AAA Other Insurance Reviews
1.00 / 5 based on 3 Reviews | Submit Your ReviewSatisfactionClaimsCostBillingService
AAA Insurance was founded in the early 1990's by the American Automobile Association. The company sells both auto and home insurance, and is available through dedicated AAA agents. Unlike most insurance companies, AAA insurance limits the policies they write to members of the auto club. The total assets of the company are estimated at around $425 million, and total amount of existing premiums is around $234 million.
Company Information3055 Oak Road
Walnut Creek, CA 94597
(877) 819-9064 (Fax)
Last Updated: 2019-04-07
Company Reviews (3)
BUYER BEWARE- bad choice, December, 2014
We had AAA for home and auto for several years now. We had made no claims- but the rates kept rising and coverage dropping. We had to make a claim on auto a few months ago (less than $2500)- 3 months to payout- lots of time trying to get paid- just got the bill for house and auto renewel- we are NOT renewing- cost nearly doubled. Pay the premiums but but don't use it! WHY have insurance if you are punished when you need it??? and it takes many hours to just get the repairs made.
We had other insurance companies and made claims- but never experienced this type of increase for a small claim (actually any other claim we made that this was not our fault)
Run-Around, December, 2018
Ordered AAA, and then decided to cancel it (I decided to receive this service through my insurance) within 5 minutes. The funds were immediately withdrawn from my account.
First they lied and stated that I had received services (within the five minutes, to prevent a refund), and we had to prove that it was not true. Next they (AAA) stated that it would take 5-7 days to receive the refund. When I did not receive the refund within that time frame, We were then informed that it would take 10 business days to receive the refund. When I did not receive the refund within that time period, we were then informed that it takes up to 14 "business days".
It took AAA "2 seconds" to remove the funds from my account, but they are "very slow" when it comes to returning your refund. The "14 business days" will be up shortly, and hopefully my refund will be returned to my account.
Poor service topped by lies, December, 2015
I called AAA to get my car towed. They told me my service had lapsed and i had to renew, which i did. I than experienced two no shows. Made several calls to AAA and was told "the tow truck is on its way", "it should be there any minute" and similar words. After waiting several hours in 20 degree weather i gave up. Call to cancel my AAA membership and learned it was set to expire in another day. Thus they lied to me, as when I first called I was still covered. I won't use them again