Teresa Chapman

2 Comments

1. darry7018 December 22, 2017

   Excellent.

   (5)

   This agent has been available to answer detailed questions and is responsive by phone. She has also been responsive by email and has a good, clear writing style. She does not pester me, and is not aggressively trying to sell me other insurance products. Her office is convenient and it is easy to schedule an appointment with her. When one person in my household began driving, she was available to that person to answer questions also. She reviewed my account to ensure I was getting the best value for my insurance dollar. She is a member of the local community and is someone I can relate to well. For technical questions, she is able to admit she needs to check with others for answers and is good with follow up.

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2. Apsed4244 November 22, 2017

   I have received excellent service, and I am very happy with this agent.

   (5)

   I have a great agent. I received much assistance with transferring my policy from another agent who performed poorly. When I call, my questions are always answered. The agent is very prompt when returning my calls, and forwards forms or information I have requested very quickly. This example from the agent also applies to office staff who are well trained and professional.

   My agent ensures that I have adequate coverage without being a pushy salesperson. I have never been pressured or received heavy sales tactics. In fact, there have been a few times that my agent suggested making changes that would save me a few dollars per month.

   My agent provides personal as well as professional service. While I always receive the standard holiday and birthday card, I was stunned to have the agent send flowers to my daughter when I mentioned to an office employee that my child was currently in the hospital. I never plan on changing agents.

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