AIG Insurance Reviews
3.76 / 5 based on 47 Reviews | Submit Your ReviewSatisfactionClaimsCostBillingService
AIG and its subsidiaries form the largest conglomerate of insurance companies in the country and of the largest in the world. They are represented primarily through direct sales, although they are also represented through a subsidiary company, 21st Century Insurance. AIG has combined assets and premiums totaling more than 14 Billion dollars.
Company Information175 Water Street
New York, NY 10038
(212) 770-0764 (Fax)
Last Updated: 2018-04-22
Company Reviews (47)
poor customer service, July, 2013
I cancelled 3-4 months ago and their still billing me. I'm going with term life, less expensive and more insurance coverage.
Thank you for understanding.
Submit a Claim and Get Nothing, March, 2017
We have insured our vacation trips with AIG for well over a decade. Never had to submit a claim before this one. Basically, we had rented a condo and purchased airline tickets. The airline cancelled our flight, after we had arrived at the airport, finally rescheduling us to such an extent that we would have missed two of the five days of our rental. So, we opted not to go. The airline (American) refunded our tickets but AIG didn't reimburse us for the condo. We initially submitted the claim on line, which was denied. We called and inquired why and were informed they needed more documentation, we supplied that documentation and they (AIG) said they would call back. We're still waiting and when we call now get absolutely nowhere. Not using them again!
They are not great at honoring a claim., September, 2016
I took out Travel Gaurd insurance through them. They did not provide me with the fine print. I was stuck in the coup in Turkey and had to be rerouted back to where I had begun my flight and had to purchase brand new tickets to get home. They denied the claim.
Billing doesnt answer phone during bussineess hour, April, 2017
I called 7084818100 and the hours of operation on Thursday is from 9 to 6. Well why did NO one answer when I called 3 times of this phone which is not mine and called 4 times of my personal phone. Very unsatisfied with this dept and hope this person can be removed from this establishment. Very rude and I will try after I send this out.
retired, May, 2013
good company for 20 yrs now price doubled
The best price quotes, January, 2012
Have used this company through 2 vehicles and give the best options and policy plans and have been throughly happy for the past 5 years
Worthless, April, 2018
Save your money! Do not purchase travel insurance through this company, it is completely worthless. We had to cancel our granddaughter's trip through no fault of our own and our claim was denied. Losing the airfare was bad enough, but losing the additional insurance premium was a slap in the face!
No customer service response, November, 2016
I had travel insurance that was supposed to pay for missed or interrupted flights, I filed a claim for six weeks ago and three emails later still no response from the representative. AIG is good at taking your money but poor in reimbursement. I would never use them again or recommend them to anyone.
want a change, September, 2014
would like to change renters insurance company,due to price. need a resonable monthly rate,paying to much. when i'm on a set income.
I have citizens insurance right now. they were not on the list to select
satisfied customer, August, 2012
I'm such a satisfied customer. I'm happy with my policy, the customer service and also everything overall. I would most definitely recommend this to my friends.
Life insurance my job pays for, May, 2013
Agent Alan Joyce., July, 2013
I was day-care teacher to Alan's sons.He helped me get a policy and even when his oldest son died he was very kind.I recommend him highly.I avoided all calls lately due to Trauma but will be contactin him soon to re-do benefits now that my family has grown.
Looking to sho to save Money, June, 2013
With all the internet and Insurance companies out there I want to be assured I am getting the Best coverage for my dolaar I possiblly Can
Best Florida Rate, February, 2013
I understand Florida has just recently given seniors special insurance cuts in car and home insurance. Checking to see if I can get in on these savings.
Survey, February, 2013
No opinion either way. We have not had claims. I believe we can get a better price.
Vacant home insurance only for three months