT get insurance with them.
Horrible! , September, 2016
Seems good when you purchase. Trouble are starting after first claim. But not easy to solve it. Waiting time over the phone with customer service - 45-55 min, no answers over support e-mail at all. Don't have anything positive to say.
Just stay away.
Don't go there, August, 2016
Don't go to this place unless you want to be ripped off, got a full coverage and at the time i needed I was cancel and I'm on my own
stranded, February, 2013
We received a letter stating they were no longer representing the company and cancelling us. There was no help in securing new insurance. Emailed the agent, Gonzalez w/no reply.
home owners insurance, April, 2013
i have been very satisfied with allied except for price. seems they have gotten expensive, especially on a duplex that we own in middleton
Home/Auto Insurance, May, 2015
I have had Allied for 3 years now and have had 2 major weather related claims and one auto claim. We had straight line wind and cost $28,000.00 in damages to our house, Allied was out within a week and gave us a check that day to start the repairs. 10 months later we had a major hail storm, gold ball sized hail. This time the claim was $19,800.00 on home, totaled my car @ $9,900.00 and $7,500.00 damage to my wife's SUV. They again gave us a check on the day that the adjuster was there except for on the totaled car.
Every time I have had a great experience with my local agent and with the Allied adjusters. I highly recommend them. And best of all our rates haven't went up!
I highly recommend Allied for all of your insurance needs!
Exremely poor custimer service, January, 2015
Claim was handled very poorly and Company was very deceiving in what was going to be covered.
They are definitely not a Company you would want to be insured by.
Horrible Customer Service, December, 2016
I was called a few minutes ago regarding health insurance quotes I asked for. The insurance agent that I was speaking to asked me how soon I want to get insurance to which I told her within the next 30 days. She told me her plans are for today only and hung up on me without saying anything else or even letting me respond to her! Today is within the next 30 days. I was really hoping to be able to get health insurance through this company but I will NEVER inquire with you all again and I will be sure to tell EVERYONE I know how horrible my experience was today! She made sure to tell me at the beginning of the call that it was being recorded for quality assurance so I truly hope you listen to her call from 10:42 am on 12/14/16 and teach her how to properly interact with potential customers! No telling how much business she has costed your company.
Homeowners, April, 2012
I believe that this is the best coverage for the money. I am very happy with this company. I will renew with this company if the rates stay competetive
insurance review, January, 2015
currently with allied no issues looking for better pricing
WAS NOT REAL HAPPY WITH THE CLAIM ADJUSTER. WAS A LITTLE UPSET WITH HOW THE CLAIM WASS TREATED.
Dropped without notification, July, 2016
I was with this company for close to 7 years. I used auto pay to pay my monthly bill on the 24th of each month. Well, I put money in my account late one month and I was unaware that my money wasn't drafted for payment. They dropped my service and reported $100 to collections with no notice! I had no idea I was driving without insurance... No calls, letters, emails. Oh and they dropped me after less than a month. This company had no employee loyalty.
RUN! , February, 2018
I chose this insurance policy when Anthem got rid of my plan. Allied covered nothing. Not one thing when my children had drs visits. After my coverage ended I kept getting bills for tacked on “coverage” that apparently was just a sneaky way to steal $175 from me for 2 months (even though my insurance was already cancelled) until I finally could make them stop. Worst may stake I could have made by going with this company, period.
Called for quote. Got hung up on. , January, 2018
Called in for a quote for health insurance. Sounded like nice people at first. Once we went through the options I said I was shopping around. Once he heard me say that he hung up immediately. His name was Dave.
Worst Insurance Ever!!😡, October, 2017
Has this insurance for over a year the worst insurance . They don’t pay the bills I had to pay every bill didn’t pay any for any the whole year!! The insurance agent we had lied to us . Told us my dr appt was completely covered didn’t pay one cent. Called him on it he was very rude!!!
