AIG Insurance Life Insurance Reviews
3.62 / 5 based on 16 Reviews | Submit Your ReviewSatisfactionClaimsCostBillingService
AIG and its subsidiaries form the largest conglomerate of insurance companies in the country and of the largest in the world. They are represented primarily through direct sales, although they are also represented through a subsidiary company, 21st Century Insurance. AIG has combined assets and premiums totaling more than 14 Billion dollars.
Company Information175 Water Street
New York, NY 10038
(212) 770-0764 (Fax)
Last Updated: 2019-03-25
Company Reviews (16)
poor customer service, July, 2013
I cancelled 3-4 months ago and their still billing me. I'm going with term life, less expensive and more insurance coverage.
Thank you for understanding.
retired, May, 2013
good company for 20 yrs now price doubled
Agent Alan Joyce., July, 2013
I was day-care teacher to Alan's sons.He helped me get a policy and even when his oldest son died he was very kind.I recommend him highly.I avoided all calls lately due to Trauma but will be contactin him soon to re-do benefits now that my family has grown.
Life insurance my job pays for, May, 2013
AIG sucks, February, 2019
AIG is a horrible company that will figure how to get your money. Then AIG will figure how to keep it. Go else where there have to be better companies. It took me a month to find out if a 40 year old whole life policy had any money for us? After nearly a month of making me jump through hoops the answer was no. All the money paid into a whole life policy was gone. We are screwed. A I G is not.
Disgusted with no agent to speak with., May, 2018
I've had my policy since 1994, 24 years now. Since 2010 I have not been able to speak to my agent. Statements, online records, and Customer Service, to this day, has listed my agent as Franklin W. Bice.
Each time I tried to contact him I received a recording. Frustrated with this constant 'wall' and run around I decided to search this fellow out. Five years ago I located him and was able to speak with him on his personal phone. He advised me that he had retired 2 years prior to this call. I was somewhat furious with the AIG Company and its customer service for the false information they'd been feeding me for so long. The next step I took, called customer service. Again, like past inquiries, they proceeded to tell me that he was my agent. I informed them that I personally spoke to him and he had been retired for some time. They could not explain why records show otherwise. Furthermore, when I demanded to speak to 'any agent' they told me 'again' that would be Mr. Bice. Biting my tongue, I asked for the names of agents in my area, or region....this request was fruitless, she could not help me. Throughout this conversation I asked to speak with someone who could help me, her response was 'all reps are currently busy'. No one has EVER returned my calls!
ALL I WANT IS TO SET DOWN, FACE TO FACE, WITH A KNOWLEDGELABLE AGENT TO REVIEW MY POLICY AND COVERAGE!!!!
After 24yrs, and tens of thousands of dollars paid in premiums, I feel a customer deserves, and is entitled to this respect.
I WOULD NEVER RECOMMEND THIS COMPANY OR ITS AFFILIATES TO ANYONE, EVER!!
extremely disappointed client
Looking to sho to save Money, June, 2013
With all the internet and Insurance companies out there I want to be assured I am getting the Best coverage for my dolaar I possiblly Can