• 4.26 / 5 based on 197 Reviews | Submit Your Review
    Satisfaction
    Claims
    Cost
    Billing
    Service
  • USAA is short for United Services Automobile Association, and the name tells you a lot about the company. Where other insurance companies accept military employees, USAA only insures people who belong to the United States Military. They are listed in the Forbes 500 at 189 for revenue and 78th for total assets. The company has more than 113 billion dollars in assets and has written insurance policies totaling more than 9.1 billion dollars in 2006.

    Financial Ratings

    A.M. Best:A++
    S&P Rating:AA+
    Moody's Rating:Aa1
    Fitch Rating:AAA

    Company Information

    9800 Fredericksburg Road
    San Antonio, TX 78288
    (210) 498-8000
    (210) 498-6729 (Fax)
    http://www.usaa.com



    Company Reviews (197)

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    • 8 of 8 people found the following review helpful.

      USAA/41 Years of Service, January, 2012

      USAA has been my insurance provider (auto, home) since my US Navy service began in 1970. They have been cost competitive and have provided superior service throughout. In addition, I have received checks annually from my Subscriber's Account refunding a portion of the premiums paid during the previous calendar year. The amount varies depending upon the claim history during the specific preceding year but has been significant throughout my membership. In addition, the balance in my Subscriber's Account has increased each and every year. I'm very happy with the service provided by USAA. Doug Turnage

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    • 4 of 4 people found the following review helpful.

      USAA all the way!, April, 2012

      We've been with USAA for over 15 years, through mulitple moves across the country, and even through a couple of accidents. They have always responded humanely and quickly. When my wife's car was totalled, we had our claim check in hand in time to use those funds to get our next car, which I am still driving.

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    • 4 of 4 people found the following review helpful.

      USAA good for Veterans, January, 2012

      USAA has always taken care of my claims in a timely manner. They have always been very easy to work with.

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    • 3 of 3 people found the following review helpful.

      Home Owners Insurance Costs, May, 2013

      Under the present system we will have to take out a mortgage to pay for homeowners insurance. Is there a way to reduce the costs of insurance and still be safe? There are no answers from the public, government or the insurance industry.

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    • 3 of 3 people found the following review helpful.

      USAA Rating, October, 2012

      I have felt lucky to be insured with such a great company, but the cost has grown prohibitive.

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    • 3 of 3 people found the following review helpful.

      Why cost so much?, August, 2012

      In 8 years, my cost went from $460/YR TO Over $1100/yr. Don't like paying into Catastrophy fund in Florida either. If you want insurance, pay for it like everyone else does, or MOVE away from the beach or hazardouse area. You reap what you sow.

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    • 2 of 2 people found the following review helpful.

      Simply the Best, April, 2012

      Great service, great perks. I'm never leaving.....unless the rates go up. The prices have not been beaten and I've kept an eye out for the past 10yrs. Dividend checks around Christmas aren't bad either.

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    • 3 of 4 people found the following review helpful.

      USAA is good, April, 2013

      I have multiple products through USAA and I like them a great deal because their service is spectacular. Insurance rates have gone up in Florida recently and I am trying to find out if I can find a better rate.

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    • 3 of 4 people found the following review helpful.

      Great service, bad pricing, January, 2013

      Had USAA on various properties until 2012. You can't beat the customer service on the insurance side of USAA. But, they are extremely expensive. I switched to Farmers last year in Oklahoma. The price with Farmers was half that of USAA and the deductible was a fixed amount rather than a percentage of what USAA said my home was worth (they valued it 150% over what I paid and what the house was tax assessed at). In Alaska, where we live now, they were not remotely competitive with SAFECO.

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    • 2 of 3 people found the following review helpful.

      Super Service & Great Price, April, 2012

      Have been with them since 1958 with exception of 3 months ineligible period, Have auto and renters. Have had motorcycle and homeowners. They no longer write in Florida for homeowners or I would use them now. Have had great quick service.

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    • 2 of 8 people found the following review helpful.

