Roy Dern
Roy Dern is an Dern Insurance Agency insurance agent in Sterling, IL. Get Roy Dern reviews, contact info, and office hours below. Find and compare the best Sterling insurance agents with free online insurance quotes.
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Dani Best
Licensed Insurance Producer
Dani Best has been a licensed insurance producer for nearly 10 years. Dani began her insurance career in a sales role with State Farm in 2014. During her time in sales, she graduated with her Bachelors in Psychology from Capella University and is currently earning her Masters in Marriage and Family Therapy. Since 2014, Dani has held and maintains licenses in Life, Disability, Property, and Casualt...
Licensed Insurance Producer
UPDATED: Dec 15, 2015
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Overview
Get reviews, agent information and more for Roy Dern and Dern Insurance Agency in Sterling, IL. Compare Roy Dern to other local insurance agents now!
Office Hours
Monday: Closed
Tuesday: Closed
Wednesday: Closed
Thursday: Closed
Friday: Closed
Saturday: Closed
Sunday: Closed
One Response
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I have had a mixed experience with Roy Dern.
I first knew Roy Dern when I was a child. He was my family’s insurance agent for our auto and home. I was recommended to him by my father when I got my first car. Roy has always been incredibly nice and welcoming. He is a very knowledgeable agent, at least when it comes to auto insurance. I have not used him for any other types. I have had a few problems with him. When I got my new car we ran into some trouble with getting my car insured. Roy could not validate my vehicles VIN. I had to go back and forth to his office several times so that he could try and figure out what was going wrong. The problem ended up being that he was writing down my VIN wrong. I told him the number twice over the phone, and he physically wrote it down once as well. I started to question his eyesight. It wasn’t until I wrote the VIN down, went to his office and sat at the computer with him while he typed it out that it was finally accepted. I ran into another problem with him shortly after. For several months my insurance premiums had been oddly high. I questioned Roy about it, and he couldn’t come up with any answers. I finally figured out that I had been written on the wrong plan and was getting much higher insurance premiums than I should have been. Luckily, Roy took care of it and he even tried to backdate the charges so that I would get a refund. I am still waiting to hear back on that. Overall, I would say he’s a good agent, but I have had some problems with him that have simply been due to forgetfullness or lack of attention.
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