Donald DiIanni

One Response

1. dodgerbluemouse January 23, 2016

   My experience with this agent was not good.

   (2)

   I contacted this agent because of a recommendation from a family member. I was purchasing a car for the first time and needed insurance. I wasn’t sure what that would entail, and so I called the agency. The agent was rude and did not adequately explain what would be required to get insurance, so I remained confused throughout the process. He instructed me to go to the Auto Tags shop and he would arrange the insurance and fax the documents over. I waited for 30 minutes at the shop, and no fax came through. I called him back to follow up and he said he would send the documents. I waited another 20 minutes before having to call him back a third time. He told me he was faxing the paperwork over and I would need to come in to the office the next day to sign paperwork. I asked what their hours were, and he said they opened at 9am. I told him I would come at 9. He then told me they actually wouldn’t be there at 9am, so I had to pick a different time.

   I went the next day and signed the paperwork and wrote a check to the agency. The check was deposited. Three weeks later, I received a notice that my coverage was being cancelled due to not paying my premium. I again had to follow up with the agency since I had paid them. I ended my relationship with the agency shortly thereafter due to the hassle.

   Did you find this review helpful? Yes No