AAA Car Insurance Reviews
2.48 / 5 based on 66 Reviews | Submit Your ReviewSatisfactionClaimsCostBillingService
AAA Insurance was founded in the early 1990's by the American Automobile Association. The company sells both auto and home insurance, and is available through dedicated AAA agents. Unlike most insurance companies, AAA insurance limits the policies they write to members of the auto club. The total assets of the company are estimated at around $425 million, and total amount of existing premiums is around $234 million.
Company Information3055 Oak Road
Walnut Creek, CA 94597
(877) 819-9064 (Fax)
Last Updated: 2019-04-07
Company Reviews (66)
Poor Service - Arlington Texas AAA location, March, 2016
I honestly wish I had the option to put no star. This AAA location is not even worth a one star rating. I had the ugliest experience with an insurance company EVER at this location. I have never had issues with triple AAA in the past I used to love AAA, I used to do business with the location in Addison where the service was very efficient and the employees knew what they were doing and how to treat their customers. AAA in Arlington is by far the worst insurance company, and the service is garbage. The manager(Randall Grimm) is downright rude, and the employee who attempted to help me was unsure about what they were doing, wasted 3hours of my time, and I had to cancel another appointment and I was late for my class because I had to sort an issue with them out, that they blamed on their system. I called the employee who served me 3 times after that, left two voicemails and emailed twice requesting my proof of insurance documents to be resent electronically since I was shopping for other options, I waited 9 days, and yet she had promised to get back to me by the end next day. I had to email them again to remind them to send my documents after my calls were unreturned, I also called the manager Randall Grimm, who was incredibly dismissive and rude, he did not wait for me to explain what happened, and cut me off during my conversation with him on the phone. AAA is a great company with a reputation for great service but the AAA Arlington location is the worst insurance company location in Texas. I decided to move to another insurance company and will definitely share my experience, I don't want anyone to go through such a bad experience and have to pay for such poor service. I definitely will not be using AAA again.
Starts off good but BEWARE- prices increase!!, April, 2016
I have had AAA for the past year. When I signed up with them I was super impressed and happy with them. I soon realized why they were so nice to me. They sold me their highest plan, which I don't mind being covered, but then it just increases every year, even though I did not file any claims or use them in any way. We moved in order to not drive or commute anymore. So now our car sits on the second level of a stacking garage behind 2 locked gates. I bike to work so barely drive. Why would this make my insurance increase$700 a year? They would not work with me in any way to discuss lower options. They went from being the most helpful to the most unhelpful. I was very surprised. This is what spurred me to shop around. I was also surprised in how badly we where ripped off last year. Our payments were $174 a month, and then when we moved they went to $320 a month, despite driving less and safer storage of our car. When I shopped around I discovered many places that would insure me for $60 to $70 a month, I couldn't believe how badly we were ripped off. Since then I canceled my insurance as well as my membership. I would have kept my membership but canceled it in order to cover all the cancellation fees they hit me with. I am cutting all ties with AAA and never going back or recommending them. So get ready for very nice customer service when they are selling to you, and then they sell you a plan that you really don't need because it's costing you the same price as the value of your car.
Life put in danger by claim adjuster, January, 2015
After I was involved in an accident my claims adjuster from triple aaa auto insurance, Wendy, told me to drive my car even after I told her that the safety restrains were malfunctioning, then I was yelled at by her supervisor when I asked to be reassigned to someone who wouldn't put my life in danger.
Went gone downhill fast, April, 2013
I started my policy around 10 years ago. The premiums were great, and I was satisfied with the customer service that I received.
I have had no accidents, but my premiums continued to rise. I tried to work with my agent to get better rates because I didn't want to go elsewhere, but there was nothing that could be done. I finally decided to see what else was out there, and I gave them one last opportunity to give me a break, but they seemed...dare I say it... happy that I was leaving.
