Sacramento, CA 95833
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Get reviews, agent information and more for Santiago Cruz and Liberty Mutual in Sacramento, CA. Compare Santiago Cruz to other local insurance agents now!
Agent Rating2 / 5 based on 1 Review
Office Rating2 / 5 based on 1 Review
Agency Rating2 / 5 based on 1 Review
1 of 1 people found the following review helpful.
He is unresponsive., January, 2016
I obtained homeowners insurance online through Liberty Mutual. I chose LM because that had the best rate and good reviews. I was assigned to Santiago Cruz. I have found him to be unresponsive to requests for service. If I have an issue I have to call or email several times. When I finally get a response it is from his assistant. This is very unprofessional. I have complained to no avail. I have asked to be assigned to a different agent but again my request has not been granted. I guess that Mr. Cruz just sits back and collects his commissions. We have been policy holder for three or four years now and have had this problem since day one. He does send us a Christmas card. When it is time to renew our policy I will most likely chose another carrier.Help others find the most helpful reviews