Roger Karjalahti

2 Comments

1. Hielf9057 June 25, 2016

   Excellent

   (5)

   I have had this agent for over 15 years. About 12 years ago, I had my only claim. My car slid on the ice and hit a curb. Fortunately no one else was involved, there were no injuries – except to my car. The agent was very understanding when I phoned him. He asked me to explain exactly what happened a few times which is normal for an agent in these situations. He explained fully what to expect in terms of payment and when it would be paid. Fortunately, this was the only time I ever had to depend on the insurance agent for a claim.
   One time I was having financial issues and the payment, which is automatically deducted from my account, didn’t go through as at the time I hadn’t enough funds. The agent was very understanding and did everything he could to help me.
   All in all, I am very satisfied with my agent.

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2. teevee January 5, 2016

   Personal service with competitive rates.

   (5)

   I was shopping around when I bought my new car for insurance. Being a 23 year old male living in a big city the costs for insurance are ridiculously expensive, and going through my American Family agent would have cost me an arm and a leg for car insurance. Poking around online I narrowed in on my two cheapest options: Progressive and State Farm. I found that with Progressive I could only get the cheapest rates online and I wanted to have the peace of mind knowing I was working through an agent. State Farm’s website put me in touch with Roger Karjalahti’s staff who guided me through the process of setting up my new car insurance and renters insurance through them. They were super accommodating, even offering to help me set up insurance on the weekend when they are normally closed. The staff I dealt with at the agency were very friendly and helpful. Getting me all of my documentation promptly like 5 minutes via email promptly. Additionally they found some discounts for me that the website didn’t even point out. Overall I am very satisfied with my experience with the Karjalahti agency and Mr. Karjalahti’s staff.

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