Hugh Kluttz

One Response

1. Mente5505 July 10, 2017

   He was accommodating but overall not very helpful.

   (3)

   My father recommended this insurance agent to me, and has been using him for over ten years. When I first called Hugh it took a few hours to get a return phone call. After discussing the renters insurance options, he quickly asked about the type of apartment and if we had fire sprinklers in our place. After providing a quote quickly I had little interaction with him except for a few emails. We corresponded about returning the signed paperwork, which was very easy and to the point. However, I was frustrated when I did not receive a confirmation email that he had received the completed paperwork that I sent. I let this issue go and did not contact the office again until I wanted to cancel my policy. When I ended my policy I did not even have to talk to Hugh, I just ended it with the receptionist at the front desk. This was easy and I appreciated this. Overall it was an okay experience, but nothing that I would write a recommendation about. He was accommodating but not extremely helpful with picking out a policy or making sure I was happy with my coverage.

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