Darriel Caldwell

2 Comments

1. Excle7040 May 27, 2019

   Getting set up was great, and thankfully since then we haven't needed to contact them for anything.

   (3)

   Darriel was very patient with us. We were attempting to secure insurance in our name using my father-in-law’s history with the company (you get a discount for being a long term customer). He worked with us to make it happen, and tolerated my father-in-laws constant additional questions. He also was very diligent in making sure the riders I needed for two expensive pieces of jewelry were set up properly. After he got us set up, we didn’t have a need to contact him often. One time, I had to contact him about a car I was selling just before Christmas, and he very quick to respond even on the 22nd and 23rd of December, and took care of removing my car from the policy on the 23rd. I feel most insurance agencies would be closed that close to Christmas, so I was very thankful he could take care of it. The only downside to him is that his office doesn’t have parking, so you have to pay for street parking. We forgot to set a timer, and our street parking expired and it cost us a parking ticket to get our insurance started. We only left Darriel and State Farm because we could find a better price through AAA and whoever their current underwriter is (CSAA I think).

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2. neonfuchsiarunner June 25, 2016

   Darriel has tolerated our confusing application process with grace and has always been prompt and helpful.

   (5)

   My father-in-law needed to find a way to get the car my husband used insured in PA. We were unsure if it would be better to leave the car in his name or give the car to my husband and purchase PA insurance. My father-in-law had me contact our local state farm agent – Darriel Caldwell working with Shauna Hopkins as he had State Farm in NY and was very satisfied with the service. Darriel was extremely helpful and prompt in answering my initial questions and emailing me a quote I could share with my father-in-law. My father-in-law then gave me a myriad of questions that I had to relay to Darriel, and Darriel always answered them promptly and politely, even if it was the 5th email interaction of the day (my father-in-law can be difficult to obtain information in a way that is appeasing to him – he’s a former attorney, need I say more?) After making numerous quotes at different coverage options (I think at one point we had 8 different quotes), family life got disrupted and my father-in-law waited 2 months to reach his decision. When I reached back out to Darriel 2 months after our last communication to inform him we were finally ready to purchase our policies, he remembered me from our first conversations, was able to meet with my husband and myself during my husband’s lunch break, and helped us purchase all the policies I needed, including a last minute addition of my vehicle. In the end, we purchased 4 policies from him – auto insurance for 2 cars (instead of the original 1), renter’s insurance, additional insurance for expensive jewelry not covered by renters, and a personal liability umbrella policy. I ended up insuring my car with him because his prices were much lower than what I was currently paying with better coverage. Darriel was fantastic to work with and so patient with my frustrating father-in-law. I very much appreciated his ability to return emails promptly (sometimes within a few minutes) and his thorough answering of all my many questions. I look forward to maintaining my insurance through him for many years to come.

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