Burlin Hefley

3 Comments

1. thys8272 May 20, 2019

   I have been extremely happy with the cost and customer service.

   (5)

   My experience with my agent has been nothing short of incredible! I’m guessing I may be able to find cheaper rates elsewhere if I searched and took a lot of time, but since I started off with car insurance when I was 16 through being covered under my parents’ insurance policy, I have consistently worked with the same agency and have been very happy. Any time I have an issue, the people at the agency already know my situation and my name and I do not have to take long in order to get things worked out. Since this is a local agency, I am also able to get help without having to be on hold for long periods of time. When I got my house, it was natural that I get my insurance with this agent.

   Did you find this review helpful? Yes No
2. adve6339 August 20, 2017

   Their customer service was good

   (3)

   We originally switched to State Farm after a no-fault accident caused our insurance premiums to skyrocket with Geico. After calling State Farm, they reduced our premiums by a large margin. We’ve since chosen to insure not just our cars with State Farm, Burlin Hefley, but also our home and have taken out life insurance through them as well. However, we’re starting to see that premiums only rise over time. Burlin Hefley continues to tell us that our premiums will be going down soon, but that never happens. We currently have perfect driving records and are still paying astronomical premiums for our auto insurance. When inquiring about this, they told us they still base their premiums on credit score, which would be the credit score from TEN whole years ago when we originally signed up. Though there is always someone there to help us and their customer service is pretty good, we will be switching over all our insurances, because we can now get much better rates elsewhere with other providers. Since we’ve never had to make a claim on anything, we are completely unaware how the claims service is.

   Did you find this review helpful? Yes No
3. jonquilsky April 13, 2016

   My overall experience with Burlin has been good.

   (5)

   Burlin Hefley has been my agent since I first purchased car insurance at the age of 16, so I’ve had coverage with him for almost three decades. The reason I originally purchased insurance from him is because my parents had done business with him for years. Though it’s probably time to start shopping around for another carrier just because of the price I’m paying for car insurance, I’ve always had good service from Burlin and the people he employs in his office. I rarely have questions, but they are excellent at finding answers. As an example of the personal service that I’ve enjoyed with Burlin, he even took my father and I up in his personal airplane for a jaunt around the Springfield area—it was my first trip up in an airplane, and it remains one of my favorite memories.

   Did you find this review helpful? Yes No