When my account was drafted for the last premium after my cancellation (that I tried to stop when I changed companies), I learned that my policy hadn't been canceled yet and that my agent couldn't do it, so I had to call someone in another city to get them to do it so that I could be refunded. The person I called was obviously disgusted and displeased at even hearing my voice. I found out he was my agent's supervisor and he was the absolute rudest person I've dealt with thus far. After I finally straightened out the problem, he didn't even call me back. He never tried to save a customer. It was seriously like they were glad to let me go.
I guess I am bitter about the lack of customer service with this company. It didn't use to be this way. I always loved the AAA office because the people were so friendly and ready to help. The toll free number was a delight to call because they were knowledgeable and friendly. Now, not only do they not know what they're talking about, they are abrupt and rude, as well. It makes me very sad to see what was once a great company with great customer service go downhill so fast. I strongly recommend thinking twice before obtaining coverage here.
Corrupt Company, December, 2014
Do not get insurance with AAA. They are a corrupt company. The day after Christmas, they notified my mother they were dropping her insurance because she made too many claims. A drunk driver totaled her vehicle, she hit a wild animal, and she made a claim for minor damage caused by running into a concrete block in a parking lot, but these were all spread over four years. Evidently, AAA expects its members to pay without making claims. When she asked the agent why she was being penalized for the drunk driving incident (the most recent claim), the agent replied that "Any time you make a claim, whether it is your fault or not, you will be penalized." They are a corrupt company, and I am warning everyone I know not to get insurance through them. I am dropping my AAA roadside assistance, but I will never affiliate with them in any way. DO NOT get auto or homeowner's insurance with this company. Read the other reviews. Sounds like this is a common practice.
worst company ever, October, 2014
they are very sneaky about claims. they dont come when you are there to show you damage. they have very unreliable people who handle claims. do be careful if you choose make sure you are there when adjusters come . i recommend you never use them its not worth the cost.
HORRIBLE, August, 2014
THEY DONT LIKE TO PAY FOR ANYTHING!! AAAINSURANCE IS THE WORST! THIS IS THE REASON WE PAY INSURANCE! CUSTOMER SERVICE IS HORRIBLE! VERY RUDE
Pray you don't get hit by AAA driver, March, 2016
The car was parked and hit in the parking lot by an AAA Insured driver. Fortunately the driver left a note saying he did the damage. It took them almost a week to even send an adjuster. Adjuster said he couldn't appraise the mechanical damage. Repair shop quoted the damage and repaired the car. AAA denied the claim stating a Honda with 130,000 miles was worn out anyway. I paid over $700 out of my pocket for damage admitted to by AAA customer. It's time for a lawyer. Just hope you never get hit by an AAA customer. I'm a claimant, not an AAA customer. I wish there was a way to give them less than one star.
Fraud, Scam, Blackmail, Theft, Obstruction of just, December, 2014
I've had a car accident where I'm 0% responsible and the other driver had AAA insurance. After blackmails, they have stolen my car (I'm not their client}, and did a lot of criminal and federal offenses like fraud, scam, theft, blackmail, perjury, corruption, obstruction of justice. Even my own insurance, Progressive, covered up their offenses by erasing my complaint at CHP... I filed a federal complaint against more than 30 persons. You can read it by searching by google granier vs ladd, A lot of time lost, waste to fight those FuBa, even protected by California Department of Insurance, Dave Jones its commissioner and the governor, Jerry Brown. California means Banana Republic. Not a state of United States...
Seriously BAD claims adjusters !, December, 2015
You get what you pay for - Low cost insurance gets you bad customer service and a substandard claims department. Stupid stupid claims people who do not even research a claim and try to cover up their mistakes.
great coverage, August, 2012
I was told this was a good insurance company so I checked into it i have been very happy and satisfied with triple a auto insurance for many years.
Great!! Very satisfied!, January, 2012
I find AAA car insurance to be the lowest insurance for a car then any other, i have tried to find a company that was cheaper then this one and have had noo luck. So i guess this is the best one for me any way.
AAA emploeyee such a liar, November, 2016
My Claims number is 1001764791.