      MY USUAL MONEY FLYING OUT THE WINDOW, January, 2012

      AS USUAL HAVE NOT FILES ANY CLAIM SO ALL THE PAYMENTS ARE FOR PROFIT. AM THINKING OF CHANGING TO GEICO GOT A MUCH BETER QUOTE 444.40 FOR 6 MOS.

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    • 1 of 1 people found the following review helpful.

      , June, 2014

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    • 1 of 1 people found the following review helpful.

      , April, 2014

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    • 1 of 1 people found the following review helpful.

      Exceptional company, March, 2014

      Have been with USAA for 45 years. They have insured all my cars and homes during this period and done an exceptional job. The only reason I won't be using them this time for home insurance is because they no longer write polices in the area of Fl where my new home is located. I will continue to have them insure my vehicles and handle all my retirement accounts/

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    • 1 of 1 people found the following review helpful.

      Excellent Company, March, 2014

      I have been with USAA for home, renters, landlord, and car insurance a very long time. I also do my banking and have my credit cards through USAA. Very pleased with the rates and customer service.

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    • 1 of 2 people found the following review helpful.

      comparison, March, 2014

      Good service. Had no claims so can't really comment. Cost seems to increase rapidly.

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    • 1 of 2 people found the following review helpful.

      best reliable company, December, 2013

      I have been totaly satisfied with this company & have used them for at least 25 years

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    • 1 of 2 people found the following review helpful.

      , December, 2013

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    • 1 of 1 people found the following review helpful.

      over 400 dollar premium increase, December, 2013

      We have been with USAA for a very long time and now I am considering my options. We have never had a claim and this year are renewal premium is up over 400 dollars. Time to expand our horizons as this is ridiculous. We have not had a claim in over 20 years!

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    • 1 of 1 people found the following review helpful.

      Dropped after 40 years, November, 2013

      Thirty years ago I had an unfortunate experience with a homeowners claim where the company wouldn't return my phone calls. It took a letter from my attorney to get their attention. Nevertheless, I stayed with USAA. It was the only claim filed in my 40 years with them. More recently, after USAA had insured my current house for over twenty-five years, I received a letter out of the blue that they were canceling my coverage because the house was located in a "high risk" fire area. A USAA-insured neighbor of mine did not receive this notice. With only 30 days to find replacement insurance, I was surprised to learn that the same coverage was available elsewhere at much lower rates.

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    • 1 of 2 people found the following review helpful.

      Great Auto and Home Insurance Company, February, 2013

      No complaints, extremely satisfied with company

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    • 1 of 1 people found the following review helpful.

      usaa, August, 2012

      great company works well with military and all their needs. have used them for over 6 years and could not be more pleased

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    • 1 of 1 people found the following review helpful.

      USAA is WONDERFUL!!, August, 2012

      I have never had a problem from this company as far as insurance, banking, loans and so on. USAA is wonderful and I would never leave them.

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    • 1 of 1 people found the following review helpful.

      Best car Insurer, August, 2012

      USAA is really a good auto insurer .I have three cars with great coverage that I can aford . Every six month I renew my payment goes down . Thank you USAA.

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    • 1 of 1 people found the following review helpful.

      USAA Is the best around, March, 2012

      USAA is the best all around and cannot be beat for price, clames, service and they get you rolling back on the road fast. I could not be happier. Thanks USAA, Terry

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    • 1 of 1 people found the following review helpful.

      Positive review, January, 2012

      I like this company. I get a person right away. They do not have me make a choice in language. They all speak english. They are friendly and professional

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    • 0 of 1 people found the following review helpful.

      , March, 2014

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    • 0 of 1 people found the following review helpful.

      Just looking, March, 2014

      Wanting to see my options

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    • 0 of 1 people found the following review helpful.

      , March, 2014

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    • 0 of 1 people found the following review helpful.

      , January, 2014

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    • 0 of 2 people found the following review helpful.

