2.93 / 5 based on 13 Reviews | Submit Your ReviewSatisfactionClaimsCostBillingService
- 3 of 3 people found the following review helpful.
damage to roof, February, 2015
Had an adjuster from SECURA come to my house and she (Penny Shrewmaker) said I had no damage from what I was told is that I had major hail damage by my contractor and the lady from SECURA never even got on my roof my claim was denied so now I have more problems than previous shingles coming off and a leak in my house from the damage I've read the other reviews on here and I do agree they SUCK!!!! How can an adjuster that didn't get on my roof say I had no damage when you can clearly see it!!! I asked if they had another adjuster that could come out and was told no they don't and I refuse to have an engineer that they pay for come out it seems to me that they are in good together and from my understanding they will help to deny the claim!! SECURA hire someone that will get on roofs and actually do their JOB!!! I'm now paying for my roof to be done out of my pocket!!! You guys SUCK!!! And so does your only adjuster Penny Shrewmaker!!!! Not giving you anymore money towards my insurance I'll switch companies first!!!Help others find the most helpful reviews
- 10 of 11 people found the following review helpful.
Secura will not cover boat motors, October, 2014
Hit a sandbar on Mississippi river with outboard. Submitted a claim and was told that the loss was due to lack of maintenance or improper operation. Don't insure your toy's and expect them to be covered when you do have an accident. No matter how many years you are claim fee!Help others find the most helpful reviews
- 17 of 20 people found the following review helpful.
Hail Damage Claim, May, 2014
Don't be fooled by them. Their insurance adjuster came out after my roof guy said I had hail damage. Adjuster did not even go on roof and said no hail damage. Secura then offered to have an independent "expert" come out that "they" pay for. He said I did have hail damage only it was mechanically damaged in other words I did it....that's after their employee said no hail damage. Don't waste your money on them you will find out only when you have a claim that they do not pay. Ten years of premiums with no claims. This is also after my neighbor behind me had his roof replaced from hail damage from his insurance company.Help others find the most helpful reviews
- 9 of 11 people found the following review helpful.
Secure sucks, October, 2014
Run don't walk from these guys. When you cancel your policy they will charge you for canceling. Just don't make your last payment and they will cancel you and you will save about $1000.Help others find the most helpful reviews
- 15 of 19 people found the following review helpful.
Lies, lies, all lies, December, 2013
Secura is an unethical company driven by greed. They are quick to collect, but slow to pay, and there's nothing easy about doing business with them. It's ironic that they have a 5-star rating with MULTIPLE REVIEWS ALL MADE IN THE SAME MONTH ... can you say PLANTED INFORMATION? Don't trust them to do what they say they will. All they want is your money. They'll lie to get it, and they'll lie to keep it.Help others find the most helpful reviews
- 7 of 10 people found the following review helpful.
hail damage and roof leaks, February, 2015
How can someone work for secura and get paid for doing nothing??? Hail claim gets denied when the woman Penny whoever never even got on my roof! She wants a mans job then lady I suggest you do your job my next move is to hire my own adjuster and bill secura!!! Now I have leaks because I was told I have no roof damage you tell me you're not getting on my roof because of weather well lady its been in the 60's and beautiful out I see no reason why you can't get on my roof then I hear from friends who have secura for their insurance that you're known for denying claims well last I checked I pay for my insurance not you and the money to pay for my roof doesn't come out of your pocket its comes from what I pay into my insurance!!!! Either do your job or quit your job!!!! Am I satisfied with this company absolutely not!!!! I have a so called premier agent and I will complain to them!!!!Help others find the most helpful reviews
- 14 of 22 people found the following review helpful.
GAP Included, December, 2012
I had been with State Farm 10 years when my new agent quoted me. I ended up paying less for auto and renters insurance than I was paying with State Farm for just auto. When I totaled my car, SECURA paid it off and sent me a check for $2000. They had automatically included GAP coverage for me. The claims process was easy and they have won my business forever.Help others find the most helpful reviews
- 12 of 22 people found the following review helpful.
Wow, December, 2012
My agent switched me to SECURA because it saved me $1700 a year and gave me more coverage. In March, I had hail damage to my roof. The adjuster called within 2 hours of me calling my agent. A week later, they were putting a new roof on my house.Help others find the most helpful reviews
- 7 of 13 people found the following review helpful.
Great claims service, February, 2014
I had a fire damage claim to my garage and its contents. Within 2 hours of me submitting the claim an adjuster called me and setup a time to meet. He reviewed my coverage, explained the investigation process and how to complete a personal property inventory listing on my claim. Great customer service and my claim was settled fairly.Help others find the most helpful reviews
- 8 of 17 people found the following review helpful.
Saved money, December, 2012
I saved over $880 a year on home and auto insurance switching from Allstate. I had to give the agent both policies but it worked out great.Help others find the most helpful reviews
- 7 of 18 people found the following review helpful.
Excellent Home Coverage, December, 2012
My home and auto are on the same policy. The coverage is better than what I had but for half the cost.Help others find the most helpful reviews
- 1 of 1 people found the following review helpful.
bad service, February, 2015
I did a bit of research and its the people that work for secura that are unethical the ones who help the adjusters make the decision on whether or not to deny a claim its not always the adjuster who make that decision its people like Brian Salm and Scott Hirias Rich Conti and other up high in the office these guys and a few others have no business being Supervisors!They are the ones who act like the money you pay in premiums is coming out of their pockets so why is it your claim gets denied??? Because they highly believe the more they deny the better SECURA looks and the more money they get in their pockets for bonus's in the end!!! So I guess what I'm saying is drop secura as your insurance company unless you enjoy having high deductibles that also determines your denial because the adjusters can make sure your claim is below your deductible which leads denial and SECURA loves denials! Seriously a deductible as high as $5000 to possibly higher!!! Its just SECURA'S way of saying easy denial!!! I will not give them a 5 star rating I don't even want to give them a 1 star rating the president or CEO of the company really needs to look at who he has working for him! Its greedy people its not hard to find information on the supervisors or claim adjusters in your area or the state you live in its public information!!!! I did it you can too!!!Help others find the most helpful reviews
- 2 of 9 people found the following review helpful.
Solid company, October, 2014
This is a stand up insurance company. great service and competitive rates. I would recommend them to family and friends. I have a great independent agent too.Help others find the most helpful reviews
Company InformationP.O. Box 819
Appleton, WI 54915