AIG Insurance Reviews
3.48 / 5 based on 54 Reviews | Submit Your ReviewSatisfactionClaimsCostBillingService
AIG and its subsidiaries form the largest conglomerate of insurance companies in the country and of the largest in the world. They are represented primarily through direct sales, although they are also represented through a subsidiary company, 21st Century Insurance. AIG has combined assets and premiums totaling more than 14 Billion dollars.
Company Information175 Water Street
New York, NY 10038
(212) 770-0764 (Fax)
Last Updated: 2020-08-26
Company Reviews (54)
Submit a Claim and Get Nothing, March, 2017
We have insured our vacation trips with AIG for well over a decade. Never had to submit a claim before this one. Basically, we had rented a condo and purchased airline tickets. The airline cancelled our flight, after we had arrived at the airport, finally rescheduling us to such an extent that we would have missed two of the five days of our rental. So, we opted not to go. The airline (American) refunded our tickets but AIG didn't reimburse us for the condo. We initially submitted the claim on line, which was denied. We called and inquired why and were informed they needed more documentation, we supplied that documentation and they (AIG) said they would call back. We're still waiting and when we call now get absolutely nowhere. Not using them again!
They are not great at honoring a claim., September, 2016
I took out Travel Gaurd insurance through them. They did not provide me with the fine print. I was stuck in the coup in Turkey and had to be rerouted back to where I had begun my flight and had to purchase brand new tickets to get home. They denied the claim.
poor customer service, July, 2013
I cancelled 3-4 months ago and their still billing me. I'm going with term life, less expensive and more insurance coverage.
Thank you for understanding.
Billing doesnt answer phone during bussineess hour, April, 2017
I called 7084818100 and the hours of operation on Thursday is from 9 to 6. Well why did NO one answer when I called 3 times of this phone which is not mine and called 4 times of my personal phone. Very unsatisfied with this dept and hope this person can be removed from this establishment. Very rude and I will try after I send this out.
retired, May, 2013
good company for 20 yrs now price doubled
No customer service response, November, 2016
I had travel insurance that was supposed to pay for missed or interrupted flights, I filed a claim for six weeks ago and three emails later still no response from the representative. AIG is good at taking your money but poor in reimbursement. I would never use them again or recommend them to anyone.
The best price quotes, January, 2012
Have used this company through 2 vehicles and give the best options and policy plans and have been throughly happy for the past 5 years
AIG sucks, February, 2019
AIG is a horrible company that will figure how to get your money. Then AIG will figure how to keep it. Go else where there have to be better companies. It took me a month to find out if a 40 year old whole life policy had any money for us? After nearly a month of making me jump through hoops the answer was no. All the money paid into a whole life policy was gone. We are screwed. A I G is not.
Worthless, April, 2018
Save your money! Do not purchase travel insurance through this company, it is completely worthless. We had to cancel our granddaughter's trip through no fault of our own and our claim was denied. Losing the airfare was bad enough, but losing the additional insurance premium was a slap in the face!
want a change, September, 2014
would like to change renters insurance company,due to price. need a resonable monthly rate,paying to much. when i'm on a set income.
Agent Alan Joyce., July, 2013
I was day-care teacher to Alan's sons.He helped me get a policy and even when his oldest son died he was very kind.I recommend him highly.I avoided all calls lately due to Trauma but will be contactin him soon to re-do benefits now that my family has grown.
Vacant home insurance only for three months
satisfied customer, August, 2012
I'm such a satisfied customer. I'm happy with my policy, the customer service and also everything overall. I would most definitely recommend this to my friends.
I have citizens insurance right now. they were not on the list to select
Life insurance my job pays for, May, 2013
Flight insurance, August, 2020
We used flight insurance for a trip that we ended up not taking due to Covid. I cancelled the flight thru the airline, then went to AIG for a refund. I started this process in March 2020, and still have have received no refund for the flight. AIG continues to request more documentation and now has said twice the check is in the mail, still no refund. I have now threaten the Attorney General is my next call.
does not assist customer with problems, August, 2020
warranty policy-any problems, nomatter how small, left entirely up to customer to handle. company handling actual service on warranty had nothing be problems that AIG rep told them it was the customers job to talk to parts supplier about delays. It is now 30 days since calling AIG and we are in no way even starting the repair.
