Michael Michel

One Response

1. EerieBlackLego February 22, 2017

   Pleasant on a person to person level, but disappointing on a consumer level.

   (3)

   I purchased auto and renters insurance from Michael after a recommendation from a family member whom was able to obtain a very good auto rate. After setting up my auto insurance policy and combination renters insurance, things were going well for the first period of installments, which lasted roughly six months. After that period of time and while looking to renew to continue the policy, my rate skyrocketed from what it was. I had monthly e-withdraw for my payments set up, so the policy auto renewed and I was shocked to find the new rate on my monthly statement. I called Michael almost immediately, who is very easily reachable. Michael prides himself on being available to his clients any time day or night, regardless of his office hours. He will give you his cell phone number, and let you know what he can do to help, and also unfortunately, what he can’t. Because of the set policies of the company that the agent works for, he was unable to do anything about the rate increase, and I was disappointed to find that he was not very apologetic about the way the system works. Regardless of the rate problems, I was always happy to find that he was reachable with my crazy work schedule, either via text message, phone call, or email. He is a very kind person to work with and when first setting up the policy, was very honest and open about what kinds of coverage were ideal for my particular needs and financial situation. He offered to bump me up to the next level of coverage because it was only a very small ($5) difference in price, and would offer me a lot more coverage for my vehicle. Albeit mildly unnecessary, the fact that he cared enough to let me know my options was appreciated. I would recommend Michael to anyone looking for a good down to earth agent to work with, but keep in mind that any agent will only be able to extend so much flexibility within the confines of the current market rates.

   Did you find this review helpful? Yes No