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Santiago Cruz

Liberty Mutual
(1 Review) Write a Review
2450 Venture Oaks Way
Suite 200
Sacramento, CA 95833
Phone: (866) 467-4841 ext. 55888
www.libertymutual.com

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  • Agent Rating

    2 / 5 based on 1 Review

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    2 / 5 based on 1 Review

    Agency Rating

    2 / 5 based on 1 Review
  • Reviews (1)

  • 1 of 1 people found the following review helpful.

    He is unresponsive., January, 2016

    Reviewed Santiago Cruz | January, 2016

    I obtained homeowners insurance online through Liberty Mutual. I chose LM because that had the best rate and good reviews. I was assigned to Santiago Cruz. I have found him to be unresponsive to requests for service. If I have an issue I have to call or email several times. When I finally get a response it is from his assistant. This is very unprofessional. I have complained to no avail. I have asked to be assigned to a different agent but again my request has not been granted. I guess that Mr. Cruz just sits back and collects his commissions. We have been policy holder for three or four years now and have had this problem since day one. He does send us a Christmas card. When it is time to renew our policy I will most likely chose another carrier.

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