      USAA corporate greed vice military legacy, January, 2014

      USAA is draining millions from a lower risk true military members to attract anyone even slightly related to that core population. New population will taint risk pool. Expanding has required new hires that clueless. Employee skill and core values lost at USAA which made company great. Bubble will break.

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    • 0 of 1 people found the following review helpful.

      , April, 2013

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    • 0 of 1 people found the following review helpful.

      , April, 2013

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    • 0 of 1 people found the following review helpful.

      , April, 2013

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    • 0 of 2 people found the following review helpful.

      , April, 2013

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    • 0 of 1 people found the following review helpful.

      , April, 2013

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    • 0 of 1 people found the following review helpful.

      , April, 2013

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    • 0 of 1 people found the following review helpful.

      , March, 2013

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    • 0 of 1 people found the following review helpful.

      , March, 2013

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    • 0 of 1 people found the following review helpful.

      Manafacture Home Insurance, December, 2012

      Current insurance stop carring manafacture home insurance

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    • 0 of 2 people found the following review helpful.

      , October, 2012

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    • 0 of 2 people found the following review helpful.

      , October, 2012

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    • 0 of 0 people found the following review helpful.

      Don't Be Fooled by the Stars, December, 2014

      Like many others we have been with USAA for 23 years. We have never had a claim until this year. We have all our insurance with them: Umbrella, home, auto and jewelry. Unfortunately this year we had 3 different claims (don't they always say things happen in 3's?) The way they handled each of our claims was terrible. Cons: 1)You never get the same person 2)They harass you with rerecording your statement 3)They have called us liar's 4)The claims process takes too long 5)The payment process is confusing 6)They lost appraisal documents. Pro's: 1) Cheap insurance (I guess you get what you pay for) Our last claim was an auto reck that my spouse was not at fault. The claim took over 6 weeks to process. Buyer beware!!! It's too good to be true. We try to protect ourselves from the terrible catastrophes only to victimized by USAA insurance company for a second time. We took our business elsewhere.

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    • 0 of 0 people found the following review helpful.

      Keep Close Contact, December, 2014

      We were very satisfied with this company during the first couple of years. However, since our insurance was paid through an escrow account they never contacted us prior to any rate increases. We were only notified by our mortgage company when receiving our annual escrow statement.

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    • 0 of 0 people found the following review helpful.

      , December, 2014

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    • 0 of 0 people found the following review helpful.

      Lost customer service focus, November, 2014

      I've been with USAA since 1990, and never imagined using any other company for insurance, banking, investing, etc. However, it feels like they grew too quickly and in some cases have outsourced which has created friction when dealing with customer service. I am unlikely to renew.

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    • 0 of 0 people found the following review helpful.

      , October, 2014

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    • 0 of 0 people found the following review helpful.

      , September, 2014

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    • 0 of 0 people found the following review helpful.

      still covered in Texas home where ex-husband lives, September, 2014

      USAA is the best! I always used them for all insurance and banking needs in Texas, but they will not cover me in this area. I have lived in this home for five years and did not insure it. It is very soundly made and has many security features so I felt that the risk was minimal. However, I am getting older and wiser and now wish to purchase insurance for my wonderful home. Wish USAA could come through.

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    • 0 of 0 people found the following review helpful.

      shopping policy change, September, 2014

      I have been very satisfied with my Homeowners Policy, however, the cost of same has increased to the point my family is considering leaving Florida if this trend continues.

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    • 0 of 0 people found the following review helpful.

      Increasing Cost in Florida, September, 2014

      USAA has always been an outstanding company and has an excellent reputation among other insurance agents. They have always been very responsive to those who need to file a claim, I’ve never heard of anyone being dissatisfied. We’ve had several auto claims and they made the process entirely painless. The only downside I’ve experienced is the creeping cost of homeowner insurance while living in Florida.

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    • 0 of 0 people found the following review helpful.

      Usaa is great, August, 2014

      Usaa is great for military, but I hear there are more economic options out there

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    • 0 of 0 people found the following review helpful.

      , August, 2014

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      , August, 2014

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    • 0 of 0 people found the following review helpful.

