Erik Slaughter

2 Comments

1. magicmintfactor March 5, 2016

   It had been wonderful.

   (5)

   I went in to transfer my car insurance because we had recently moved from out of state. I had my two children with me, so the agent offered to take down all the information and make the necessary calls so I could leave right then. They then called me later at home to let me know that the insurance had all been updated and that a new card would be mailed to me right away. Also, they offered to email me a copy of my new insurance card and welcomed me to the state. It was wonderful that they saw how busy I was and offered to do the grunt work for me. I’ve always had great customer service from State Farm agents in other states, so it’s really nice to know that wonderful, helpful agents can be found anywhere.

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2. SlateBlueChipmunk January 5, 2016

   He has been wonderful in making sure the services I have are understood and useful.

   (5)

   Erik Slaughter was a replacement for my original insurance agent, who I never personally spoke to, I just spoke to his assistant. When Erik took over the role as my new insurance agent, he took the time to call and introduce himself – more than the old agent, or any other agent I’ve had in the past, even others with State Farm, have actually done. When I contacted him, he was wonderful about making sure that the coverage I had was what I needed. This summer my husband and I had to buy a new car, and had to change over the insurance before we could even drive it off the lot. When I called Erik’s office, he and his wife/assistant were able to get the policy updated very quickly, and he knew exactly what I needed on that new policy even though I myself was pretty confused about it all. While we spoke, he also told me he could get me a better rate on a car loan, and that we’d follow up about that later. Sure enough, a couple of weeks later he did call back to speak with me regarding that loan, and he helped me negotiate a much better rate. I had never done anything like renegotiating an auto loan rate, and he held my hand and answered all my questions every step of the way, very patiently. I had to go down to his office in person to sign the papers, and everyone in his office (honestly, I didn’t even know more people worked for him because I’d had so much contact with just him and his wife, unlike my previous agent!) was super friendly and warm. The next day he called and said that he forgot to notarize that paperwork, and on top of that his printer wasn’t working that day, so he and I worked together very well to be able to come up with a solution to that problem and get all the paperwork done (again) by the end of the day. On top of that, he recognized my need to have renter’s insurance, and we got that squared away on the same day as the auto loan. He was so very polite, friendly, wonderful to work with, and not at arm’s length like so many others. I’m very happy that he’s taken the time to understand me and my family’s needs and work with us every step of the way!”

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