Drew Higgins was handling my claim. I said, can you transfer manager. he said me, she does not available. but she is there, after he transfer phone and she said contact own insurnce company, the bulishit of manager and employee. please never go this insurce company. they does not have manner how to speak to customer. I call every time they give me different answering me. I have AAA club card but I cancel it right now.
very good one, March, 2015
Ijudt can't complain its so good to have aaa insurence.thank auto club guys
will never insure with again!, December, 2012
I have been with AAA for over 10 years. Never submitting a claim. On time payments, a model customer by their standards.
Every year I would get a policy renewal sent to me with what that years policy will cost. I opened this years and the policy was raised by over $600 for the year!!! for my home and 2 cars was $1,992 now they want $2,619????
I called and talked to a AAA rep, She told me that due to claims made and medical costs being paid out to other AAA members rates are going up for the year and all AAA members have to take a hit and thats the nature of the business...
what kind of crap is that??? I have to pay for someone elses claims?????
I am so irritated right now and plan on replacing AAA before this policy starts at the begining of the yaer!!!!
AAA has taken my money with no regets from me for the last 10 years with out a claim, but i refuse to pay them over $600 more a year for this B/S!
I will tell everyone I know about their unfair practices and scams to have other people to pay out their claims and even everyone I dont, starting here!
Great Service, January, 2012
I have received great customer service from my triple a car insurance agent, Anne Morin (sp?). She really helped me figure out the true differences between different insuance companies, and always accessable!! LOVE HER!
SAVED ALOT OF MONEY, March, 2012
AAA Insurance is one of the oldest and trustworthy Insurances out there,with one of the best coverages we have found. We have had Allstate,Geico and now we have AAA and they have everything we need,towing, roadside asst.you can use their card for lodging,and many other things.
insurance, March, 2012
We are a family of four, multiple cars. Great to be under one roof. My husband made sure that each kid got a car and insurance.
The customer service just give you wrong info., August, 2017
The customer service just give you wrong info, and they don't admit their fault. I even asked them to pull out the call to realize the agent told me something totally wrong, but they didn't.
High Rates, December, 2016
I have AAA car insurance 30+ years. 2016-2017 rate went from $762 to $906. No accidents, tickets. Claimed California approved rate hike. Now looking for other insurance
NEVER AGAIN, April, 2016
We switched from AAA to Mercury after our car got totalled in an accident when a woman hit us after she ran a red light. The insurance company gave us only $3000 for a virtually brand new car and did barely anything for us. So then after we were with Mercury for a few years my dad decided to switch back to AAA. Worst decision ever! I got hit by a state vehicle recently. This time we made sure to get full coverage on my car. But no, the insurance agent was being extremely pushy telling me to take the blame and just pay the deductible. Even though I DIDN'T CAUSE THE ACCIDENT! Imagine that. Even the police told me that I wouldn't have to worry about paying anything and the rental would be covered by the state vehicle but no, the insurance agent kept pushing me to take the blame. Why? To hike up my insurance rate. We will never be returning to AAA again after it this year is up.
Stay AWAY , December, 2015
I was insured with AAA for about 2 years and I LOVED IT! AAA was $100 cheaper a MONTH compared to the company I was with before and they had AWESOME coverage and I had no problem since I had zero accidents or any previous history. AAA is great if you don't plan on getting into an accident or better yet since no one plans on getting into a fender bender or totaling your car, most of the time you're taken away by surprise. Well all was well until I got into an accident (Where I wasn't at fault) and was rear ended by someone who was doing 40mph and wasn't paying attention and I'd come to a stop at the stop light. The AAA claims agent I had was the absolute worst agent anyone could possibly have gotten! He didn't keep me updated let alone return my emails or calls. It's been 5 months since the accident and he's not even done anything about it as far as a claim. I had to call other agents and figure out where there were on the process and my PIP benefits. I talked to his extremely rude manager and no one seemed to want to take responsibility for my claim and so I'm changing insurances. I needed physical therapy, MRI scans and a bunch of other work done and AAA hasn't even gotten back to me on any of it.
