Michael Thomson

2 Comments

1. bluepaint January 30, 2016

   Fantastic

   (5)

   I’ve kept this agent my whole life. They’ve been in the business for over thirty years and have insured my parents along with most of my extended family members. There is a personal connection rather than a mechanical one you would get with those internet and phone only companies. I can go in and meet with the agent and discuss my policies face to face. I get straight answers and opinions other than a disembodied voice on the other side of the line. The one auto claim I had with them was also a pleasant experience. I called into their office right away, they told me what to do and then american family took care of it. My car was fixed within a week and the other party actually sent a letter to american family saying how happy they were with their service. I don’t foresee myself switching anytime soon. I’d rather pay more for that personalized and quality service that save a few dollars to just be a name to them.

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2. pomproadrunner January 7, 2016

   Absolutely great for 35 years!

   (5)

   Michael Thompson has been our insurance agent since 1980 for our auto, home, motorcycle, boat and umbrella policies. In that time we have only had three incidents where we actually had to file an insurance claim and each time Mike handled it seamlessly and painlessly for us. We probably have insured 20 different vehicles with Mike over the years with only 1 auto accident claim. This is probably the main reason we have stayed with Mike and his agency over the years even though American Family insurance is slightly more expensive than other companies. I’ve never even asked for a competitive quote from any other insurance company although it seems like we get 20 offers a year from other companies. Because of my experience with him I have convinced both my kids also to have their home owner and auto insurance with Mike. If you need something adjusted on any of your insurance he or his staff at the agency are able to handle it with a simple phone call. Once every year or two he has us come into his office to review our insurance with him and at no time did he try to sell other types of policies to us which we hadn’t asked for and didn’t need. I really appreciate that from someone who makes his living selling insurance. Mike has provided outstanding service to us over the last 35 years and as you can tell I can’t say enough nice things about Mike, the staff at his agency or American Family Insurance in general.

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