Irvine, CA 92612
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Get reviews, agent information and more for Carlos Morales and Western Mutual Insurance Group in Irvine, CA. Compare Carlos Morales to other local insurance agents now!
Agent Rating5 / 5 based on 1 Review
Office Rating5 / 5 based on 1 Review
Agency Rating5 / 5 based on 1 Review
0 of 0 people found the following review helpful.
My overall experience was great he was friendly and personable., May, 2019
As I mentioned before my experience was great. I had an issue with my previous insurance carrier, progressive. They had pushed me over to another company and my premium skyrocketed from 1300 to 6000!. I was very upset and frantic because my escrow was in the negative now, i was unaware. When i found Carlos and the insurance carrier, i was venting and upset. He was able to listen to me and my needs and calm me down. His customer service skills made me feel like he was not a robot, almost like we understood each other. He showed his professionalism but also his human side. I can appreciate someone with a sense of humor, in a case that can be very serious. Carlos understood the situation that i was in, while i was looking for the cheapest rate, he explained thoroughly my options regarding, what he thought i should include and not include. He also made recommendations , based on what he felt were essential when it comes to home owners insurance. While also explaining the difference in cost and why he thought these additional options were worth the cost. Carlos did such a good job, that he ask if i could give him a review , things that i normally do not do. But since my experience with him was great, i actually am.Help others find the most helpful reviews