Kit Brennick

2 Comments

1. Isaacberts April 25, 2018

   I do not recommend Kit Brennick as an agent

   (1)

   My entire family has been with State Farm for 25+ years. We all had the same agent, who made me love State Farm even more. Moving to Spokane meant a new agent though and we picked Kit randomly from a list.

   Our first impression of Kit was not a good one and now that I think about it, it was a red flag we should have payed attention to. The first visit to her office, we met with an employee who helped us verify our policies. Kit was in her office where we could see her from our seats and she didn’t bother to talk to us once. She didn’t introduce herself, say hello – nothing. I made eye contact with her once or twice, but she flitted her eyes away almost immediately. Her employee was sweet but Kit herself did not make us feel welcome.

   A bit later my 18 year old nephew moved in with us. He had a car but wrecked it and then decided to use the bus rather than get another. When I told Kit this, she insisted we put him on our auto policy. Being that he was just a kid, with an accident and a ticket, this would have jacked our rates up HUGE. He wasn’t driving our cars and as a renter we shouldn’t have to add him to our policy anyway. Related or not, he’s an adult with his own stuff. She made us feel as if we had no choice, saying he wouldn’t be covered if he was driving our cars and got into an accident. I reminded her several times that he was not driving our cars but I am pretty sure she didn’t believe us. It felt like she was calling me a liar.

   This is where things got weird. The employee who signed us up that first day called us one afternoon – from her cell phone in her car. She said she wasn’t comfortable with how Kit was pushing us to add my nephew to our policy and told us that if he did get into an accident in our cars, he was covered by uninsured motorist. I have no idea why Kit would be dishonest about this, unless her only motive was to get the extra money we’d end up paying. We did not tell her about that call but I finally put my foot down and said it wasn’t going to happen and to stop pushing it. Not long after this, the woman who had called us was no longer working there.

   From that day on, we wanted to change agents but it’s really an awkward thing to do. Then a few months ago my Mother in Law moved to town and signed up with another agent. We figured this was our shot and I Emailed the office to ask for the switch. A different employee called to ask why we were leaving and I explained but even now, a week after that call, Kit has yet to reach out to us. We expected an apology, or something to at least acknowledge what happened but NOPE. Frankly, I found this whole experience very unprofessional.

   In our nearly 4 years of having her as an agent she never once reached out to us about updating our policies as our former agent did. She made us feel like we didn’t matter a lick to her and tried to force us into an expensive policy we didn’t even need. I love and recommend State Farm to anyone needing insurance but I cannot in good conscience recommend Kit Brennick in any way, shape or form. “

   Did you find this review helpful? Yes No
2. harvardcrimsonbrain January 11, 2016

   Experience has been decent.

   (4)

   Like I said, the experience has been decent. Kit does whatever she can to help me with any questions I have about my insurance and is always more than willing to discuss any changes to my policy that I might want to make. The only complaint I do have is that it is often times difficult to get a hold of her. This can definitely cause a lot of problems as I do like to keep up to date on my plan and any changes I may be needing to make when I am considering buying a different/newer car. Though that in itself is frustrating I feel my overall experience with Kit has been a good one. I’ve never got the feeling that she is trying to take advantage of me seeing as how I’m still young and lack a lot of knowledge about the ins and outs of the insurance world. If anything I feel like she is doing everything she can to make sure I have all the knowledge I need to make as many well informed decisions as possible.

   Did you find this review helpful? Yes No