      Major, August, 2014

      Great, great company!!!!!

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    • 0 of 0 people found the following review helpful.

      , August, 2014

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    • 0 of 0 people found the following review helpful.

      , August, 2014

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    • 0 of 0 people found the following review helpful.

      , July, 2014

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    • 0 of 0 people found the following review helpful.

      , July, 2014

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    • 0 of 0 people found the following review helpful.

      , June, 2014

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    • 0 of 0 people found the following review helpful.

      cost, May, 2014

      excellent company but high cost

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    • 0 of 0 people found the following review helpful.

      , May, 2014

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    • 0 of 0 people found the following review helpful.

      , May, 2014

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      , April, 2014

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    • 0 of 0 people found the following review helpful.

      Clairidge Way, April, 2014

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    • 0 of 0 people found the following review helpful.

      Customer satisfaction, April, 2014

      Great company; great service with the best rates.

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    • 0 of 0 people found the following review helpful.

      , April, 2014

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    • 0 of 0 people found the following review helpful.

      Happy Customer with USAA , April, 2014

      This Company was a good company, unfortunately I couldn't renewal with USAA. I wanted to look for something that's more affordable

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    • 0 of 0 people found the following review helpful.

      Rates keep climbing!, April, 2014

      Only claim paid over past 20+ years was $250 for food spoilage due to hurricane.

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    • 0 of 0 people found the following review helpful.

      good, April, 2014

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      , March, 2014

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      , March, 2014

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      , March, 2014

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    • 0 of 0 people found the following review helpful.

      looking for fl. home ins., March, 2014

      usaa no longer offers coverage in Fl.need ins.before closing date of 04/16/14 looking for the lowest cost coverage of new primary residence.

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    • 0 of 0 people found the following review helpful.

      , March, 2014

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    • 0 of 0 people found the following review helpful.

      insurance cost, March, 2014

      USAA has been a great company but they have priced me out of the market, They keep upping there rates and are now now unreasonable event the agent thought so, so Im shopping for a new company

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    • 0 of 0 people found the following review helpful.

      USAA, March, 2014

      Great rates and unbeatable customer service!

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    • 0 of 0 people found the following review helpful.

      best company service ever, March, 2014

      usaa has handle ever claim we have ever made with utmost professionalism for home and car that we could ever expect at a price that beat everbody. price/value relationship is such deal!!!

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    • 0 of 0 people found the following review helpful.

      , March, 2014

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      USAA review, March, 2014

      It's a good company and very affordable with lots of options and a variety of coverage.

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    • 0 of 0 people found the following review helpful.

      , March, 2014

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      , February, 2014

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      Feb 2014, February, 2014

      USAA is good just getting too expensive

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      , February, 2014

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      , February, 2014

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      , February, 2014

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      , February, 2014

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      USAA is affordable option, February, 2014

      Discounts given for having both auto and home policies. They do increase rates annually like everyone else, so check often!

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    • 0 of 0 people found the following review helpful.

      , January, 2014

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      No longer issuing policies in florida, January, 2014

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      , January, 2014

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      , January, 2014

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      , January, 2014

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      , January, 2014

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      USAA, January, 2014

      The only reason I am looking for a quote is because USAA will not insure in Florida. We were told that once we moved out of our present home, we could not use USAA in the state of Florida unless the Military moved us there. We are both retired military.

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      Home insurance, December, 2013

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      USAA, December, 2013

      Love USAA products including insurance.

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      , December, 2013

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      , December, 2013

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      , December, 2013

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      USAA review, December, 2013

      I liked the customer service and the policy amount

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      , December, 2013

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      , December, 2013

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      , December, 2013

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      Homeowners Policy, December, 2013

      Great policy! However, not cost effective.

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      USAA, November, 2013

      I have been insured by USAA for 42 years. I have always known that the coverage was more expensive than other companies, but the service has been exellent. The cost, however has been steadily rising and has gotten to the point that I am not willing to pay twice the premium of other companies for service.