My view on insurance is that, when you need it at such a time as an accident, you (the customer) shouldn't be stressing out about things that you're not getting paid to do. I on the other hand was the one who had to communicate back and forth with the at-fault party's insurance and figure things out. I highly recommend staying away from AAA at all costs as they have the WORST customer service after an accident and I think that is when you need to be able to rely on your insurance and them taking care of you the most.
Over 40 years with AAA, November, 2015
Last year my mom, a AAA Member since she was 16, was diagnosed with a brain tumor. The first time in over 40 years, she was late on 2 payments. After she was home, I took over bills, called them immediately, and made the two payments, explaining the situation, that her Cancer came back in her brain and she had to have brain surgery. Their response was, in order for her to renew her policy, she has to make a full years payment. I told the Rep, that she could not afford that, and that she has been with them for over 40 years with no late payment, and in those 40 years has only made a few claims. And apologized because it was an over sight, my brother thought he had made a payment, but the payment was for the member service and with the stress of my mom being in the hospital. She told me there was nothing she can do, and they wouldn't renew her policy, unless it was paid a year in advance. Needless to say, we had to find another Insurance company. I can't begin to describe the disappointment and disgust I felt at that moment. Is this how this company treat their loyal customers? I definitely will never go through them again, neither will my family. And on top of that, they wouldn't refund the money we paid for the membership fee. So on top of having a new insurance that had all the perks they did, we paid a membership fee that wasn't going to be used at all.
Excellent customer service, August, 2015
Very happy with coverage rates, customer service have stayed with them for over 13 years.
Thieves, August, 2015
Stay away from AAA. Firstly, they increased by premium by $400 after I changed my address even through when I purchased my policy, they said my new address would be less then my current one. After I changed my address, they prorated my policy back to the start date even though the agent on the phone said this was not possible to do. I get a bill in the mail for back fees. Ridiculous! Furthermore, when I found out they increased my premium, I canceled the policy and switch to Geico with was $900 cheaper for the same exact policy. To add insult to injury, AAA did not cancel the policy when I had asked and charged me an extra day, with late fees and penalties for not paying on time.
THEIR mistake that I HAD TO PAY FOR!, June, 2015
Things were great at first, I was told about all these extra discounts I was eligible for. There was a discount for having auto payments. So, I took this option. Just a couple months later they send me a letter stating "My insurance has not been paid." Therefore, causing there to be a lapse in my coverage. They made me pay an extra $50/month for like 5 months to take care of the lapse. ONE month later, this same thing happened AGAIN!! I signed a paper giving them permission to take out the insurance money at a specific time every month, and because someone there didn't do their job, I got penalized for it.
IT was bad, June, 2012
I did not like it plz help me in the process of changing my insurance for the betterment of my car and my families safety.
Fraudulent Agent, April, 2019
I have been a AAA member since 1979 and have used the agency for the last 4 years. At present, I have an auto policy with Safeco Insurance. I decided to shop around as the premium went up more than usual. I was told that AAA Insurance was their best quote. I did not accept the quote and started to call other companies. I received a better quote from Travelers when I called them. I then found out that AAA Insurance Agency also represents Travelers and never quoted me the price from them. They are trying to get their customers to buy AAA Insurance even when they are not the cheapest.
Cancelled Insurance with no written notification, February, 2019
My husband and I decided to decline full coverage on 2 vehicles and kept full coverage on 1. In Nov. 2018 we paid $1000 in late November to cover what we owed for the payment adjustment for the price reduction to lower coverage and some went towards our home owners insurance.We received a refund check of $100+ and assumed that we overpaid. Today we found out by our State's DMV that our policy was canceled. Knowing that we had paid, we called AAA for clarification. We were informed that our homeowners was paid up, but the payment for our auto insurance was short with no reflection of our lowering our coverage. We never received a warning notification and there was no rationale as to why we received a refund. In Nov, Dec, and January we were traveling the highways never knowing that we were not insured. Thank God nothing happened on the road. Our account was not adjusted to reflect the changes in out policy and we were cancelled. We have had auto insurance for more than 43 years and have never been cancelled by any company. We have A+ credit and live a debt free lifestyle. I am so disappointed in this company, but at the same time grateful that we were notified by a 3rd party. I went out today driving never ever thinking that I was driving uninsured. All things work together for good.
