My HMO dropped my doctor from their network. Is there anything I can do?

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Asked August 23, 2010

1 Answer


If your HMO (Health Maintenance Organization) has dropped your doctor from their network, there are several things you can do to address the situation:

  • Contact your HMO: The first step is to contact your HMO to find out why your doctor was dropped from their network. Ask whether your doctor has been added to another network or if there are any alternative options for continuing to see them. You may also want to inquire about the process for filing a complaint or appeal.
  • Consider switching plans: If your HMO no longer covers your doctor and you want to continue seeing them, you may need to switch to a different health insurance plan that includes your doctor in its network. This could mean switching to a different HMO or a different type of plan, such as a PPO (Preferred Provider Organization).
  • Explore out-of-network options: If you are unable to switch plans or if your doctor is not available in any other networks, you may be able to continue seeing them on an out-of-network basis. However, this typically involves higher out-of-pocket costs, such as higher deductibles, coinsurance, and copays.
  • File a complaint or appeal: If you believe that your HMO unfairly dropped your doctor from their network or if you are experiencing difficulty accessing necessary care, you may be able to file a complaint or appeal. The process for doing so will depend on your specific HMO and the state in which you live.
It's important to note that HMOs are required to provide notice to members when there are changes to their provider networks. If you received notice of the change and did not take action to switch plans or explore other options, you may have limited recourse. However, if you did not receive notice or if you have experienced significant harm as a result of the change, you may have grounds for a complaint or appeal. In summary, if your HMO dropped your doctor from their network, you should contact your HMO to explore your options, consider switching plans or exploring out-of-network options, and file a complaint or appeal if necessary. The best course of action will depend on your specific circumstances and needs.

Answered August 23, 2010 by Anonymous

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