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      Their Okay, November, 2013

      Been with them about 3 years with Auto most likely will pick up Homeowners also. Their online resources are great. Although the site can be a bit tricky to navigate. Customer phone service is pretty good too. You speak to Americans instead of Hadji or Bill from Mumbai who doesn't know the difference between a Bull and a Piston.

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      Great Company, November, 2013

      Buying a new house and I'm looking for a better rate.

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      , October, 2013

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      , October, 2013

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      Dropped after 40 Years as a Customer, October, 2013

      Excellent company - no longer writing new policies in FL - for existing customer, THAT SUCKS!!!!

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      USAA Insurance, October, 2013

      Have had USAA of one sort or another for over 49 years,with exceptional coverage and service.now USAA has priced itself out of my market.I will not pay for the name.

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      , October, 2013

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      , September, 2013

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      , September, 2013

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      USAA Review, September, 2013

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      , September, 2013

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      USAA Satisfaction, September, 2013

      USAA is an excellent company,but in the past 2 years,their premiums have increased astronomically.Since th,aney started taking all ranks/grades and ALL former military,the rates have soared.

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      satisfaction with USAA, September, 2013

      have been satisfied with USAA for nearly 50 years,but in past couple of years,rates have gone up so much we cannot afford to remain with USAA,even though I feel that they are an exceptionally good company.

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      , August, 2013

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      , August, 2013

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      Too expensive, August, 2013

      I simply cannot afford to pay over $500/mo for insurance. I would love to stay with this company because I trust them and they are highly reliable but I cannot afford this

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      , August, 2013

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      , August, 2013

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      , August, 2013

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      Auto vs Homeowner Coverage, July, 2013

      Excellent Customer Service, Excellent Cost for Auto Coverage, but not always best value for Homeowner Coverage

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      USAA, July, 2013

      Great company but home insurance goes up a minimum of $1000 a year...my insurance is more than mortage payment :(

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      , July, 2013

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      , July, 2013

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      , July, 2013

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      , July, 2013

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      , July, 2013

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      , July, 2013

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      , July, 2013

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      , June, 2013

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      , June, 2013

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      USAA is cancellinig me, June, 2013

      After 20 years plus they have decided they do not insure mobile/manufactured homes, and will not issue a new policy after this storm season. BOO HISS

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      , June, 2013

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      , June, 2013

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      replacement cost coverage, June, 2013

      we do not need a replacement cost coverage. we would not replace-in-kind this property since we are older and would build a single story.

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      , June, 2013

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      , June, 2013

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      , June, 2013

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      , May, 2013

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      good service , May, 2013

      seems most companies pulled out of florida

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      , May, 2013

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      , May, 2013

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      USAA Review, May, 2013

      USAA is a great company with super customer wervice and they take care of business. They already insure 2 homeswith me and will not accept another. that is why I am looking for insurance for a primary residence with another company

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      , May, 2013

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      , April, 2013

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      great insurance just checking , April, 2013

      looking to review wondering if there's something cheaper

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      USAA wants out of Florida, March, 2013

      USAA has taken several measures to withdraw its homeowners coverage from the State of Florida. The customer service for homeowners has become less responsive to our needs. Auto coverage remains excellent.

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      Windstorm, February, 2013

      5 star windstorm tran policy transferred to McNeil grp by Citizens w USAA agent.

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      n/a, February, 2013

      n/a

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      , February, 2013

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      , February, 2013

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      , February, 2013

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      past coverage, February, 2013

      USAA no longer insures Florida property. Last home at 968 N. Town and River, Ft Myers, fl was insured by a USAA affiliate , ASI. USAA still carries a policy on our florida condo at Seven Lakes, Ft Myers.

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      , February, 2013

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      , February, 2013

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      New Home, January, 2013

      System does not allow for people buying new homes.

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      USAA EXCELLENT, January, 2013

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      Insurance with USAA, January, 2013

      USAA is great but it has become too costly for me. Just this year I'm anticipating a $2000 policy increase.