Didn't cover anything, April, 2017
My policy said I only had a $30 copay with any doctor or specialist, but when I filed a 3 claims of specialist visits I made but they covered none. With the money I have been paying them every month, I could have used it to pay two of those visits in full. Don't waste your time or money, you'll only end up in debt with your doctor.
No Prior Insurance, January, 2017
I had no insurance for 4 years, all other companies would either not take me or were over 300/mo!
Allied took me at 95/mo and has been great. Setting up recurring payments I don't worry about missing a payment, my local agents are very helpful whenever I have questions, and I will definitely stay with them as long as I can.
Bad faith management, September, 2016
Allied/Nationwide has been horrible to deal with - tried to force me to use their repair shop, stalled on inspecting the vehicle, refused to cover uninsured driver incurred expenses (car rental & deductible) stalled on paying out on a totaled vehicle. Delay, delay, delay. That is their modus operandi. Harassing me non-stop about my physical condition. Thank God I have other options and the wherewithal to cover it for now.
bad service, September, 2016
my car was stuck in the grass i called them and they gave me a number to contact. They hang up the phone 2 times then they didn't answer the phone. i waited 1 hour then i call allied again, the person told me to wait 2 more hours untill they send another person i told him thats too much, They hung up the phone. When the other person came he said no i can't go inside the grass and my car was still in the grass for 2 days and i had to get a person with my money to get my car unstuck.
Unprofessional and out to get your money., September, 2016
I have had a lot of Trouble cancelling my car insurance after I bought a new car and the policy I was given had an outrageous price. I was given no way to save money on my insurance either like the safe driver discount. I have switched insurance companies and called to cancel with Allied insurance. I spoken with one of their representatives that told me it was cancelled and everything was ok. I get A bill in the mail stating my account was suspended from Allied insurance and a $10.00 fee was added I was like I cancelled it so no worries. I get another bill in the mail stating my policy was cancelled on Aug 29, 2016 when I called and cancelled Aug 4, 2016. On top of it all now I have to re contact them and explain to them that I should not owe them money. Overall I would not recommend Allied Insurance to anyone because this company is clearly unprofessional and is out to get your money.
Never filed a claim, but got cancelled, August, 2016
I worked for a government entity which operated a K-9 unit, and I boarded the dog at home. The government agency agreed to sign docs to assume liability arising from K9 issues, but Allied cancelled my insurance anyway. Went with another major insurance company which had no concerns.
Satisfied Customer, August, 2016
This insurance is a bit on the pricier side but when I totaled my car a couple years ago they took care of everything!! No hassle, or arguing they made a stressful process easy and seamless.
Allied was great but we only hadand one claim because,the hurricane messed up a lot last and we had a lot to fix and they didnt give enough money,reason we are leaving because they are closing down,in november.
Allied will drop you if you actually make a claim., January, 2016
My wife and I selected Allied for our home, auto, umbrella, and life insurance due to competitive rates. Sadly, after a short string of bad luck (one house and one car claim), Allied dropped us and failed to renew our policy. What kind of insurance company collects premiums all year, and then refuses to insure you in the future when you actually use the service they sell?
In the parlance of our times, Allied sucks!
cost, January, 2012
Shopping for policy with conparable coverage and cost savings, along with better customer service and better options concerning billings and payments
Best Insurance Company I've dealth with, November, 2014
Allied has very good pricing and our claims experience have been professional, quick and fair. I like to buy insurance from an Independent Agent so I know I'm getting the best coverage for the money.
little costly but worth it when you need it, June, 2015
Although Allied is a little more costly then other insurance companies we have had nothing but good things when we were in an accident. My husband wasn't paying attention and hit someone on a Saturday night. By noon the next morning we were in a rental car. We had the rental for 15 days with no problems. The customer service we received exceeded our expectations. The lady I talked to was so nice we were laughing together on the phone. When we needed them, they were there to help every step of the way!