Horrible and Useless, October, 2018
Our vehicle was hit in a parking lot by a CSAA customer. The claims adjuster Tahsona Inge had no empathy and seemed to not care at all for the damage to our vehicle by her policy holder. The car was at the body shop for 3 weeks before they deemed it a total loss due to its age even though it only has 55,000 miles on it. She was not helpful and her customer service skills are horrible.
Garage mechanic definitely needs people skills, January, 2018
Spoke to garage mechanic in halfmoon location. He was very rude and short with me also talked down to me. Being a triple a member for years may have cost you a customer. I've never been treated so disrespectful from any one other than your employees.
Reason for review, January, 2018
Vehicle was involved in accident on 10-31-17. Vehicle was repaired in 5 days. Picked up vehicle and paid $500.00 deductible. Claim filed with other insurance company. other insurance company paid AAA company. I'm still waiting for my check for $500.00
AAA giving runaround since before Christmas.
Filed claim that AAA has ingnored., January, 2018
I filed a claim and got a claims adjuster named Adam Sanchez that never returned my calls. Talked to supervisor and STILL NO RESPONCE, what the hell !!!
AAA of CA is covering up severe overcharge, July, 2017
I have made numerous attempts to contact AAA; but, to no avail as I have not received a call back and have wasted hours upon hours with those who can do nothing. In 2014, a horrid claims adjuster screwed up the account costing me over a thousand extra per year! They won't make it right despite my evidence. I will need to report this to the State. This is theft of my hard-earned special education teacher's salary!
Satisfied Customer, November, 2016
I have been with AAA for several years ,for many reasons,first and formost the customer service is excellent Storm and Shelly always go the extra mile for the custumer.They also know their customers when my dad passed away few years ago they were very kind.They know their business and what my needs are as I am one income and have to find ways to save money.I commend AAA for their commitment to customer service and look forward to our continued relationship.
Ok, October, 2016
Friends getting lower rates for same coverage so I am shopping around to see what is available Hope you can get me a lower price
g, October, 2016
quoted $91 a month first bill $133, October, 2016
from the time I signed a policy for $91 a month for 5 moths received the first bill it skyrocketed to $133 a month almost $50 more than I was paying at the other company- so I went back to my other agent who was happy to give me the same rate a had before
Always amazing service, September, 2016
I have never had a problem with my insurance. Always great customer service,fast claims and great roadside service. They are always willing to go the extra mile for you. Also a very affordable price
I would not recommend AAA, August, 2016
AAA is the worst!! I got a flat and had my car towed by a AAA tow service. The tow driver damaged my brake line so I filed a damage claim with AAA. When it happened they told me there was nothing they could do to help me outside of my AAA plan (even though their tow driver damaged my car and left me stranded hours from home until my car could be repaired). After the repair, I spent a month and a half calling AAA every week to check on the claim. Each time I was told the person handling my case was at lunch, or out of the office until next week, or would call me back tomorrow. Never happened. Finally, weeks later I was told that coincidences happen and it was just a coincidence my brake line was damaged after the tow and they would not be reimbursing the claim. I feel robbed. Aside from the "coincidence" the customer service was terrible and the lack of communication was infuriating. I would never recommend AAA to anyone.
Automobile Club Of Southern California is a Fraud!, August, 2016
Do Not Do Business With Them!
I wrote this review back on Saturday, December 12th, 2015 and a lot of what I am going to say is a repeat, but there will be some updates as well.
Yes, I did sign up for their Services, however, since I did Not need their Services after all since I decided that I am Not Going To Drive At All,
I decided to Cancel Their Services Right Away with American Express since that is How I Paid For Their Services To Begin With and Had No Problem In Doing So!
American Express therefore Gave Me The Credit Back Right Away and Blocked My Account from being Charged and/or from being Re-Billed Again.
