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Steve Aune

American Family
(1 Review) Write a Review
658 South Gammon Road
Ste 202
Madison, WI 53719
Phone: (608) 274-9702

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    4 / 5 based on 1 Review

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    4 / 5 based on 1 Review

    Agency Rating

    4 / 5 based on 1 Review
  • Reviews (1)

  • 0 of 0 people found the following review helpful.

    uneventful, December, 2016

    Reviewed Steve Aune | December, 2016

    Rarely talked with agent because of low claim frequency. I called if there was a problem or question about my bill. Calls were handled appropriately although sometimes it took awhile to receive a call back. Minimal staff available and there were times when the office was closed during regular business hours. That could be very frustrating. Ultimately, I changed insurance providers when my rates were raised. Agent was not trustworthy about the amount of renter's insurance coverage was appropriate for my situation. Because of that I had more coverage than necessary and thus paid more for it. I learned of this from communication with other agents. When I did have a claim, it was processed in a timely manner and to my satisfaction. However, I did not agree with the rate increases.

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