Kevin J. Connolly
Hixson, TN 37343
Fax: (423) 875-3751
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Agent Rating5 / 5 based on 1 Review
Office Rating5 / 5 based on 1 Review
Agency Rating5 / 5 based on 1 Review
0 of 0 people found the following review helpful.
It has been great, that is plain, simple & honest !, January, 2016
When we first signed up with this local agency he had a partner then. His partner was the one that took care of us, sign us up for first time with Allstate.After a few years our agent left to go into other work. Kevin took over as the main one at this office,I have to say we were at first out off by him in the beginning.He was not as friendly as the one we had..But in time we got to know him better and have stayed with him ever since.
Every time either I or my late hubby called the office we could always get through and talk with him personally. He has always been right on the ball when we had a claim or just questions about out bill. We can get him every time through phone calls or email him directly. When my hubby passed away last year , I emailed Kevin about 2 months after I buried my hubby and told him about it and that I needed the policy changed and some things dropped from it. It was not a problem at all, just a couple days later I got my new policy with only my name on it and everything just the way I wanted it.
When you call his office he is always nice and polite .He had never been pushing about always wanting to sell you more than you need or want. Matter of fact I called him a couple years back and asked if Allstate handled anything to do with medicare and if they didn't could he recommend something I could trust locally ? He went out of his way to help me with that.Same thing happened when we needed another insurance carrier for a mobile home .He called those he knew got information for me , gave me their names,numbers told me what to expect .He was so very helpful.
Always before we had insurance agents that just took your money and wouldn't even talk to you when you called them.But not Kevin ,this man makes you feel like you matter.Like he is a friend and I hate talking to sales people for anything.But him I trust completely,he is a good man . Any claims we had have always been handled great. There are no complaints from me about anything with this one agent,I really mean that.
As for how long we have been with him,I can't say right off it has been a very, very long time I know that.I would say some where around 15 years,maybe longer than that. When got to know him , how nice he was, how our claims were always taken care of ,we knew we would not look anymore !! We have had to file more than 3 claims I think and on everyone all we had to do was report it to him and a few days maybe a week or so we would get a letter saying it was completed.
Never have a problem about the billing, if there is any questions I know all I have to do is call and he will tell me what I want to know. .I would not change to another agent for nothing unless this one died. He has been an awesome agent for us, even better than his partner who we had first when we went to their office the first time.
I don't know about any other Allstate agent, but I know this one is the best agent we have ever had since my late hubby and I married 34 years ago. We changed several times until we came to that office.Help others find the most helpful reviews