However, this company is a Big Fraud because Not too long after I Cancelled their Services, they started having one of their Uneducated Employees Call Me Up On The Phone and Harass Me For About $60.00 Dollars Or So That I Do Not Owe Them for their Services to Begin With in which I Never Used, Utilized or Needed after all!
In Addition, they have been Extremely Disgustingly and Rudely Aggressive For The Wrong Reasons after I Have Told Them Over The Phone The Whole Situation and they have Continued To Illegally Call Me Against My Will and Ignore My Responses.
I have therefore asked them to Cease and Desist Immediately and sadly, My Wishes Have Not Been Respected!
I had ended Up Swearing, Yelling and Cursing them to Leave Me The F***K Alone or I will Call The Police.
Sadly, that is where this had led to and My Next Step Is To File A Police Report Against Them if it Continues!
Not Only That, but this F****N Company has also sent ME Many Letters Harassing Me For The Money As Well Like The Ones That I Am Presenting To You In The Attachments For The Social Media Websites that will Accept Them For Your Viewing Pleasure.
Continuing On: They even Increased the Illegal Amount of Money that They Claim that I Owe Them, even though In Reality, I do Not Owe Them A Dime!
I wish this F****N Company would just Please Get Their Facts Straight and Start Being Honest with their Potential and Non-Potential Customers when they tell them something Truthful because You Never Know What Websites They Are Going To Be Broadcasted On Like What I Am Doing Right Now!
Update: After I had published Negative Reviews on this F****N company's abuse towards ME, I then received a letter from Anita Toral in their customer service department who did Nothing, but Write Lies and Made Out A False Claim that I Kept The Insurance For A While Before Cancelling It When In Reality, I Did Cancel It Immediately With American Express and there are Records Of My Immediate Cancellation Made Available Upon Request, however, the American Automobile Association has Refused To Request Them because All That They Care About Is Money!
Their employees are Trained To Lie! Amazing!
Furthermore, I also received another bogus letter asking ME for payment from Richard Purcell, their Collections Supervisor at
(714) 885-1922 or rpurcell AT aaa-calif.com.
I have enclosed both of their letters in the attachments.
Final Update: I have been gone out of the country from December 2015 until August 2nd, 2016 and when I came back, I was shocked to Receive Exactly Six (6) Harassing Letters For Money That I Do Not Even Owe Them Coming From The American Automobile Association c/o Richard Purcell, Collections Supervisor (714) 885-1922
dated: March 14, 2016, February 11, 2016, January 28, 2016, January 13, 2016 and December 29, 2016.
In addition, the American Automobile Association went further then that.
They even sent it over to two different collections agencies to harass me as well which are: AWA Collections, PO Box 6605, Orange, CA 92863-6605 (888) 771-3690 and Southwest Credit, 4120 International Parkway Suite #1100, Carrollton, TX 75007-1958 (866) 274-9801.
It is amazing on how far they would go.
All of their documents are Going Viral and so is their company name!
I believe in being Honest and Not Stealing, but Do They?
Thou Shalt Be Judged On Judgment Day!
PS: In The Bible It Says, "Thou Shalt Not Steal"..
PS: I Wonder If They Are Truthfully Following That Commandment!
Great, June, 2016
awful claim service, June, 2016
Despite having low rates and a wonderful agent, I am extremely disappointed and angry with the claims handling division after my accident. After taking 24 hours to get a tow, I was initially told I would be contacted the next day by my claim handler. After two more days, I contacted them. They lied and said they contacted me already. No, you did not. I was finally contacted 2 additional days later and was informed I would receive more information in 2 more days. Another 9 days later (7 business days) I was mailed a business reply envelope to mail my title in. Its been 3 days since I mailed them ownership of my vehicle, and was told it will be ANOTHER 10 business days for them to process THAT to receive my payment! That adds up to 27 days without a vehicle, dealing with the main claim handling agency located 200 miles away. Not happy at all with the deceptive, slow, and unprofessional handling of this incident!