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      , January, 2013

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      , January, 2013

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      , January, 2013

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      , January, 2013

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      reason for new insurance quotes, December, 2012

      I am renting this property to someone else and USAA does not write new insurance in Florida and says they will drop my coverate currently. I do not wish to be submitted to a four point inspection review.

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      , November, 2012

      The Best in Price and Service.

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      USAA Review, October, 2012

      I have been a USAA member for more than 30 years. I have been very satisfied with the company. Now, ASI American Stragetic Insurance is taking over and their Florida policies. I believe some really good insurance company should be able to beat the ASI quote I received.

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      , October, 2012

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      best I've ever used, September, 2012

      customer service was the best I have ever seen, ,quick response, fair people, I don't think you can do better, pricing was excellent,

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      usaa, September, 2012

      wonderful company, but I sold my house and they will not write rental insurance in florida

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      , September, 2012

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      USAA Homeowner's, September, 2012

      Excellent service and customer care but lender now requiring Hurricane insurance and quote is quite high. Investigating other options.

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      Great, August, 2012

      They were a great company and I would highly recommend them. I never had any complaints on dealing with them.

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      Looking for a new insurer, August, 2012

      USAA is a fine insurer but need to find a new one that may be cheaper and more responsive to my needs.

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      usaa, August, 2012

      excellent coverage and service. I am not satisfied with the quote they provided for a property in illinois that I own

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      satisified customer, August, 2012

      i have my home,RV,5 cars and motorcycle with USAA they are military connected and very pleased with the service they provide .

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      coverage, August, 2012

      Good service good price, great for veterans, best prices on all our needs. Multi state, meets our needs, well satisfied.

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      Review of USAA, July, 2012

      The company is, considering all things, very good; however I lease vehicles and USAA will only use substandard parts for vehicle repairs. This would present an additional problem for me if I ever had an accident in one of these vehicles.

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      Home Insurance, July, 2012

      Been with this company for over 50 years

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      Renewal of Insurance, July, 2012

      been with this compny for over 50 years

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      do not offer property coverage in Florida, July, 2012

      I'm forced to leave USAA because they do not offer property coverage in Florida.

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      Quote, July, 2012

      USAA has provided excellent service but I feel the current home owner insurance policy is too expensive. I would like to find a more affordable policy but retain coverage.

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      USAA Auto/Home Insurance, April, 2012

      USAA Insurance does not require out of pocket expense when a breakdown occurs. Sends aid to your location, no matter how small the aid that's required.

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      Great Service, April, 2012

      USAA is awesome because it is for military families and veterans and they work with you on everything cause they know how stressful it can be in the military and they are awesome people.

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      usaa, April, 2012

      I love this company, very cheap, great service and overall easy payments I have two vehicles on my policy and geico wanted over $140 however I pay only $60 with USA a. VERY EXCITING!

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      USAA is the Best, April, 2012

      USAA responds to my desires in a very timely manner. I use the bank and insure my car, house, and everything else I own. Not only are their premiums the lowest, I receive two rebates yearly.

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      Service, April, 2012

      We love Usaa they treat Vets they way they should be treated and at prices they can afford. The service is remarkable as well.

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      satisfied veteran, March, 2012

      Very happy with USAA for a lot of my services. also do my banking with them. Will probably stay with them for a long time.

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      Customer satisfaction, March, 2012

      I have been with USAA for forty years and they have alway been punctual and polite. I would not switch

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      The best!, March, 2012

      I wish others were so fortunate to be offered this coverage. My whole family have coverage with usaa and the customer service is outstanding.

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      Great Car Insurance, March, 2012

      Usaa car insurance has been nothing but great. The prices are the best you can get. Claims go in fast.

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      Fairness, March, 2012

      USAA is the most cost effective coverage for me auto and home, none of the other companies compare with their rates.

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      Excellent, February, 2012

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      Best Insurance Company, January, 2012

      So far, all of the rumors are true -- USAA is the best insurance company. Signing up for your insurance by internet was the easiest I've ever encountered.

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