Good Jon, March, 2013
I'm very satisfied..good job team
Was hung up on by Monica, January, 2017
I am in search of Health Insurance when I seen an add on Facebook stating as low as $9.00 a month for health insurance I wanted to check it out! I am unemployed. When Monica asked me what payment am I looking at she hung up when I said $20 a month! When I'm employed it costs $25-$35 a month so I knew I shouldn't be that far off! It is just my opinion, that when a "so-called" professional hangs up on you when you are legitimately trying to get insurance the company is not legitimate and I am very leary and sceptical! Because of my experience I will never use this company and will share with all of my friends and family of my experience today! There are more companies out there that are way more friendly and will work with you insuring you the customer experience possible! I wouldn't waste your time with this company!
decent company all around, June, 2016
good customer service very helpful but a little hefty on prices for not the best benefits i could get and would secretly jack up rates
owener, September, 2012
allied company is ok but they stop issuing policy in michigan state
Health care - lack of policy coverage, January, 2019
My husband went into the hospital for a major surgery. About a month later we receive a bill for more than 35,000. We assume it's a mistake because we have insurance. We communicated with the hospital and with Allied and could not get an answer or resolution for over six months. As we eventually found out, Allied refuses to pay for medical procedures that cost more than 25,000 and bills these as out-of-network. They paid less than 10% of our total cost, leaving the rest as patient responsibility. I'm feeling a bit cheated and manipulated at this point. Wouldn't have been paying for health insurance if I knew that they wouldn't be paying for major medical procedures...
Scam, August, 2018
Pivot/Companion/Allied/Zellis - this insurance policy is just an expensive repricing tool for those insured unless they have a catastrophic injury going over $5K in a 3 month period.
You can get a better cash pay price from your medical provider than by going through the insurance.
The policy states for Physical Therapy it pays for 20 visits at $50/visit but this is not true unless you meet your $5K deductible first. A doctor visit co-pay is stated as $30 but in reality, you must pay more, even if no other services are rendered except the visit itself. Since I never met the $5K deductible in any 3 month period (thank God), I never had to deal with them beyond that point.
The agents do not answer questions thoroughly from call to call. They are rude when you ask them questions. They have no written rationale for their answers. When your provider appeals a medical bill, it is not considered payable unless you have met your $5K deductible. This company only reprices bills until you reach your $5K deductible. AGAIN, you can get a better cash pay price from the provider at the time of service for any thing you need.
No concern for life threatening allergies, August, 2017
I was with my son when he went to the pharmacy to pick up an epien jr. for his 6 year old who is severely allergic to ALL nuts. The tec called them for approval so they could fill the script and the person for the insurance co. questions such as...did you try benedryl or any other over the counter medicine first? WTH!!! Epipens are commonly prescribed for all kinds of things. They also refused to fill it because the pharmace did not carry generic (they said they had concerns about its effectiveness). Allied to the tec to "have the customer call around to find it in generic otherwise it would not be covered". WTF!! By the way, this took about an hour to get told no coverage. DONT BOTHER WITH THIS COMPANY. They are happy to collect the premiums but pay out NOTHING. Would give it 0 stars if I could.
Very piss poor should get 0 stars, July, 2017
I was with allied aka nation wide my rate on 1 car kept going up. I have 0 tickets and 0 accidents in 10 years. I was told by a nationwide agent the state rate was going up due to claims were high which was complete bullshit. I looked up insurance claims in Tx were low. Do these agents realize you can look that info up. My biggest is the piss poor customer" nationwide is on your side " thats complete bullshit. There should be 0 stars. I would say stay away from these companies. Nationwide,Allied, an Titian insuranse can take there company bend over an shove it up there ass.
Horrible, February, 2017
The customer service for Allied is a joke. Be prepared to wait over an hour to even reach an agent, and if you ever do get through to an agent, prepare for an attitude and a general sense of "we don't give a crap about you". Quite possibly the worst company I've ever dealt with.
They are bumbling idiots., October, 2016
My insurance was CANCELLED without my knowing the last 2 years in a row. I was overcharged to restart it. Error was on Allied part both times.