Worst Insurance Company I ever dealt with, March, 2019
This is the worst insurance company I ever dealt with. The claim was outright denied. I got sick while I was travelling and the claim was closed and not just money on new flight not refunded, they outright refused to refund even the cost of the cancelled flight.
Purchased when buying airline tickets, October, 2018
This company is horrible. We were hit with hurricane Florence in September 2018. Our entire city had to evaluate therefor we couldn't get to the airport. Purchased this insurance since I have children incase they got sink. The disclaimer when purchasing made the process seem really easy if something happened.
This company and the employees must live under a rock. It was all over national TV but they had no knowledge. 8+ weeks out I am still fighting with them to get my money back. Next time I will take my chances. By the way by parents, aunt, uncle were going on the trip for the wedding. They didn't buy insurance NO PROBLEM the airline refunded their money in 48 hours.
I should have went this route but since I PAID for insurance I thought it should go through them. LESSON LEARNED THE HARD WAY!
Very poor customer service, May, 2018
Policyholder since 1994, no claims. In 2 wks will mark the 24th anniversary signing on with the Franklin Company, kna, AIG.
Since 2010 I've been trying to speak to my agent. Long story made short, through my countless efforts I finally located him at his 'personal phone'. He advised me that he had retired 2 years prior. To this day, all records are still listing him as my agent...wth?!
Customer service has failed me with a reasonable explanation for this, or directing me to someone who can, or giving me names of agents in my area or region.
All I want is to set down with a knowledgeable agent to review my policy and coverage.
After 24 years, 10's of thousands of $$ paid in premiums, I don't think this is too much to ask.
All clients deserve and are entitled to this RESPECT!!
If anyone reading this review has found an action to resolve similar issues, please, please email me with the solution. Desperate [email protected]
Disgusted with no agent to speak with., May, 2018
I've had my policy since 1994, 24 years now. Since 2010 I have not been able to speak to my agent. Statements, online records, and Customer Service, to this day, has listed my agent as Franklin W. Bice.
Each time I tried to contact him I received a recording. Frustrated with this constant 'wall' and run around I decided to search this fellow out. Five years ago I located him and was able to speak with him on his personal phone. He advised me that he had retired 2 years prior to this call. I was somewhat furious with the AIG Company and its customer service for the false information they'd been feeding me for so long. The next step I took, called customer service. Again, like past inquiries, they proceeded to tell me that he was my agent. I informed them that I personally spoke to him and he had been retired for some time. They could not explain why records show otherwise. Furthermore, when I demanded to speak to 'any agent' they told me 'again' that would be Mr. Bice. Biting my tongue, I asked for the names of agents in my area, or region....this request was fruitless, she could not help me. Throughout this conversation I asked to speak with someone who could help me, her response was 'all reps are currently busy'. No one has EVER returned my calls!
ALL I WANT IS TO SET DOWN, FACE TO FACE, WITH A KNOWLEDGELABLE AGENT TO REVIEW MY POLICY AND COVERAGE!!!!
After 24yrs, and tens of thousands of dollars paid in premiums, I feel a customer deserves, and is entitled to this respect.
I WOULD NEVER RECOMMEND THIS COMPANY OR ITS AFFILIATES TO ANYONE, EVER!!
extremely disappointed client
Looking to sho to save Money, June, 2013
With all the internet and Insurance companies out there I want to be assured I am getting the Best coverage for my dolaar I possiblly Can
Best Florida Rate, February, 2013
I understand Florida has just recently given seniors special insurance cuts in car and home insurance. Checking to see if I can get in on these savings.
Survey, February, 2013
No opinion either way. We have not had claims. I believe we can get a better price.