Worst claim service ever, totaly dishonest, June, 2016
Turned in hail claim on vehicles due to recent storms. Claims rep has been anything but helpful. Denies repairs, changes story everyday, dishonest, totally unwilling to work with repair shop to get vehicle back to original condition. Worst insurance experience.
Go Elsewhere for Coverage.
DON'T TRUST AAA , May, 2016
AAA Replaced my battery last year without cleaning or adding any dielectric or anti corrosion materials. After 11 months today the battery is dead and the car is not starting. I have called them and they send a guy who showed to me the corrosion and explain how that caused the battery to no to be charged. I said fantastic! this battery is AAA and was installed by AAA and here is the receipt with warranty of 3 years! after he knew that he said he doesn't have batteries in his truck but he will send someone with battery. I said OK and stayed from 6 pm till 8 pm no one came! I called them again, the rep said the car must be towed under our cost to a service shop under our cost to prove that the battery is bad! and that will cost more than the price of the battery! I said OK send someone we can't leave the car across the street. no one came! AAA doesn't care about their customer in case if they will have to pay for their associates mistakes. I ended by calling a mechanic that he came and fixed it in 15 minutes by replacing the AAA battery by another Auto-Craft battery and he told me the AAA ugly battery is under warranty for 3 years but he can't returned in any other places so the best I have got $20 core for it. He give me advice for my future if I need a battery never ever buy it from AAA for $140 because they are bad and they will not returned or replace it for free but if you go to Walmart or Auto-zone they will replace it for you free as long as under 3 years and in ny location. Really I can't believe that this is the AAA services.
Horrible service, May, 2016
Car broke down in the middle of the street, so I called at 4:00pm for a simple tow. I was told it would take at most until 6:30. The man who I spoke to on the phone seemed bored and uninterested in the problem.Well, 6:30 comes around and still nothing, no updates, no calls back. So I called them and politely asked for them to check if anyone was coming. Apparently the man had never even put in the order for us to receive a tow truck. Next I talked to a lady that seemed a bit nicer, and said itd take around another hour. She also mentioned she'd put it on the urgent list, however an hour later there was still nobody there. I finally got a text showing a dispatch route which read that a towing car didn't even plan to leave for 30 more minutes! We wait the extra time AGAIN, anddd still nothing. By the fourth call, we become a little impatient because its already been 4 hours when promised it wouldn't take over an hour and a half. All the woman says is the towing company is running behind. The towing truck is still yet to be seen.
This is unacceptable, I get someone running slow, but 4 hours?!? Ridiculous and seriously reconsidering this company. Its utter bullshit.
Slow claim process , May, 2016
I filed my first auto claim with AAA and it took 3 business days for and adjuster to look at the car. It took 3 more days for the adjuster to load it up to the claim department. One week later I have been told my car is totaled and it will be another 48-72 hours before I know what that amount looks like. On top of all this one person tells me one thing and someone else tells me something totally different. No prompt call backs from the rep that was assigned to me!!!! I am now shopping for another company.
WORST CUSTOMER SERVICE I HAVE EVER RECEIVED!!!, April, 2016
The people here seem to be extremely nice when you first become a member only to get your sale, and then once you are a member the customer service is atrocious. Every time I talk to someone I either get transferred from person to person, get hung up on, or speak to someone absolutely rude. There has been only one person I have spoken to that is respectful and will take their time on you out of the numerous amount of people I have had to speak with. Extremely disappointed for the amount you pay. You do NOT get what you pay for here at AAA.
Agent Michael Hewson alone holds up the company, March, 2016
Agent Michael Hewson alone holds up the company.He has good ethics and etiquette. I am glad I had a chance to talk to him before I dropped AAA insurance after over 5 years of service . This had nothing to do with a claim . Just good service .
Poor claims adjuster and supervisor, February, 2016
I was hit by another vehicle because they failed to yield at a stop sign. The Police report was ready the next day...never heard from AAA claims adjuster unless WE called them. Finally reached the supervisor of the claims adjuster, but he gave excuses for his adjuster (vacation, third party gathers police report and on and on) I ended up emailing the police report over 2 months later when I found out AAA still didn't have it! Took over 2 months to get our deductible back. The person who hit me had American Family Insurance and they issued us a check for our expenses within 1 week!! We received a phone call from AAA for a survey about our experience....gave the worst rating, would never recommend them. You get what you pay for, laziness and excuses!!! THEN the supervisor of the adjuster called to apologize and went thru the whole time line of events, when he was the one covering for his adjuster with excuses with why they didn't have the necessary paperwork to do THEIR job! WOULD NEVER RECOMMEND!!!! Stay away from AAA!!! Worst part...we've never had a claim in 14 years! And this was how our OWN insurance company treated us! I was the one hit and I had to make the phone calls and do the running around to gather police report! What are they paid to do?
Very unprofessional and unacceptable behavior, February, 2016
I am leaving this review because I am disgusted and affended by the behavior of one of your agents. Mia Ulrich was my agent at the time, she was unprofessional and her behavior was completely unacceptable. she met with me in regards to fixing my vehicle and provided me with her personal phone number and told me to call her anytime day or night, then proceeded to tell me that if I needed any other assistance she would be available at her home and gave me her address. My wife and I were outraged that a "professional" would make inappropriate advances towards a customer.
Crooked people, February, 2016
Great for vehicles that need assistance but stay away from insurance. The agents are right up there with politicians not to be trusted.very unfair with claims. Guilt admired by their insured and they still screw the innocent other driver who did nothing. SO WRONG!,,!
ACCORD 2015 , November, 2015
MY NAME IS ENTESAR BERENJI AND MY CLAIM NO IS:012096354 AND I HAVE HONDA ACCORD 2015 WITH 2 K MILES ON IT. ON FRIDAY OCT-30-15 I HAVE MY CAR BEEN FLOODED IN ONION CREEK AUSTIN ,TX AND I HAVE ONE AGENT AND A TEAM LEADER THEY'RE NAMES ARE ARRON STOKES AND RAYMOND SIAS CLAIMS SERVICE REPRESENTATIVE THEY PROMISE ME TO GET MY CAR TAKEN CAR OF IT BUT IM TRYING BE HONEST THIS COMPANY ITS SUKS AND AM GONNA MAKE SURE EVER AGAIN MAKE MY CARS INSURANCE WITH THIS COMPANY
my policy, October, 2015
policy is good
Customer Service Phone Rep was rude, September, 2015
Rep named Jill had no patience while dealing with an almost deaf customer, was rude and cut me off and talked down to me. There is NO reason for such brusque and strident service. I don't expect to be pampered but if I start giving an address and am cut off by "APPROXIMATE LOCATION?" and with a rude tone, I am going to hang up and call a tow company.
AAA Intentionally dragging out my claim, September, 2015
I was rear ended by someone with had bare minimum coverage from AAA and the claims adjuster is intentionally dragging to my claim, refuses to contact me or update me on the situation, and has informed me that she has arbitrarily decided the woman in front of me who I was pushed into will get his very small property damage limits because she has a newer car, even though my car is TOTALED, the woman has admitted to not having any damage, she has been given her estimate and now refuses to take it to AAA so they are refusing to move forward with fixing my car.
In addition to not caring at all about my wellbeing from being injured in the accident, losing my job, and my vehicle because of the incident, the insurance handler takes up to two weeks at minimum to respond to a simple email if she even bothers to respond at all.
It has been over two months and nothing AT ALL has happened. I have sent a formal complaint to which they redirected me back to the same claims adjuster who again, took TWO WEEKS to respond to it only to regurgitate the same copy and pasted response she keeps feeding me to drag things out.
Kelli Smith you are the WORST and should removed from your position immediately because it is obvious that you do not care at all about the people you are suppose to be helping and working with.
I am still waiting to hear back from AAA to move forward with my injury claim, which at this point I expect to take months considering they take two weeks in between what little and very brief communication there has been.
Not honest with Prices, May, 2015
They gave me a price on a phone quote and took my credit card
But when i went the nearby office to sign
They said opps (we made a mistake & gave me a price 300 $ more expensive )
Manager did nothing